Our Top Picks

3cx Logo
3cx
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service:
  • Phone support during business hours
  • 24/5 support for hosted instances
By utilizing 3CX’s PBX services, companies can increase their work productivity from anywhere via on-demand voice apps on smartphones, conduct business web conferences remotely without requiring an app installation, process custom requests via live website chat, and much more. PBX is built for remote working, cloud or on-premises, and is easy to install and manage no matter the level of experience. 3CX promises up to 80% saved on phone bills, as well as one free year of no-strings-attached access to private cloud hosting. In addition, it also offers VoIP, SIP, WebRTC, SIP trunking, and many more features.

Pros & Cons

Pros

  • Simple plan
  • Built for remote working
  • One-year standard plan at no cost

Cons

  • No Microsoft 365 integration with the standard plan
  • No CRM integration with the standard plan

Summary

  • Starting Price
    • STANDARD: FREE
    • PRO: $1.08/month/user
    • ENTERPRISE: $1.31/month/user
  • Free Trial/Demo
    Free Trial
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    usiness Hours
    Online
  • Audio/Video Conferencing
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service:
  • Phone support during business hours
  • 24/5 support for hosted instances
Bandwidth Logo
Bandwidth
  • Deployment: Web-based, cloud, SaaS
  • Customer service:
  • 24/7 (live rep)
  • Phone support during business hours
What makes Bandwidth shine above the rest is its ability to provide better quality, rates, and control, thanks to it being one of the only API platforms that owns a Tier 1 network. Users can take advantage of the 30-day free trial to assess whether it's suitable for their particular needs, no matter if they're a small company or an enterprise. In addition, Bandwidth is currently a seating member of the CTIA and INCOMPAS, leveraging that experience and influence to offer clients scalable cloud inbound and outbound calling cloud services.

Pros & Cons

Pros

  • Free inbound messaging
  • 30-day free trial
  • 99.9% uptime

Cons

  • No Android deployment
  • No iOS deployment

Summary

Bandwidth Logo
Bandwidth
  • Starting Price
    • Baseline Phone Number: $0.35/month/line
    • Inbound Calling: $0.0055/minute
    • Outbound Calling: $0.01/minute
    • Inbound Messaging: Free
    • Outbound Messaging: $0.005/message
    • High Volume & Enterprise: Custom Pricing
  • Free Trial/Demo
    30-Day Free Trial
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Audio/Video Conferencing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service:
  • 24/7 (live rep)
  • Phone support during business hours
Plivo Logo
Plivo
  • Deployment: Web-based, cloud, SaaS
  • Customer service:
  • 24/7 (live rep)
  • Ticket
Thousands of businesses across the world rely on Pilvo to engage their customers through enterprise-grade communications stack services. Plivo provides integration capabilities with SMS API and Voice API platforms, detailed reports, and cloud-based SIP trunking to make and receive calls within your VoIP infrastructure, as well as the ability to search and buy local mobile and toll-free numbers for your business worldwide. Additionally, 24/7 live rep support is available for any inquiries about the software, as well as a two-factor authentication system via dynamic verification codes, securing your business’ data.

