Our Top Picks

Aptean Respond Logo
Aptean Respond
Aptean Respond is a multidisciplinary software that supports every customer support role and helps build a versatile customer management team. Users can download the software onto their system or use the SaaS/cloud-based platform with several integrations and reporting.

Users can also utilize Aptean Respond for case management, feedback management, forms, routing, and social media management, which is especially useful as many customers voice their opinions on these platforms.

Pros & Cons

Pros

  • Multiple agents can work on one case
  • Intuitive tracking of all stages of a complaint
  • Cloud-based or desktop version

Cons

  • Not able to produce custom reports

What Customers Are Saying

Aptean Respond receives praise in online reviews for its intuitive dashboard and ability to work both on and off-line. It also garners positive reviews for how useful the software is for teams working remotely.

Summary

Aptean Respond Logo
Aptean Respond
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Business Hours
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
AssurX Change Logo
AssurX Change
AssurX helps users investigate a complaint, reach the root cause of the problem, and curate it with corrective actions. These abilities can take your complaint management to a whole new level.

Additionally, the software is highly adaptable and can conform to the procedures and workings of almost any industry. Features include managing feedback, forms, cases, report generation, and analytic tools and taking corrective actions.

Pros & Cons

Pros

  • Easy-to-use dashboard
  • Seamless ERP Integration
  • Highly flexible software

Cons

  • Complex configuration involved in the setup

What Customers Are Saying

Customers have given AssurX Change positive reviews as an excellent complaint management software system that provides helpful tracking features, notifications, and interactive dashboards. Its customizable features receive positive reviews from customers, who often remark on how intuitive the dashboard is. Users also comment on the software's flexibility and ability to manage multiple processes easily.

Summary

AssurX Change Logo
AssurX Change
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Business Hours
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
BirdEye’s complaint management system also helps with reputation management. Users can streamline customer reviews and response procedures while improving the process via a number of features. These include case management, complaint classification, feedback management, issue tracking, routing, a self-service portal, social media management, and more.

The software can be accessed via the cloud or used as a SaaS on the system. You can also download it to an iPhone or iPad or Android phone. The company offers a 30-day free trial, and pricing is via custom quote.

Pros & Cons

Pros

  • Features are continuously being added to the platform
  • Easy and simple to onboard end users
  • Excellent automation features

Cons

  • Software can be clunky when compared to others on the market

What Customers Are Saying

Fans of BirdsEye praise its ease of use and the vast range of features available to customers, saving them both time and money. The ability to white-label the software is often mentioned as a considerable advantage by marketing agencies.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Caspio is internally compliant with HIPAA, FERPA, and GDPR regulations while covering a major part of the complaint management system. Apart from complaint classification, it can assist with the entire suite of core features including analytics, reporting, case management, feedback management, corrective action, issue tracking, and more.

Caspio offers a free version with limited capabilities. Users who wish to access all its features can purchase the Premium version of the software, which is divided into Explore, Build, and Grow. These plans cost $100, $200, and $400 per month, respectively.

Pros & Cons

Pros

  • Intuitive drag-and-drop builder
  • Excellent standard feature set
  • Vast range of integration and import features

Cons

  • Some features are only available on costly plans

What Customers Are Saying

Caspio's customers constantly praise the product's overall complaints management performance, robust feature set, and easy-to-implement off-the-shelf software. According to reviewers, it offers an intuitive and relatively well-featured free plan, which suits most small businesses.

Summary

  • Starting Price
    • Free Version Available
    • Explore: $100/month
    • Build: $200/month
    • Grow: $400/month
    • Corporate: Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    No
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Freshdesk Logo
Freshdesk
Freshdesk is the best choice if your primary goal is customer retention. It helps manage every type of customer complaint coming from any channel in a single place. It's a highly effective software developed to help modern-day organizations deliver the best customer service.

Freshdesk also has features that assist with feedback management, issue tracking, report generation, form management, corrective action taking, and much more. These all play a role in helping organizations reduce customer churn rates and enhance the customer service team’s productivity.

Pros & Cons

Pros

  • Powerful, easy-to-use customer service platform
  • Robust analytics tools and knowledge base
  • Channels all feedback into a single stream

Cons

  • Some issues with integrations
  • Slow to fix bugs

What Customers Are Saying

Freshdesk receives excellent reviews from users and is especially popular with large-scale companies that have multiple agents in different time zones, especially for its easy-to-use interface. Additionally, reviewers say they'd gladly recommend FreshDesk as a very competitive option when evaluating ticket management software.

