- 250 - 999 Employees
- Industry Focus: Information Technology, Business Services, Advertising & Marketing
- Key Clients: Google, Uber, Microsoft, University of Texas, Yamaha, US Bank and others
CIENCE Technologies is a comprehensive B2B lead generation company with sales specialization that utilizes fully trained researchers, sales development reps and sales operations specialists to improve a company’s sales results. It uses a multi-channel approach, including calling, emailing, social media and online and offline resources to boost a company’s brand familiarity and unique value. Key solutions include:
- Inbound SDR: Tasks include real-time chat client, human response to online forms, preliminary qualification and enrichment of data
- Outbound SDR: Dedicated teams enable companies to launch sequenced campaigns to targeted audiences with personalized emails and outbound phone calls.
- Sales Researchers: Gather demographic, firmographic, technographic and psychographic data on a company’s target audience using the latest AI and machine learning tools available.
- CRM Migration: Develop positioning, collaborating, onboarding, executing and tracking processes to implement a more efficient system of record.
- CIENCE provides a different kind of outsourced lead generation built around specialized staffing and its People-as-a-Service modeling. PaaS combines human intelligence and machine learning with expert training and industry experience to offer superior research, sales assistance and appointment setting.
What Customers Are Saying
CIENCE customers often remark on its ability to learn new products and finding effective ways to communicate with potential targets. One customer said, “Technologies developed messaging that accurately reflected the brand and delivered valuable insights to increase the efficacy of lead generation campaigns. The team’s timeliness and attentiveness streamlined the collaboration.”
Summary
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Starting Price
-
Number of Employees
250 - 999
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Service Lines
Voice Services, Direct Marketing, Digital Strategy
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Industry Focus
Information Technology, Business Services, Advertising & Marketing
Features
- 250 - 999 Employees
- Industry Focus: Information Technology, Business Services, Advertising & Marketing
- Key Clients: Google, Uber, Microsoft, University of Texas, Yamaha, US Bank and others
- 10,000+ Employees
- Industry Focus: Business Services, Consumer Products & Services, Financial Services
Conduent boasts 114 locations in 18 countries, utilizing 27,000 associates, including over 15,000 work-at-home associates, to provide 24/7 any-shore delivery in 20 languages. It takes both human and digital approaches to help clients reduce costs and drive revenue growth and provides a full range of customer contact services, including:
- Customer care
- Technical support
- Loyalty management
- Outbound sales
- Inbound sales
- Payment solutions
Conduent serves clients across sectors, including financial services, manufacturing, automotive, health and life sciences, aerospace and defense, retail, consumer goods, travel, hospitality, technology, telecom, transportation and the public sector. Key solutions include:
- Business operations solutions
- Commercial healthcare solutions
- Customer experience management
- Government solutions
- HR & learning solutions
- Legal, compliance and analytics
- Transportation solutions
Conduent provides tailored, industry-specific solutions to drive significant ROI for its clients. It helps clients enhance their overall customer experience by leveraging video chats, AI, machine language, IOT and predictive analytics to deliver a seamless omnichannel experience.
What Customers Are Saying
Customers speak highly of Conduent’s products and solutions and their staff’s willingness to collaborate. “They almost respond immediately whenever we are in need. As our work had to be completed in a short span of time, their timely help benefited us in many ways,” said one customer.
Summary
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Starting Price
-
Number of Employees
10,000+
-
Service Lines
HR Services, Voice Services, Non-Voice BPO/Back Office Services
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Industry Focus
Business Services, Consumer Products & Services, Financial Services
Features
- 10,000+ Employees
- Industry Focus: Business Services, Consumer Products & Services, Financial Services
- 1,000 - 9,999 Employees
- Industry Focus: Manufacturing, Gaming, Financial Services, Insurance, E-commerce, Advertising, Consulting, Medical, Non-Profits
Concentrix is a technology-enabled global business services company that specializes in customer engagement. Its staff of 130,000 represents leading brands from its locations in the U.S., Canada, Latin America, Europe and Asia and delivers its Work At Home services in 33 major languages to fulfill its clients’ call center needs.
