Our Top Picks

Alloy Navigator Logo
Alloy Navigator
Alloy Navigator software allows users to automate their IT change management processes and gain control over every aspect of the process. The solution lets you accurately predict the impact of changes and schedule work to minimize service downtime. Users can initiate change requests from incidents and problems and monitor them at every stage of the project life cycle. You also have the choice of using the pre-built configurations or customizing workflows according to your organization's needs. The tool's other features include audit trails, change planning, and change calendars.

Summary

Alloy Navigator Logo
Alloy Navigator
  • Starting Price
    • EXPLORER: $19/month/tech
    • EXPRESS: $49/month/tech
    • ENTERPRISE: $79/month/tech
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Mac, Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
Canfigure Logo
Canfigure
Canfigure is an IT Service Management (ITSM) solutions company that offers a range of tools to support organizations' IT needs. It supports multiple levels of review and approval for all workflow changes, including full integration with asset and incident management. Users can predefine workflows and approve rules to suit their organization's needs. Canfigure also builds custom extensions to meet special requirements. The company's suite of products includes tools for asset management, configuration management, service desk, release management, inventory, patch management, and system architecture.

Summary

Canfigure Logo
Canfigure
  • Starting Price
    • $420/month/module
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
ChangeGear Logo
ChangeGear
ChangeGear offers change management software for IT, DevOps, and businesses. Its tools eliminate the need for emails, spreadsheets, and other manual methods for tracking IT changes by automating these processes. ChangeGear supports ITIL, DevOps, and other processes to comply with an organization's risk and compliance requirements. Users can also collect artifacts and ensure the organization remains in compliance with requirements such as NERC/CIP, PCI, HIPAA, and others. Additionally, ChangeGear offers other products for system monitoring, asset management, and configuration.

Summary

ChangeGear Logo
ChangeGear
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
EChangeManager By Giva Logo
eChangeManager by Giva
eChange Manager is a cloud-based change management tool that offers automation and workflow optimization services. Users can streamline and define ITIL release processes to speed up approvals and support high-velocity releases. You can also gain visibility into the code and the changes completed throughout the organization by creating a central system that records all IT changes. eChange Manager's out-of-the-box services can be configured to meet organizational and regulatory compliance requirements, and its notification system eliminates the need for emails, spreadsheets, and other manual tools to communicate changes.

Summary

EChangeManager By Giva Logo
eChangeManager by Giva
  • Starting Price
    • Business: $39/month/agent
    • Professional: $69/month/agent
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
Freshservice Logo
Freshservice
Freshservice offers fully integrated service management tools to streamline an organization's IT processes. The solution allows users to track and prioritize IT issues and provide support for incident resolution through multiple channels, including email, chat, and phone. Users can also eliminate repetitive tasks and manual processes with the program's drag-and-drop function. Additionally, Freshservice offers proactive ITSM by identifying recurring issues before they become bigger problems.

Summary

Freshservice Logo
Freshservice
  • Starting Price
    • Starter: $19/month/agent
    • Growth: $49/month/agent
    • Pro: $89/month/agent
    • Enterprise: $109/month/agent
  • Free Trial/Demo
    21-Day Free Trial
  • Deployment
    Web-Based
  • Support Options
    Email, Phone, Live Support
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
Howspace Logo
Howspace
Howspace is an AI-powered digital tool that allows businesses to streamline their change management processes. You can use Howspace to create questionnaires and polls to obtain data and insights. Howspace uses AI-powered clustering to analyze data in real-time and can create a summary sentiment analysis or word cloud of the most important answers. Companies can actively gather feedback, book sessions, facilitate training, and communicate across teams and departments. Additionally, Howspace is GDPR-compliant and can be accessed using a browser.

Summary

Howspace Logo
Howspace
  • Starting Price
    • $231/month
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Approval Workflow
    No
  • Audit Trail
    Yes
  • Change Calendar
    No
  • Change Planning
    Yes
IdeaScale Logo
IdeaScale
IdeaScale offers innovative software designed to include an entire team in the change and decision management process. The software features assessment tools that allow community members to vote on the best ideas. IdeaScale also integrates with a company's existing IT infrastructure and can create custom features to meet an organization's needs. Additionally, the software comes with 24/7 live and online support and offers detailed reporting capabilities to aid in decision-making.