Summary

Freshdesk Logo
Freshdesk
  • Starting Price
    • Sprout: Free Version Available
    • Blossom: $15/month/agent
    • Garden: $35/month/agent
    • Estate: $49/month/agent
    • Forest: $99/month/agent
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
FreshService Logo
FreshService
FreshService is primarily an IT service management software system, with some of its features and functions working to provide complaint management. One of its core strengths is cloud access that lets you use it any time and from anywhere.

FreshService can help with case management, issue tracking, and complaint classification. Additional features include the ability to generate reports and gain an overview of complaints allowing for corrective decision-making. The company offers four payment plans: a Starter account, Growth, Pro, and Enterprise.

Pros & Cons

Pros

  • Offers simple ticket management
  • Easy-to-use dashboard ensures tickets are handled
  • Straightforward to implement and set up

Cons

  • Reporting features could be more robust

What Customers Are Saying

With an intuitive and user-friendly cloud-based dashboard, Freshservice wins reviewer praise thanks to its easy-to-integrate and user-friendly implementation. Reviewers say the service catalog and straightforward interface allow employees to improve productivity, with some saying FreshService has been a game-changer for their organization.

Summary

FreshService Logo
FreshService
  • Starting Price
    • Starter: $19/month/agent
    • Growth: $49/month/agent
    • Pro: $89/month/agent
    • Enterprise: $109/month/agent
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Happyfox Logo
Happyfox
Happyfox will help you handle all types of customer complaints and keep clients coming back. It has a number of features that can be accessed from a single dashboard and helps users track, report, issue, and manage complaints.

Additionally, users can generate reports and integrate with other system-centric software. Happyfox is a solid pick for those who need help with issue tracking, feedback management, taking corrective actions, and social media management.

Pros & Cons

Pros

  • Robust automation that's easy to customize
  • Detailed visual reporting
  • Easy-to-use interface

Cons

  • A bit tricky to set up

What Customers Are Saying

Customers report highly positive experiences with Happyfox, praising its adaptable features that allow customers to create a customized experience for their end users. Reviewers also say how great the ability to track key customer service metrics like first response time is. Additionally, reviewers mention the valuable feature that converts every conversation from emails, social media messages, and voice calls into tickets.

Summary

Happyfox Logo
Happyfox
  • Starting Price
    • $29 to $89/month/user
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
HelpDesk Logo
HelpDesk
HelpDesk helps organizations handle and resolve complaints with ease. Features include complaint classification, issue tracking, feedback management, forms management, and social media management.

Plans include Starter for $4 per month per user, Team for $19 per month per user, and Enterprise, which requires a custom quote depending on your usage.

Pros & Cons

Pros

  • Easy to migrate messages and emails into support tickets
  • Manages team's workload with easy ticket assignment and grouping
  • Very easy-to-use interface

Cons

  • Customer service needs a little work

What Customers Are Saying

Users who work with HelpDesk report that it's easy to use, even without a technical background, and it's easy to create tickets from existing emails and social media messages. Customers also love its easy-to-use feature set, allowing users to manage team workloads with easy ticket assignment and grouping.

Summary

HelpDesk Logo
HelpDesk
  • Starting Price
    • Starter: $4/month/agent
    • Team: $19/month/agent
    • Enterprise: Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
i-Sight is a great tool to use for going beyond simple customer complaints and getting to the heart of their cause. The software’s features include complaint management, feedback, and generating reports and analytics, which help users to see a pattern when dealing with common complaints.

With this complaint management software, users can provide quick customer responses and prioritize complaints regarding urgency and follow-ups. Additional features include providing hints about what corrective actions to take as well as the ability to manage feedback and social media.

Pros & Cons

Pros

  • Manage tickets on mobile, tablet, or PC
  • In-depth reports help users make better business decisions
  • Multiple integrations available, including SAP, Salesforce, and Oracle

Cons

  • Searching for history details seems a bit tricky

What Customers Are Saying

Customers consistently give positive reviews about i-Sight's reliable and stable platform that allows users to integrate easily. They like that this software easily replaces multiple programs with a straightforward tool. i-Sight users continuously praise its clear and intuitive dashboard.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Instabug Logo
Instabug
Complaint and feedback management is one of the core aspects of Instabug. Users can integrate the software with several assistive and organizational systems, including CRM and ERP. The Basic version of the plan costs $124 per month, while the Pro version costs $208 per month.