Concentrix’s Work At Home services help clients quickly react to unplanned events, support volume surges and meet seasonal demands. Its teams align with each client’s brand and deliver results through exceptional customer experiences, including:
- Customer care
- Technical support
- Back office support
Working with clients across multiple industries, it provides a virtual end-to-end, permanent work at home agent model with a secure, privacy-focused environment that includes:
- 100% encrypted voice delivery using VoIP
- Secured virtual private network
- Virtual desktop security that prevents copying, transferring, saving or printing customer data
What Customers Are Saying
“Concentrix Corporation is a valuable technology partner. The team strives to learn the business and ask intuitive, thoughtful questions about long-term goals,” one customer said. Customers also commend its staff’s willingness to provide ongoing support.
Summary
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Starting Price
-
Number of Employees
1,000 - 9,999
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Service Lines
CRM Consulting and SI, Application Management & Support, Enterprise App Modernization
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Industry Focus
Manufacturing, Gaming, Financial Services, Insurance, E-commerce, Advertising, Consulting, Medical, and Non-profit
Features
- 1,000 - 9,999 Employees
- Industry Focus: Manufacturing, Gaming, Financial Services, Insurance, E-commerce, Advertising, Consulting, Medical, Non-Profits
- 250 - 999 Employees
- Industry Focus: Retail, Product Support, Hospitality, Healthcare, Finance, Professional Services
Five Star is a full-service contact center outsourcing company with over 35 years of experience. They provide their clients with 24/7 services using dedicated and shared associate models that deliver customer support via voice, live chat, email and other mediums as needed. Their ownership team consists of their CMO, COO and CCO, making them very easy to do business with. Key solutions include:
- Inbound: Order management, reservations, scheduling, tech support, held desk, up-selling, cross-selling, customer loyalty programs, consumer information, literature requests, referral services and warranty and service.
- Outbound: Lead generation and qualification, prospect identification, payment reminders, crisis management, product awareness, product service and sales, quality assurance, membership renewal, surveys and polls, market research, email follow-up, direct mail and customer retention programs.
- Chat and email: Real time customer support, customer care, query responses, IT services and technical support, price quotes, order fulfillment and pre-sale and post-sale customer service.
It also provides interactive voice response, call center software, call center consulting and free customized quotes.
What Customers Are Saying
“We were looking for a company who would grow with us and provide the same level of customer service to our customers that our reps provide. Five Star has not disappointed us,” said one customer. Many Five Star customers specifically chose them because call center management is all they do.
Summary
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Starting Price
-
Number of Employees
250 - 999
-
Service Lines
Voice Services, Non-Voice BPO/Back Office Services, HR Services
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Industry Focus
Retail, Product Support, Hospitality, Healthcare, Finance, Professional Services
Features
- 250 - 999 Employees
- Industry Focus: Retail, Product Support, Hospitality, Healthcare, Finance, Professional Services
- 250 - 999 Employees
- Industry Focus: Financial Services, Government, Insurance, & Consumer Products
- Major clients in both the corporate and public sector
GCS Agents offers scalable U.S. based and near-shore contact center solutions with a hub-and-spoke model to cost effectively manage front line, after-hours, overflow, and seasonal programs. Their agents become experts on the businesses they serve and provide 24/7 omnichannel support solutions in all channels. They deliver a satisfying Customer Experience with a consistent, quality message designed to build brand awareness and repeat business.
