Best Customer Service Software of 2023
We explored the top customer service software options, evaluating key metrics such as price, features, and comprehensive service. See our top customer service software picks.
|Customer service software||Best for||Pricing||Best features|
|Best customer service software||Bundled business plans starting at $27 a month (for two users)|
|Best customer service tool for startups||Starter plans starting at $12 a month (per agent)|
|Best concierge customer service tool||Ticket plans starting at $15 a month (per agent)|
|Best tool for small businesses||Standard plans starting at $20 a month (per agent)|
|Best customer service tool for enterprise clients||Suite plans starting at $49 a month (per agent)|
Customer service software is an extension of your brand experience, working directly with your client base. This investment and technology are vital to preserving your revenue stream.
I signed up for and thoroughly tested each service listed above, evaluating them for key use elements, including features, price, and reliability.
Read on to learn more about the best customer service software options in the industry, and the benefits that you can get from each one.
About Digital.com’s expert reviewer,Christina Levandowski:
A copywriter for the software as a service (SaaS) and digital marketing space, I have worked with hundreds of clients from small businesses to Indeed.com. I have extensive experience working with marketing strategy and social media and have built my own business creating assets for clients in the space. Also, I enjoy being an entrepreneur and have started pursuing investment opportunities as time permits.
I attended Arizona State University for a B.S. in Medical Studies and am a fan of any topic that is tech or science, technology, engineering, and mathematics (STEM)-related. I live in Southern California with my husband, family, and dogs.
When choosing customer service software, you need a tool that’s incredibly user-friendly and intuitive, catering to the range of skill sets and preferences on your team.
Tools with good functionality can be more easily adapted across your organization, encouraging collaboration and true integration with current processes and systems.
Elements of user-friendliness include:
Your customer service support option should have capabilities to connect to your alternative mailboxes, whether they are with other service providers or social media channels. This can promote efficiency and consistency in your team’s responses.
Choosing customer service software with the capability to house knowledge base material helps your team operate with more agility, and empowers them to provide higher quality and more consistent brand support. Plus, it negates the extra cost associated with an additional platform.
Ideally, you’ll want to try before you buy. This helps you to be confident in your decision and integrates the tool with your pre-existing support systems. Questions to ask in the evaluation phase include:
Many customer service software options offer monthly fees at a per-person rate — which could place an additional strain on your business’ finances as your team continues to grow and expand. Consider the average monthly cost on a per-person basis, and evaluate if it’s worth exploring custom enterprise options for additional savings opportunities.