The software can be used via the web or as a cloud platform. It also has a mobile version for iOS and Android devices. Its complaint management features include social media management, issue tracking, corrective actions, complaint classification, case management, and much more.

Pros & Cons

Pros

  • Multiple integrations available to create a seamless workflow
  • Users can easily report bugs with the built-in screenshot and annotation feature
  • Robust and detailed reporting

Cons

  • Only allows 4 users per team, even with the paid version

What Customers Are Saying

With its straightforward layout, Instabug is highly recommended by reviewers for its robust and detailed reporting feature. Customers also praise the intuitive software, which doesn't require much training to use. Instabug also receives continuous praise from reviewers for its integration with both iOS and Android, giving users essential ticket logging capabilities

Summary

Instabug Logo
Instabug
  • Starting Price
    • Basic: $124/month
    • Pro: $208/month
    • Premium: Custom Quote
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    Live Online
    Webinars
    Documentation
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
IsoTracker Logo
isoTracker
isoTracker is built to help manage and handle customer complaints with the highest visibility and minimal reputational damage to the organization. It also helps with feedback management, forms management, issue tracking, routing, and complaint classification, among other features.

Its reporting and analytics function lets you formulate custom reports for better insights and trends that will ultimately help with system improvement. isoTracker costs $9.35 per month per user, with a 60-day free trial available as well.

Pros & Cons

Pros

  • Extremely scalable, so users only pay for what they need
  • Separate modules for risk management, auditing, and complaints
  • Cost-effective solution for small businesses

Cons

  • Takes some time to set up as different modules need to be plugged in

What Customers Are Saying

Customers are impressed with isoTracker's excellent customer service that they say is always on hand. Many reviewers also have only positive things about its user-friendly interface that's intuitive and straightforward to implement. Additionally, users like how cost-effective the solutions are for small businesses. 

Summary

IsoTracker Logo
isoTracker
  • Starting Price
    • $9.35/month/user
  • Free Trial/Demo
    60-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Issuetrak Logo
Issuetrak
Issuetrak provides an integrated issue management system that helps improve customer satisfaction rates. It's adept at creating a regulations-compliant system and automating the complaint resolution process through third-party app integration support.

Users will particularly appreciate the convenience of its robust ticket allocation and completion system features, which speed up the typical customer complaint process. Additionally, the software can be downloaded onto a system or accessed from the web via cloud or SaaS.

Pros & Cons

Pros

  • Easy to set up
  • Versatile dashboard helps users see important information at a glance
  • Detailed reports help with future risk management

Cons

  • A bit of a delay in getting new features and updates

What Customers Are Saying

Reviews often mention Issuetrak's easy-to-use detailed reporting dashboard, which gives an excellent overview and allows customization to the user's preference. Customers mainly mention the ease with which they can access the system from the software's cloud or desktop version and manage all tasks from the user-friendly dashboard.

Summary

Issuetrak Logo
Issuetrak
  • Starting Price
    • Cloud based plans
    • Support Model: $100/month/agent
    • Productivity Model: $20/month/user
    • Premise based plans
    • Support Model: $850/agent
    • Productivity Model: $170/user
  • Free Trial/Demo
    Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
LiveAgent Logo
LiveAgent
LiveAgent has a wide array of features well-suited to help modern-day organizations handle multiple customer complaints and generate reports to understand their root cause. You can also categorize complaints and work with feedback management, issue tracking, and forms management, among others.

A 14-day free trial is available, and users can select from a free version, a premium version at $15 per month per agent, and an all-inclusive plan at $39 per month per agent.

Pros & Cons

Pros

  • Excellent help desk software, including live chat
  • Easy task automation to better manage tickets
  • 24-hour support team

Cons

  • Not simple to set up

What Customers Are Saying

In addition to leaving positive reviews about LiveAgent's valuable and versatile software features, users like that the software functions as a full-service call center. Reviewers also consistently mention how reliable the processor is and its ability to integrate with tools used daily in their business.