Summary

IdeaScale Logo
IdeaScale
  • Starting Price
    • Engage: $12,999
    • Evolve: $21,999
    • Advance: $34,999
    • Transform: $64,999
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Approval Workflow
    No
  • Audit Trail
    No
  • Change Calendar
    No
  • Change Planning
    Yes
Intelligent Service Management By Serviceaide Logo
Intelligent Service Management by Serviceaide
Serviceaide is a comprehensive change management tool that allows users to execute changes, plan rollouts, and improve speed and accuracy. The tool's ITIL-verified change management feature offers critical impact analysis and planning capabilities. Additionally, you can automate manual functions through Serviceaide and reduce the risk of downtime. Organizations can leverage Serviceaide to ensure contractual and SLA compliance through automated and proactive policy enforcement. The software's host of asset management, configuration, and incident management features can be used with its change management tool.

Summary

Intelligent Service Management By Serviceaide Logo
Intelligent Service Management by Serviceaide
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, iPhone / iPad, Android
  • Support Options
    Live Support
  • Approval Workflow
    Yes
  • Audit Trail
    No
  • Change Calendar
    No
  • Change Planning
    Yes
Issuetrak Logo
Issuetrak
Issuetrak offers change management software for organizations to track requests and approvals. Users can automatically assign requests and tasks to streamline the change management process. Other capabilities include custom form creation, workflow creation, checklists, and archive documentation. Additionally, Issuetrak ensures compliance by managing requests and approvals on one centralized platform. Its asset management and survey modules can also be integrated into the change management process.

Summary

Issuetrak Logo
Issuetrak
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Windows, Web-Based
  • Support Options
    Email, Phone, Live Support
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    No
  • Change Planning
    No
LaunchNotes Logo
LaunchNotes
Geared toward product launch and product marketing teams, LaunchNotes is designed to make the release process smoother and drive user engagement. The tool brings all product change components together on one centralized platform, including release notes, changelogs, and updates. When a product is updated, an organization can communicate these changes to users through the tool. LaunchNotes' other features include page hosting, custom views, and integration with other communication tools such as Slack.

Summary

LaunchNotes Logo
LaunchNotes
  • Starting Price
    • Free version available
    • Essentials: $29/month
    • Premium: $119/month
    • Business: $299/month
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus offers a host of change management tools for organizations in multiple industries. Available to use via the cloud or on-premise, the tool enables users to configure change, develop custom templates, and automate repetitive tasks. Users can log incidents and track them at every stage of the cycle. The tool's automated workflows and notifications help improve visibility and communication between technical and business stakeholders. With ManageEngine, an organization can create rollout plans, checklists, and backout plans.

Summary

ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus
  • Starting Price
    • STANDARD: $12/month/technician
    • PROFESSIONAL: $23/month/technician
    • ENTERPRISE: $58/month/technician
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Windows, Web-Based, Android
  • Support Options
    Email, Phone, Live Support
  • Approval Workflow
    No
  • Audit Trail
    Yes
  • Change Calendar
    No
  • Change Planning
    No
NetZoom Inc. Logo
NetZoom, Inc.
NetZoom is a visual change management tool that helps companies organize and manage data center changes. With NetZoom, users can manage the change process for physical and virtual assets, connectivity, and software in the data center. You can also generate auto-created workflows, improve the accuracy of records, and reduce the amount of time required for a change or deployment. All actions performed with the tool generate an audit trail that can be used for compliance requirements. NetZoom can integrate with other software, including ServiceNow, Remedy, and other ticketing systems.

Summary

NetZoom Inc. Logo
NetZoom, Inc.
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    No
  • Change Planning
    Yes
Nlyte DCIM Logo
Nlyte DCIM
Nlyte DCIM software helps organizations automate the management of their assets, resources, processes, and people. With Nlyte DCIM, users can coordinate activities across multiple departments and automate workflows. The tool also ensures change management requests are compiled correctly in compliance with an organization's SLAs and eliminates communication gaps between departments. Nlyte's clients include CISCO, IBM, and the U.S. Department of Homeland Security.

Summary

Nlyte DCIM Logo
Nlyte DCIM
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
OMNITRACKER ITSM Enter Logo
OMNITRACKER ITSM Center
OMNITRACKER ITSM Center is an ITIL-certified tool that helps organizations streamline their help desk processes. The tool can be used to automate routine tasks, categorize incoming tickets, service requests, and incidents, and automatically assign them to the appropriate resource. The tool also integrates with multiple communication channels including web gateways, email, telephone, and a self-service portal. Additionally, OMNITRACKER offers real-time data along with dashboards and other reporting options.

