Coding a website can be daunting, especially without development experience. Whether you are new to website building or are a developer looking to save time, a user-friendly site builder will make your life simpler.
Our customer service software reviews are the result of over 40 hours of research on 60+ customer service software companies from across the web. These reviews and our customer service software guide help small businesses and startups find the best customer service software for their business.
Another customer service software option is Zoho Desk. This solution can help teams improve their productivity and customer service practices. It has multichannel capabilities, making it easy to manage customer conversations across multiple channels. Zoho Desk also supports workflow automation, which can save customer service teams a lot of time. Brands can choose what self-service tools they want to add to their website so customers can get information without reaching out to customer support. Here’s what’s included in Zoho Desk:
Freshdesk offers a customer service software solution that supports multichannel communication, including email, phone, social channels, and chat. This makes it easier to keep up to date on customer service requests without having to continuously check multiple websites, and it minimizes the chances of forgetting a request. The platform offers many excellent tools to make it easier for companies to improve their customer support efforts, including collaboration tools, automation tools, detailed reports, and customization capabilities. A free trial and free plan are offered. Freshdesk includes the following capabilities:
LiveAgent is another customer service software. One of the biggest highlights of LiveAgent is its many communication integrations. With this solution, users can communicate with customers through a wide range of channels, such as email, Facebook, Twitter, contact forms, calls, and chat. This makes it easier to help customers through one organized, feature-packed platform. This solution can also help customer service teams stay more organized. A limited free plan is available, as are paid plans. These features are offered by LiveAgent:
HappyFox is another customer service software option to consider. The company created this solution to help brands increase customer retention and improve productivity. HappyFox includes a variety of capabilities that make handling customer support needs easier, such as automation tools, multichannel ticketing, and self-service tools like FAQs and knowledge base articles. This software integrates with other tools and apps like Jira, Salesforce, Microsoft Teams, Zapier, and Asana. Pricing is available via custom quote. These features are included in this solution:
Help Scout is a scalable customer service solution. This platform can help companies improve their customer service efforts and save time in the process. The software makes it possible to share team email inboxes, live chat with customers, offer an informative knowledge base, and connect with other business tools through pre-built integrations, including HubSpot, Salesforce, Slack, Trello, and Gmail. Help Scout offers a range of customer support options as well as training to help teams learn how to use the software. These are some of the features offered by Help Scout:
Zendesk is a customer service and customer engagement solution. With this software, it’s easy to have conversations across multiple channels. This solution also includes an area called the Agent Workspace, and it offers tools to help team members collaborate with each other. Zendesk also offers tools that make it easier to prioritize interactions. A variety of paid plans are available. This software includes the following capabilities:
Intercom is another option. This customer service software helps make the customer service process more conversational. Intercom includes personalization capabilities to make conversations with customers more personal and human. It also offers self-service options to easily give customers the information they want, which may cut down on the need to contact customer support. Tools include knowledge base articles and resolution bots. This solution integrates with Salesforce, Outreach, Slack, and Zapier, as well as many other programs. These are some of the features offered by Intercom:
Salesforce Service Cloud is a customer service platform. This solution includes case management tools, which allow cases to be resolved more quickly. Some of the features of this software include service automation tools, agent routing capabilities, and visual remote assistance tools. Salesforce Service Cloud also includes self-service features so customers are able to get the information that they need quickly. This software offers a variety of paid plans. Here’s what’s included in this customer service solution:
TeamSupport is a comprehensive customer support software built specifically for B2B. It offers customer management, customer self-service, ticket management, and collaboration and teamwork tools to make it easier to provide great customer service. TeamSupport integrates with common apps and programs such as Jira, Salesforce, HubSpot CRM, and Slack. Customer service team members can easily have conversations about specific tickets and customers to make sure the best service is offered and everyone is on the same page. Here are some of the features included in TeamSupport:
HubSpot Service Hub is another option. This customer service software helps make customer service management a lot easier. It includes conversation tools, automation capabilities, ticket automation tools, and customer service survey capabilities. This software integrates with other programs and tools such as Gmail, Outlook, Mailchimp, Zendesk, Zoom, Salesforce, and Slack. HubSpot offers 24/7 customer service, and a free trial is available. These are some of the features included in this software:
Good customer service is a must, and it’s an essential part of running any business. Bad customer service or customer service mistakes can lead to a loss in revenue and fewer customers. The good news is customer service software can help teams improve their customer service practices. There are many software options to consider. We evaluated each company on this software list based on the most important features to help companies choose the right customer service software for their needs.
Customer Service Features
Customer service software should have a mix of features that help companies improve their customer service efforts. This includes queue management, alerts/notifications, and ticketing. We evaluated software options that include these kinds of features.
This software should include pre-built integrations with CRM systems, communication apps, and other tools so they can easily be used along with customer service software. We looked at software that offers pre-built integrations.
It’s also recommended that this software include reporting tools. Detailed reports help the user assess and improve their customer service practices. We evaluated customer service software options that include reporting capabilities.