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Drip standout features
PerformanceReliable, quick, and easy to use
Pricing Competitive
Automation assistancePresent, robust
Template library (email and automation) Present, robust (10+ pages)
List servicesPruning, segmentation, en masse management

Drip logo big

Drip is a top email choice for e-commerce brands and entrepreneurs. 

What Are the Pros and Cons of Drip?

Drip is a popular choice for e-commerce marketing growth, segmentation, and automation, allowing e-commerce business owners to scale their operations. It’s incredibly simple, offers in-service analytics and insights, and is a great way to connect with your consumer base. Plus, it has a full suite of integrations to help you refine and optimize your outreach on an (even more) automated basis.

Despite these benefits, there have been mixed customer reviews around the simplicity of the templates and the minimalist structure. This Drip email marketing review is here to help you evaluate the pros and cons of the tool, and determine if it’s a good fit for your business needs.

Pros of Drip

  1. Ease of use: Drip is one of the easiest marketing tools for email that I’ve come across, setting it apart in the world of e-commerce marketing tools.
  2. Robust automation support: Whether you’re new to automation or a seasoned pro, you’ll appreciate the wide range of workflow and automation template tools. You can also take advantage of “sandbox mode,” and build your own template easily.
  3. Go-as-you-grow pricing: Drip offers incremental price increases after you purchase their base plan. You’ll see an increase of $10 a month for every 500 records added, up to 7,000 contacts. Then you’ll see larger price increases.
  4. Simplified list management: From pruning to segmentation, Drip makes your list management tasks easy, putting more time back in your day for critical profitability issues.

Cons of Drip

  1. “Odd” price plans: While it is helpful to have per-record pricing, the incremental price jumps are complicated after the 7,000-record threshold. It’s less predictable, which means more time dealing with pricing and implementation.
  2. Too simple email templates: The template feature is easy to use and a great choice for beginners. However, if you want a more advanced and design-rich experience for your customers, you might find them too simple.
  3. Limited support: Drip has fewer support options compared with other tools. You’re often relegated to email only, or their Drip platform knowledge base.

Drip price estimation tool

You can estimate how much you’ll pay per month with the convenient price estimation tool. You’re just one click away from talking to an expert. 

1. Easily add and import with native record management

Drip makes it easy to onboard and take full advantage of the list segmentation and management tools located in the app. I was prompted to either import my list in CSV format, or a simple copy-and-paste method. If you’re a smaller business or don’t have import methods set up yet, you can also take advantage of the per-member add tool.

From the “People” dashboard, you can take action on your list, segment, and more. Below are just a few of the perks that’s included with Drip:

  • Segmentation and sorting: List segmentation is an especially helpful perk that can boost your open rates and the efficiency of your emails. Drip makes this process effortless, no matter how large your list is, offering convenient filtered search and segment save capacities to optimize your list as much as you need. You’ll also be able to swap between view options to see key demographic information about your audiences at any time, such as birthday, name, phone, and more.
  • Active vs. inactive dashboard view: Drip is known for its user-friendly dashboard and platform organization. In the “People” tab, you’ll be able to easily see who is deemed active vs. inactive in alignment with sort parameters. You can then take action to prune or reactivate, or edit the record directly.
  • Tags and bulk action operations: As you build and launch your campaigns, you can easily track user actions under the “People” tab. Use tags to designate more nuanced and micro-scale segmentation for your customers, and apply using the bulk operations management tool.
  • Pruning and management: Pruning is key to keep your list as agile and useful as possible. If you’re dealing with lack of engagement, you can address it in bulk — unsubscribing them from your marketing campaigns and offering additional opportunities to engage elsewhere.

Drip UI

Drip’s user-friendly dashboard views allow you to navigate to exactly where you need to go in just a single click. No more searching through packed drop-downs and complicated menus.

2. Simple, block-based automation and support

Automation is notorious for being one of the largest learning curves you’ll have in business. However, Drip makes this process far easier across your marketing efforts – offering hundreds of platform-specific workflow templates and rule creation options to streamline your efforts.

Drip breaks down automation work into two main types: Rules and workflows. Rules in this application are simple automations set up around singular triggers. Implementing a rule with Drip gives you a similar experience to Zapier’s automation tool, as you’ll be able to quickly integrate and define your triggers and actions with drop-down menus and buttons. Workflows are more nuanced, offering you two options:

  1. Building your automation from a template that is platform-specific (i.e., BigCommerce, Shopify, or Magneto).
  2. Sandbox-style automation builder to optimize and create automations from the ground up.

3. Native text and email campaign creation and support

Whether you’re looking to launch a single email or a slew of promotional campaigns, Drip offers easynative-building tools to make it happen. You’ll have the option to choose a visual builder or a text-based HTML builder, depending on how much back-end coding and optimization you want for a specific asset. I personally preferred the visual builder, as my business is visually driven — and the templates were simple enough for my needs.

4. Native pruning and list care options

The fact that the platform has native pruning features immediately caught my attention. This is a rare standalone feature, and it goes a long way to maintaining the health of your email list (and the accuracy of your reports). It’s incredibly easy to use and can be done in bulk — saving you hours spent diagnosing and manually removing those who are no longer active with your emails.