GCS’ clients can take advantage of live agent, chat, email, text, IVR, social media, video, web, and direct mail communication with their customers. Their robust Amazon Connect system provides flexibility, AI and BI insight that grows client business. By tailoring contact center and back office solutions, they can easily meet client business’ needs and budget goals. Key solutions include:
- Customer Support, Sales and Service
- Order and Payment Processing
- Overflow and Hotline Staffing
- Municipal and Agency Support (211, 311, ADA)
- Reservations and Bookings
- Tele-Med and Health Care Appointments and Enrollment
- Contact Tracing
- Insurance Service and Sales
- Financial Product Support
- Tech Support
- Rapid On-Boarding
- Remote Training
- At Home Agents: Immediate Start
- QA and Reporting Disaster Response
With over 20 years of experience, GCS Agents delivers fast startup with high capacity 24/7 coverage with both dedicated and shared agent models. All programs supported with robust disaster recovery, security, and QA. They also offer flexible pricing and a continuous improvement process.
What Customers Are Saying
Customers often brag about GCS Agents’ high level of communication and ability to tailor and implement custom solutions. One customer said, “They were fanatical with their communication,” and another said, “They put together exactly what we needed. They amazed us by implementing small changes that make a big difference in our program.”
Summary
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Starting Price
-
Number of Employees
250 - 999
-
Service Lines
Voice Services, Business Consulting, Non-Voice BPO/Back Office Services
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Industry Focus
Financial Services, Government, Consumer Products & Services
Features
- 250 - 999 Employees
- Industry Focus: Financial Services, Government, Insurance, & Consumer Products
- Major clients in both the corporate and public sector
- 1,000 - 9,999 Employees
- Industry Focus: Consumer Products & Services, Education, Financial Services
- Key Clients: National Geographic, MoMA, CB2, Toyota, Burlington and others
Global Response provides a full range of outsourced contact center services that goes beyond traditional call center services to interact with its clients’ customers via any channel. Based in the U.S., it offers dedicated customer service, inbound and outbound sales, live chat, social media monitoring, email response, IVR solutions and analytics. Key omnichannel contact center services include:
- Complete Customer Care
- Help Desk
- Order Management
- Order Status
- Cross-sell and Upsell
- Lead Generation
- Lead Qualifying
- Tech Support
- New Product/Service Announcements
- Surveys
- Dealer Locator
- Customer Account Inquiries
- Credit Card Validation
- Network Queuing
- Call Routing
- Call Recording
- Business Process Outsourcing
Global Response serves the automotive, technology, education, health care, luxury and retail industries and customizes workflows to support each client’s business. It’s certified compliant with PCI DSS Level 1 and System and Organization Controls 2 Type 2 and works with over 100 technology partners to effectively integrate with its clients’ platforms.
What Customers Are Saying
Global Response’s customers often comment that its infrastructure, responsiveness and innovative ideas are some of the company’s greatest strengths. “They act as a strategic partner that is crucial to our business success,” said one customer and another said, “They save us a substantial amount of employee hours.”
Summary
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Starting Price
-
Number of Employees
1,000 - 9,999
-
Service Lines
Voice Services, Non-Voice BPO/Back Office Services
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Industry Focus
Consumer Products & Services, Education, Financial Services
Features
- 1,000 - 9,999 Employees
- Industry Focus: Consumer Products & Services, Education, Financial Services
- Key Clients: National Geographic, MoMA, CB2, Toyota, Burlington and others
- 250 - 999 Employees
- Industry Focus: Information Technology
- Key Clients: Zendesk, Google, Cisco, Universal Studios, Kissmetrics, Sport Logiq and others
Helpware builds customized teams to help its clients provide customer service via multiple channels, including voice, chat, video chat, email, social media, text, instant messaging and in-app support. It works with startups and established companies from its eight worldwide offices located in the U.S., Philippines, Ukraine and Mexico. Key elements of its voice and non-voice customer service include:
- Multilingual Support: Provided in over 20 languages to support customers around the globe
- Technical Support: Provided by dedicated agents with various tech backgrounds and trained to handle the most technical issues
- Customer Success: Provided by dedicated managers who improve NPS, fight churn rates, upsell and maintain healthy relationships
Helpware’s customer service solutions also extend to back office support. Key services include managing all aspects of order processing, including returns, and handling all tasks required to set up accounts for new customers. It also provides content moderation, data entry, research and annotation.