Summary

LiveAgent Logo
LiveAgent
  • Starting Price
    • Free Version Available
    • Ticket: $15/month/agent
    • Ticket+Chat: $29/month/agent
    • All-inclusive: $39/month/agent
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Master Control Logo
Master Control
With the Master Control complaint management system integrated into your workspace, you gain benefits like product enhancement, customer retention, and quality feedback response. The software also helps with issue tracking, social media management, and complaint classification, generates reports, and enables forms management.

Master Control has built-in analytics that provides a complete understanding of complaint trends and patterns. This allows users to know exactly what customers are unsatisfied with and so corrective action in the future. The All-Access plan costs $199 per month, while the Advanced and Basic plans cost $169 and $109 per month, respectively.

Pros & Cons

Pros

  • Ability to streamline task control with easy built-in automation feature
  • Real-time customizable reports
  • Easy three-step capture form for front-end users

Cons

  • Approvals and signoffs are a bit cumbersome

What Customers Are Saying

Customers highlight the efficient setup of Master Control's complaint management system thanks to valuable benefits such as product enhancement, customer retention, and quality feedback response. Reviewers also say how phenomenal this software's built-in analytics is, which provides valuable information on customer behavior.

Summary

Master Control Logo
Master Control
  • Starting Price
    • All Access: $199/month/user
    • Advanced: $169/month/user
    • Basic: $109/month/user
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
NABD System Logo
NABD System
NABD System focuses on clear customer communication via a customer-centric service portfolio enabled with personalization. The software allows for the management of feedback, cases, forms, complaints, and social media responses. It also makes your organization accessible and gives it the right tools to take corrective action in response to complaints.

NABD System also provides access to a self-service portal and is compatible with several integrations. Additionally, users will find the software’s reporting and analytics features especially handy for generating customer reports and determining the quality of service received.

Pros & Cons

Pros

  • User-friendly design makes perfect sense for any workflow
  • Online access to manage workflow
  • Well-priced when compared to other software in the field

Cons

  • Chat to ticket feature needs more work

What Customers Are Saying

In addition to leaving great reviews about NABD's simple and dynamic dashboard, users frequently say how valuable it is to have the ability to customize everything about this system. Reviewers also consistently mention that the excellent customer support and various price levels available are reasonable compared to similar products on the market.

Summary

NABD System Logo
NABD System
  • Starting Price
    • Starter: $5/month/agent
    • Basic: $15/month/agent
    • Professional: $30/month/agent
    • Enterprise: $60/month/agent
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Preferred Patron Logo
Preferred Patron
Preferred Patron supports features for feedback management, issue tracking, forms management, complaint classification, and much more.

Users can choose from three payment plans: Small Biz ($129 per month), Premium, and Premium+, with the Premium plans offering customized features that fit your specific needs.

Pros & Cons

Pros

  • Creates incentive-based rewards for loyal customers
  • Available as a mobile app and online
  • Offer customers programs such as cashback, mystery rewards, and coupons

Cons

  • Creating newsletters was not as easy as it could be

What Customers Are Saying

Several Preferred Patron reviews mention the excellent customer service, which consistently exceeds customers' expectations with its willingness to help. Additionally, customers continuously say the system's easy-to-use pre-populated templates save businesses essential time and money, allowing them to focus more on fixing issues than replying to them.

Summary

Preferred Patron Logo
Preferred Patron
  • Starting Price
    • Small Biz: $129/month
    • Premium: Custom Quote
    • Premium+: Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Quantivate Logo
Quantivate
The customer complaint management system built by Quantivate is smart and adept. It helps automate the complaint life cycle and get to the bottom of a problem while ensuring similar complaints don't arise in the future.

With this software working in your organization, you can expect the highest form of complaint management, feedback management, issue tracking, classification, forms management, and much more. Users can try out a free demo before opting for paid plans.

Pros & Cons

Pros

  • Modular bases system allows for economical billing
  • Access workflow anywhere with the mobile app
  • User-friendly interface with single sign-on feature across all modules

Cons

  • Vendor management module needs to include more industries

What Customers Are Saying

Customers have given Quantivate Complaint Management Software positive reviews as a complaint life cycle solution that provides complaint management while tracking real-time complaint progress. Its extensive feature list receives constant positive reviews, while users often say they have nothing negative to say about the software.

