Our Top Picks

Callrail Logo
callrail
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Integrations

The goal of CallRail’s software is to help companies understand which search words, campaigns and websites are producing the most relevant feedback. It helps measure which marketing efforts generated the most phone calls, where such marketing efforts are based, and whether those phone calls turned into leads.

The software also generates emails that let companies know the number of calls being received and which are potential leads. Another feature is the ability to determine which of a company's website pages generates the most calls.

Pros & Cons

Pros

  • No credit card required for free trial
  • Archiving included

Cons

  • No call tagging
  • No event-triggered recording

Summary

Callrail Logo
callrail
  • Starting Price
    • Call Tracking: $45/month + additional usage fee
    • Lead Center: $30/month + additional usage fee
    • Conversation Intelligence: $50/month + additional usage fee
    • Form Tracking: $50/month + additional usage fee
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • On-demand Recording
    No
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: Phone during business hours, online
  • Integrations
CloudTalk Logo
CloudTalk
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Archiving

CloudTalk is a cloud-based call center software that requires only a stable internet connection to work properly. It doesn't require customers to purchase any additional software or hardware. Support personnel help clients set up CloudTalk so it fits their business, regardless of size or requirements.

It sorts incoming calls based on predefined rules and routes them to available agents in the right group. It can also automatically record all incoming calls so they can be deconstructed to find ways to improve service.

Pros & Cons

Pros

  • On-demand recording
  • Reports

Cons

  • No scheduled recording
  • No event-triggered recording

Summary

CloudTalk Logo
CloudTalk
  • Starting Price
    • Starter: $15/month/user
    • Essential: $20/month/user
    • Expert: $35/month/user
    • Custom: Custom Quote
    • Plans are Billed Annually
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • On-demand Recording
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Archiving
LiveAgent Logo
LiveAgent
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Reports

LiveAgent is an intuitive, easy-to-install help desk software that allows businesses to route incoming phone calls to appropriate agents or departments. Calls are only sent to agents within those departments who are available.

LiveAgent is a good choice for SMBs because you can scale the number of agents using the software according to your needs or the season. You can also add or subtract features like Chat as you feel necessary. LiveAgent provides detailed reports on each call that you can use to better train agents.

Pros & Cons

Pros

  • Integrations
  • On-demand recording

Cons

  • No call tagging
  • No scheduled recording

Summary

LiveAgent Logo
LiveAgent
  • Starting Price
    • Free Version Available
    • Ticket: $15/month/agent
    • Ticket+Chat: $29/month/agent
    • All-inclusive: $39/month/agent
  • Free Trial/Demo
    14-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • On-demand Recording
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Reports
RingCentral Logo
RingCentral Automatic Call Recording
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Scheduled recording

This is a good solution for companies that only want to record calls occasionally. All its platforms include on-demand recording. An individual merely needs to press *9 and that incoming or outgoing call is recorded. It's also possible to record calls to specific departments while not recording others.

Up to 100,000 calls can be saved per account, and all calls can be downloaded or played back for up to 90 days. To ensure callers have given their consent, an automatic greeting or announcement can be programmed to play before nomadic recording begins.

Pros & Cons

Pros

  • Reports
  • integrations

Cons

  • No call tagging
  • No archiving

Summary

RingCentral Logo
RingCentral Automatic Call Recording
  • Starting Price
    • Essentials Monthly: $29.99/month/user
    • Essentials Annually: $19.99/month/user
    • Standard Monthly: $34.99/month/user
    • Standard Annually: $24.99/month/user
    • Premium Monthly: $44.99/month/user
    • Premium Annually: $34.99/month/user
    • Ultimate Monthly: $59.99/mon
  • Free Trial/Demo
    15-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • On-demand Recording
    Yes
Features
  • Deployment: Mac, Windows, web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), phone during business hours, online
  • Scheduled recording
Talkdesk Logo
talkdesk
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Reports

A cloud-based help desk system, Talkdesk allows users to create a virtual call center without having to set up a brick-and-mortar one. It integrates with business software like customer databases or CRM. Since the software is cloud-based, you can make or take phone calls using your browser and VoIP phone or a landline.

Talkdesk is designed to help route a customer’s call to the agent most appropriate to deal with it. Information on new customers is automatically integrated into a customer database. If a call is missed, an email is sent to the appropriate individual with details about the call.

Pros & Cons

Pros

  • Archiving
  • Call tagging

Cons

  • No pricing information available on website

Summary

Talkdesk Logo
talkdesk
  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • On-demand Recording
    Yes
Features
  • Deployment: Web-based, cloud, SaaS, iPhone/iPad, Android
  • Customer service: 24/7 (live rep), online
  • Reports

How We Chose the Best Call Recording Apps

Phone calls, and the leads they generate, remain one of the best ways for companies to build a business. Good call recording software is essential whether you want to determine which of your webpages generate the most phone calls and leads or you’re looking for a call center software to help improve your company’s performance.

We looked at call recording software and selected the best five based on the following criteria:

Call Recording Features

It’s important to find software that allows you to record calls in a variety of ways. We recommend call recording software that includes features such as scheduled recording, on-demand recording, and event-triggered recording.

Integrations 

You want software that integrates with your in-house software. The best software has pre-built integrations for help desk systems and other tools that are often used together with call recording software.

Reports

Ads and marketing campaigns generate phone calls. Detailed reports help the user measure the performance of their press releases and determine ROI.