Summary

OMNITRACKER ITSM Enter Logo
OMNITRACKER ITSM Center
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Windows
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
Remedy Change Management 9 Logo
Remedy Change Management 9
BMC's Remedy Change Management 9 offers ITSM solutions aimed at improving speed, reliability, cost, and efficiency for enterprise and midsize clients. The solution's service desk is the single point of contact for all incoming tickets and incidents. The tool automates incident and problem management workflows to improve resolution times and proactively prevent further incidents. Additionally, Remedy integrates cognitive technologies including AI, chatbots, virtual agents, and the Internet of Things to deliver services to developers and end-users.

Summary

Remedy Change Management 9 Logo
Remedy Change Management 9
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
SysAid's change management software helps organizations control and manage change requests and changes in general. Users can leverage SysAid's pre-configured ITIL templates or create their own change process templates, including those for multilevel risk assessments, authorizations, and customizable scenarios. The tool also allows for changes approved via workflows, predicting the impact of changes, and communication between stakeholders.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Windows, Web-Based, iPhone / iPad, Android
  • Support Options
    Email, Phone, Live Support
  • Approval Workflow
    No
  • Audit Trail
    No
  • Change Calendar
    No
  • Change Planning
    No
The Change Compass Logo
The Change Compass
The Change Compass focuses on people impacts and employs visual tools to manage change initiatives and plan rollouts. Users can plan for Agile change scenarios based on assumption-based initiative data, assess delivery risks, and identify any go-live contention points. You can also generate scenarios of recommended delivery options. The tool can manage change saturation, devise improved delivery options, and provide data and insights. The Change Compass is currently used by companies such as Allianz, Nisource, and Rabobank.

Summary

The Change Compass Logo
The Change Compass
  • Starting Price
    • Free plan available Consultant: $90/month/user
    • Business: $70/month/user
    • Enterprise: $25/month/user
  • Free Trial/Demo
    Free Trial, Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Approval Workflow
    No
  • Audit Trail
    No
  • Change Calendar
    Yes
  • Change Planning
    Yes
WalkMe offers digital transformation solutions for organizations undergoing change. Its Digital Adoption Platform helps organizations execute their digital transformation strategies and bring operations, employees, and customers onto the same page. Organizations can use WalkMe to overcome resistance to change, simplify the user experience, shorten ramp-up time frames, scale operations, and increase user adoption rates. WalkMe's platform can be integrated with ERP and CRM systems, including Workday, Salesforce, SuccessFactors, MS Dynamics 365, and many others.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
Web Help Desk Logo
Web Help Desk
Web Help Desk allows companies to simplify, automate, and control their IT change management processes. With Web Help Desk, users can integrate IT ticketing platforms, automate workflows, change request approvals, and enable clear and transparent approval processes. The solution's centralized platform ensures tickets aren't forgotten and are automatically assigned to the appropriate resource. Its suite of products includes ITIL-ready asset management and discovery with integrated CMDB for real-time impact on technology and services.

Summary

Web Help Desk Logo
Web Help Desk
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    14-Day Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Approval Workflow
    Yes
  • Audit Trail
    Yes
  • Change Calendar
    Yes
  • Change Planning
    Yes
Whatfix's digital adoption platform offers tools that make it easy for organizations to adopt change. Through the platform, users can learn about new products through LMS-integrated Microlearning. Whatfix also handles application onboarding services and change-and-release management tasks and offers automation and AI, analytics, and interactive self-help tools. The tool is used by several enterprise and midsize organizations including Manpower, Western Union, ICICI Bank, and Sophos.

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Trial, Free Demo
  • Deployment
    Web-Based
  • Support Options
    Email, Phone
  • Approval Workflow
    Yes
  • Audit Trail
    No
  • Change Calendar
    No
  • Change Planning
    No

How We Chose the Best Change Management Software

There's an array of change management software products on the market with varying features and services. The process of choosing one can be quite overwhelming, as a simple Google search brings up over 3.6 million results. It's vital to choose the best software for your organization's unique needs. To make the task easier, we evaluated the available change management software options on key criteria including features, integrations, and reporting capabilities.

Change Management Features

The first criterion we focused on is change management features. The best change management software offers a range of features including approval workflows, audit trails, and change planning. 

Integrations

It's vital to pick change management software that can seamlessly integrate with your core IT infrastructure. Ideally, the software you choose should offer pre-built integrations for other tools commonly used with change management software.

Reports

The ability to produce detailed reports is vital for assessing and improving change management practices. A detailed report can inform the user of project health, the efficiency of current workflows, potential risks, and compliance with regulations. Reports can vary in complexity, so it's essential to choose software that can provide you with the information you need.