Summary

Quantivate Logo
Quantivate
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    No
TeamSupport Logo
TeamSupport
TeamSupport is an innovative product with complaint management as its core focus. Built to assist businesses with their post-sales transactions, this software can run on the cloud, on the web, and as a SaaS platform. It also has a mobile version for iPhone/iPad and Android.

In terms of features, TeamSupport can help with feedback management, issue tracking, forms management, corrective actions, routing, social media management, and other associated aspects. You can also generate reports from the software for better visibility into performance and satisfaction.

Pros & Cons

Pros

  • Manages customers with advanced workflow, not just ticket by ticket
  • Keeps all communication in a central place
  • Easy-to-understand reporting helps flag customers that may be at risk

Cons

  • A bit laggy at times

What Customers Are Saying

Customers highlight the intuitive setup of TeamSupport and its easy-to-use functionality. Reviewers also say how much better this ticketing software handles an entire complaint life cycle compared to other systems available on the market.

Summary

TeamSupport Logo
TeamSupport
  • Starting Price
    • Support Desk: $50/month/agent
    • Enterprise: $69/month/agent
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
One of the major benefits of using Zendesk is its ability to handle customer feedback via social media. In addition, you can handle customer complaints by classifying them and tracking issues proactively to find better solutions.

Five plans are available according to your needs, ranging from $5 per month per agent to $199 per month per agent. You can operate the software via the web or the cloud and access it from your iOS or Android mobile device.

Pros & Cons

Pros

  • Quick and easy to set up and get started
  • Easy support for customers across multiple channels, including mobile, social media, and web
  • Visual dashboard and detailed reporting make business decision-making easier and faster

Cons

  • Business rules need review

What Customers Are Saying

Reviewers consistently highlight Zendesk's visually attractive interface and ability to handle customer complaints through social media platforms. Additionally, reviewers mention that the software can be operated efficiently via the web or cloud-based platforms or from an iOS or Android mobile device.

Summary

  • Starting Price
    • Essential: $5/month/agent
    • Team: $19/month/agent
    • Professional: $49/month/agent
    • Enterprise: $99/month/agent
    • Elite: $199/month/agent
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Business Hours
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes
Zoho Assist Logo
Zoho Assist
Zoho Assist is an advanced complaint management system with manifold capabilities and highly intricate reporting functions. The software helps users respond immediately to customer feedback and takes care of the complaint process with efficiency.

Additionally, Zoho can help you manage customer feedback, forms, and social media responses, all while paving the way for corrective actions and complaint classification. It's a great platform with affordable pricing of $8 to $21 per month per user via three different plans.

Pros & Cons

Pros

  • Easy to start ad hoc remote sessions for customers.
  • Built-in file transfer feature makes installing patches easy
  • Very flexible licensing to match business needs

Cons

  • Desktop app is a little unstable and requires restarting numerous times

What Customers Are Saying

In addition to leaving positive reviews about Zoho Assist's easy-to-implement software, users praise its ability to create ad hoc remote sessions with end users. Reviewers also consistently mention how flexible the interface is for handling complaints and customer issues.

Summary

Zoho Assist Logo
Zoho Assist
  • Starting Price
    • Standard: $8/month/user
    • Profesional: $13/month/user
    • Enterprise: $21/month/user
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support
    24/7 (Live Rep)
    Online
  • Case Management
    Yes
  • Complaint Classification
    Yes
  • Corrective Actions (CAPA)
    Yes
  • Issue Tracking
    Yes

How We Chose The Best Complaint Management Software

Customers will inevitably complain about something in your organization. Some may not like the product, while others may complain about how a customer representative handled a complaint. Having a solid complaint management software system in place is key to successful customer relations. 

When looking for a good complaint management software system, prioritize systems that record and collaborate complaints into categories and groups. This allows customer service representatives to effectively respond to large batches of complaints rather than each one individually. We’ve based our list of the best complaint management software of 2021 on three key features every system should have.

Features

More features mean higher functionality and extended access. An ideal system should offer flexibility in terms of functions and what it can do. This includes case management, reports, complaint classification, corrective action, feedback management, forms management, issue tracking, routing, a self-service portal, and social media management. 

Integrations

The best complaint management software systems have in-built connectivity with third-party apps, such as the CRM you're using. Ensure the software system can be linked to your choice of third-party apps to select the one that fills your needs.

Reports

Getting reports from the software system is important as it helps visualize the areas that need to be addressed in terms of customer complaints and satisfaction.