| GetResponse standout features | |
| Marketing automation | Visual automation builder that grows with your needs. |
| Integrations | Over 100 integrations with e-commerce, CRM, payment, social media, email verification, and other popular tools. |
| Landing page creator | Free, with 100+ no-cost templates |
| Pop-up creator | Free, intuitive, built to convert leads |
| Conversion funnel | Yes. It’s included in the paid plans but a free trial is available. |
| Website builder | Yes, included with all GetResponse plans |
| Support | 24/7/365 support via email or live chat |
What Are the Pros and Cons of GetResponse?
GetResponse is popular for its marketing automation and helpful daily 24/7 support, but consider some of its pros and cons to help you make an informed choice.
Pros of GetResponse
- “Free forever” plan: GetResponse offers a free plan with useful features to help businesses start marketing easily.
- Great tech support: Despite not having a phone support option, GetResponse’s customer service is helpful and available around the clock, 365 days a year.
- Good, simple interface: GetResponse’s well-laid-out interface was easy for me to use and quite intuitive, with powerful and comprehensive features.
- Wider variety of templates: There are more smartly laid out templates to choose from for your emails, making it easy to design your emails with more confidence quickly and seamlessly. Everything is set up to help boost your sales.
Cons of GetResponse
- No phone support: While GetResponse offers live chat and email support, telephone support is only available with the Max2 plan. This is especially frustrating when it would be easier to troubleshoot issues over the phone.
- Lacks real contact tagging: GetResponse doesn’t let you properly tag and keep tags on your contacts, which I found makes it hard to reorganize your list.
- Underwhelming analytics: Reporting on GetResponse is inconvenient because the analytics tool is a bit slow and confusing. It was hard for me to analyze my email marketing results, and there was no way to connect completed goals from analytics.
- No automation in the free plan: You can’t set up workflow automation in the free plan, which makes GetResponse a bit pricier than tools like Sendinblue.
- Slow loading time: Some GetResponse features — like the drag-and-drop email creator — take longer to get up to speed, which is frustrating when you want to create and send out marketing messages quickly.
Easy-to-use templates
GetResponse offers a library of free, pre-designed email templates in five categories: celebrate, educate, promote, sell, and welcome. These professionally designed templates help you get inspiration for your email marketing campaign and save resources and time.
You can:
- Browse and pick a template based on your campaign goals
- Customize the template with your content and branding
- Build and curate your template library for future reference
Complete marketing webinar software
You need to get your business in front of your audience (prospects and existing customers). GetResponse’s webinar feature makes this simple to do anytime and anywhere. I found it easy to set up with powerful results with extras like:
- Screen sharing: Show your process and product demos.
- Call-to-action button: Promote special deals or products during webinars.
- On-demand webinars: Repurpose your webinar recordings into on-demand, evergreen content.
- Whiteboard: Conduct live brainstorming sessions and collaborations with your audience.
- Polls and surveys: Collect valuable feedback and data from your audience.
This webinar feature is unique among most email marketing tools. If it’s a feature you plan to use, GetResponse would be a good pick for you.
Conversion funnels with predesigned scenarios
Conversion funnels offer the shortest path to selling your product. In GetResponse, it was simple for me to automate email marketing and webinars, draw the complete buyer journey, and even add payment systems to scale your business.
Each predesigned scenario set features professional sales copy and high-quality designs and images. Your role is to add information about your offers and launch your funnels.
GetResponse provides the following funnels:
- Sales: Sell your product or service online.
- Lead magnet: Generate and grow your leads using magnets.
- List building: Get more signups and build your subscriber list with prospects’ or customers’ email addresses.
- Webinar: Grow and maintain a relationship with your audience while monetizing your expertise.
Free, no-code website builder
GetResponse’s code-free website builder is fairly new but has already received some improvements that help you create a stunning website. You can connect your automated marketing or retargeting campaigns, chats, pop-ups, sign-up forms, and other tools that fuel your business in one spot.
The best part — the builder made it possible for me to build my site from scratch in minutes — at no cost.
Recent updates to the website builder include:
- Mobile optimizer: Manually adjust the size of your site’s elements like text or header fields for mobile.
- Web push notifications: Engage your website visitors with timely updates, discounts, sales, content, or even recover abandoned carts.
- Header scrolling options: Work out what you want to do with the page header — for instance, fade, disappear, or stay on the top of the screen — after a visitor scrolls down your page.
Visual marketing automation builder
GetResponse offers premade workflow templates with conditions, actions, and filters. I found it easy to create a workflow to reflect my subscriber’s journey or experience.
You can choose from dozens of templates based on your contacts’ actions or create your own from scratch to welcome, win back, upsell, and more.
The workflows have features designed to create effective email drips, such as tags and scores for custom segmentation, automation flows, abandoned cart emails to recover lost sales, website visitor tracking, and automated product recommendations.
Compare GetResponse Alternatives
GetResponse stands out for its marketing automation and tech support. Still, alternatives like ActiveCampaign, Sendinblue, and HubSpot Marketing Hub beat it in several areas, including its free plan.
See how GetResponse and the most critical sales and marketing features stack up to competitors:
Frequently Asked Questions About GetResponse
What Is GetResponse used for?
Is GetResponse free to use?
Is GetResponse’s website builder good?
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Does GetResponse have a CRM?
What are the best alternatives to GetResponse?
How I Rated GetResponse
I test sales and marketing tools based on the following factors:
- Sale management: Does the platform offer sales tools to help with lead management and closing deals? What are its features?
- Ease of use: Is the platform simple to set up and use?
- Customization and automation: Can you tailor the software to your business needs?
- Integrations and analytics: Does this software integrate easily with other business tools, and will its reporting features fit your needs?
- The support provided: How easy is it to get help?
- Free trial: Is a no-cost trial or demo offered?
Learn more about our review methodology.