Pros & Cons

Pros

  • Discounts based on scale of spending
  • How-to guides available

Cons

  • Work email required for free trial

Summary

  • Starting Price
    • SMS API Platform - Outgoing SMS ($ 0.0050/sms), Incoming SMS ($ 0.0000/sms)
    • Voice API Platform - Outgoing ($ 0.0120/minute), Incoming ($ 0.0085/minute)
    • Zentrunk - SIP Trunking - Outgoing ($ 0.0065/minute), Incoming ($ 0.0025/minute)
    • Phone Numbers - L
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
  • Audio/Video Conferencing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service:
  • 24/7 (live rep)
  • Ticket
Telnyx Logo
Telnyx
  • Deployment: Cloud, SaaS, web-based
  • Customer service: 24/7 (live rep) online
  • 24/7 phone support is available for all plans
Telnyx’s RESTful APIs are optimized for fast and easy integration. It is equipped with global, private purpose-built IP communications network that lowers the latency of communications, webhooks, and API commands, giving a smooth communications experience to its users. Users can build voice, video, messaging, and wireless capabilities with full control, as well as utilize SDKs and code samples in popular programming languages to facilitate the launch of new software. Among its many products, Telnyx offers Elastic SIP Trunking, programmable SMS, call control, and toll-free numbers, as well as call recording/routing and file sharing capabilities. It's the VoIP provider with the largest inventory of U.S. numbers, and its SIP trunking prices are lower than the national average.

Pros & Cons

Pros

  • Cheaper than average SIP trunking
  • VoIP provider with the largest inventory of U.S. numbers

Cons

  • Occasional delay in ticketing and chat support

Summary

  • Starting Price
    • Elastic SIP Trunking (Origination): Starts at $0.0035/minute
    • Elastic SIP Trunking (Termination): $0.005/minute
    • Messaging: Starts at $0.0025/message
    • Global Numbers & Features: Starts at $1/number
    • Call Control: Starts at $0.002/minute
    • Wireless: St
  • Free Trial/Demo
    Free Trial
    Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Support Options
    24/7 (Live Rep)
    Phone, Online
  • Audio/Video Conferencing
    Yes
Features
  • Deployment: Cloud, SaaS, web-based
  • Customer service: 24/7 (live rep) online
  • 24/7 phone support is available for all plans
Twilio Logo
Twilio
  • Deployment: Web-based, cloud, SaaS
  • Customer service:
  • 24/7 phone and email support
  • Helper libraries
If your business relies heavily on WhatsApp, then Twillio’s offering of a 90-day free trial of WhatsApp Business API can be a very enticing reason to switch and cut costs and time of integration. From first interaction to lasting connection, Twillio provides Elastic SIP trunking that's faster than traditional providers, as well as blocking spam calls, creating omni-channel notifications, providing voice-powered IVR bots, striping SMS receipts, and much more. With over 795+ billion interactions across channels with 99% API uptime, Twilio is entrusted by more than 170,000 businesses with communications that have enterprise-grade security and are ISO compliant.

Pros & Cons

Pros

  • Elastic SIP trunking faster than traditional providers
  • 90-day free trial of WhatsApp Business API

Cons

  • No file sharing

Summary

  • Starting Price
    • Programmable Voice: Starts at $0.0085/min to recieve a call & $0.13/min to take a call
    • Programmable mMessaging: Starts at $0.0075 to send or receive a message
    • Twilio SendGrid Email API: Starts at $14.95/month for up to 100k emails
    • WhatsApp Business A
  • Free Trial/Demo
    Free Trial
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Online
  • Audio/Video Conferencing
    Yes
Features
  • Deployment: Web-based, cloud, SaaS
  • Customer service:
  • 24/7 phone and email support
  • Helper libraries

How We Chose the Best Cloud Communication Platforms

Competition is fierce in any industry, and cloud communication is no exception. In order to have the upper hand, it's important to utilize the right software for the job. We’ve selected five cloud communication platforms based on three criteria: features, integrations, and reports. Pricing, system deployment, and customer service were also considered.  

Cloud Communication Features

Cloud communication's main function is to be a cloud-based voice and data communication platform. Its features include chat messaging, audio/videoconferencing, and call recording. In addition, an ideal cloud communication software also includes SIP trunking and fax services.

Integrations

Pre-built integrations for CRM systems and other tools that are often blended together in cloud communication platforms are imperative for a software to be well-rounded. Such integrations could include help desks, sales cloud tools, messaging apps, and other cloud applications.

Reports

Detailed reports can help SMEs and enterprises assess the effectiveness of their cloud-based voice and video practices, as well as highlight areas of improvement where the software might not be performing optimally.