5. Advanced analytics and insights for faster business growth

Analytics are your key to strategically growing and engaging those on your email list. It tells you exactly what’s working (and what’s not), empowering you to deliver a truly optimized brand experience via email. Drip tracks key metrics in easy-to-reference dashboards in its native interface, and includes focuses on things like:

  • Clicks by link
  • Opens per hour
  • Subscribers
  • Activity
  • Site traffic (via email)
  • Revenue generation

While this isn’t the exhaustive list of what’s included, it is what I found to be most important and useful for e-commerce business owners. I’m confident that you’ll appreciate the comprehensive functionality of Drip’s analytics and reporting features.

Drip reporting dashboard

Drip’s reporting dashboard is incredibly easy to use and reference. Every key metric is located in two convenient views, with more granular reporting options available. 

What Are Some Good Alternatives to Drip?

Drip is a fantastic tool for SMBs, entrepreneurs, and quickly growing businesses. However, alternatives such as Hubspot, Sendinblue, and GetResponse may be better options depending on your business’s needs. In my analysis, I was able to dive deep into each service provider and look at the total benefits you’d gain from their product. I did firsthand evaluations to provide objective and relevant information as you choose your brand’s email marketing provider.

Keep reading my Drip email marketing review to see how it compares with other top-tier email marketing tools.

Email marketing providerPricingSupportBasic plan featuresCompare

Overall rating

$39.00 a month (with varied incremental increases per number of records)
  • User manual and application programming interface (API) documentation
  • Email support
  • 1 to 2,500 client records
  • Unlimited email sends
  • Email support with the Drip support team
  • Segmentation support
  • Automation and workflows
Drip offers stellar email marketing support for SMBs, functioning as both a light CRM and automations hub for your business’ operations.

Overall rating

Read our full Hubspot review.

Consider Hubspot if: You’re looking for a more in-depth suite of tools and analytics for your growing business.

$45 to $5,000 a month
  • Customer support phone number
  • Knowledge base support
  • Chat support
  • Community support
  • 10 automated email actions
  • Email and in-app chat support
  • Removal of branding across assets
  • 100 total reports over 10 dashboards
The email marketing feature I evaluated was in the Starter CRM Suite plan — and it offers excellent support for larger brands that need more granular reporting. However, Drip is a simpler tool to learn and offers easy-to-use integration setup tools.

Consider Sendinblue if: You want a tool that does email marketing and web page creation and optimization.

Free to $1,000 a month
  • Email ticket support
  • Help center support
  • Social media support (via YouTube tutorials)
  • Phone support (Business and Enterprise plans; Monday-Friday)
  • 300 emails per day
  • Custom email templates
  • Text message campaigns
  • Landing page builder
  • A/B split testing assistance
Sendinblue has a robust free plan that’s accessible to entrepreneurs and small brands. It’s easy to use and offers extensive optimization options, such as A/B split testing support and built-in workflows. However, Drip is simpler to use and offers more extensive segmentation options for refinement.

Overall rating

Read our full GetResponse review.

Consider GetResponse if: You’re looking for a tool with the ease of Drip but is more comprehensive in scope.

Free to $97.58 a month
  • Live chat support
  • Multilingual email support
  • Help Center assistance
  • One landing page and website builder tool
  • Unlimited newsletter sends
  • Domain integration
  • Autoresponders (email marketing plan)
  • Integrations, API, and future email scheduling (email marketing plan
GetResponse offers similar easy-to-use experiences as Drip, but is more versatile with their types of email templates and services (such as landing page creation and refinement.) However, Drip offers more comprehensive reporting and has less of a learning curve overall.

Frequently Asked Questions About Drip

Who acquired Drip?

Drip went through an acquisition in 2016, going to the company Leadpages. Leadpages was then purchased by a Canadian software company known as Redbrick.

Is Drip free?

No, Drip is not free. Drip’s plans begin at $39 per month and continue to rise at incremental rates depending on how many client records are associated with your account.

What kind of support does Drip offer?

Drip offers limited customer service, which is ideal for self-starters or for those who want a more autonomous email marketing experience.

They currently only offer email support and support via their knowledge base and notes, operating without chat or a customer service number.

Does Drip have a free trial?

Yes, you can get a 14-day free trial of Drip’s base membership plan, which starts at $39 per month.

What are the best alternatives to Drip?

While Drip is a competitive choice for your email marketing needs, there are plenty of other alternatives to consider. Sendinblue, GetResponse, and Hubspot are all great solutions for bigger brands or brands who want a more comprehensive approach.

How I Rated Drip

My process of rating email software solutions for e-commerce providers is comprehensive and intuitive. I explored the different options in the space and determined how much value you’ll be getting with each investment. This happens through a hands-on approach, as I made dummy accounts and experimented directly with the service to provide you with the most objective information and results possible.

While every aspect of the email marketing tools was evaluated, some features I felt would carry the most value for small businesses and entrepreneurs. These factors were given extra time and evaluation and included elements such as price, overall tool inclusion and quality, and range of templates (for both email creation and automation).

After thoroughly reviewing Drip as a service, I feel confident in my rating of 4/5. The service has continued to grow and expand, providing exceptional assistance to entrepreneurs and SMBs looking to grow their businesses.