What Customers Are Saying
Customers recommend Helpware for its forward-thinking approaches, attentiveness and continual communication. “Since engaging Helpware, customer satisfaction scores have continued to increase month-on-month. The team meets on a biweekly basis to discuss any potential issues, and they maintain a constant connection through Slack,” one customer praised.
Summary
Features
- 250 - 999 Employees
- Industry Focus: Information Technology
- Key Clients: Zendesk, Google, Cisco, Universal Studios, Kissmetrics, Sport Logiq and others
- 50 - 249 Employees
- Industry Focus: Financial Services, Commerce, Health Care & Medical
- Key Clients: TATA | Sky, Goodyear Footwear, Cricket All-Starts, Amazon, +LIFEGUARD and others
Octopus Tech Solutions is a call center outsourcing firm with clients across sectors, including the telecom, shipping, logistics, fintech, e-commerce and DTH and cable sectors. It provides a wide range of solutions, including:
- Inbound Call Center Services: Customer service, help desk, inbound sales, cross-selling, upselling, lead nurturing, order processing, product support, claim processing, customer issue resolution and customer survey
- Outbound Call Center Services: Lead generation, sales, customer retention, appointment scheduling and customer survey
- Telemarketing Services: Inbound, outbound, B2B and B2C telemarketing and customer retention
- Non-Voice Support Services: Chat and email support and virtual assistant
- Technical Support Services: IT help desk and computer and peripherals, operating systems, portable devices and email tech support
- Non-Banking Financial Company Call Center Support: Debt collection, customer support, back-end support, customer acquisition and onboarding services
What Customers Are Saying
“Octopus Tech Solutions met every requirement and delivered results by each deadline. Their transparent and collaborative approach made for a seamless partnership. Customers can expect frequent communication and efficiency from their team,” said one customer. Other customers also praised its precise communication, timeliness, reliability and effectiveness in producing positive results.
Summary
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Starting Price
-
Number of Employees
50 - 249
-
Service Lines
Voice Services, Non-Voice BPO/Back Office Services
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Industry Focus
Financial Service, Commerce, Health Care & Medical
Features
- 50 - 249 Employees
- Industry Focus: Financial Services, Commerce, Health Care & Medical
- Key Clients: TATA | Sky, Goodyear Footwear, Cricket All-Starts, Amazon, +LIFEGUARD and others
Quality Contact Solutions
- 10-49 Employees
- Industry Focus: Business Services, Automotive and Other Industries
- Key Clients: Allstate, Black Hills Energy, The Economist, Sandals, Farmers Insurance, CBS Radio and others
Quality Contact Solutions is a PCI Certified Level 1 Call Center that provides inbound call center services and outbound marketing solutions for B2C and B2B customer contacts. It offers shared and dedicated inbound call center options. Key services include:
- Customer Service
- Customer Support
- Tier 1 Technical Support
- Tier 1 Help Desk
- Order Processing
- Inbound/Outbound Sales
- Inbound/Outbound Telemarketing Services
- Existing Customer Cross-Sell
- Lead Generation
- Lead Qualification
- Appointment Setting
- Contact Management
- Inquiry Management
- Account Maintenance
- Dealer Locator
- B2B and B2C Outbound Marketing
- Consulting and Telemarketing QA
Quality Contact Solutions understands key metrics and can assist clients with accurately forecasting incoming call, email, chat and text volumes. It supports a diverse array of industries, including agriculture, automotive, commercial banking, commercial roofing, energy/utilities, financial services, health care, insurance, media and entertainment, pharmaceuticals, professional member associations, publishing and telecom.
What Customers Are Saying
Many Quality Contact Solutions customers praise their results, including improved customer service departments and increased revenues. One customer said, “Quality Contact Solutions has been amazing with generating new business for us, establishing a better relationship with our customers and saving us time and money by doing the work for us.”
Summary
Quality Contact Solutions
Features
- 10-49 Employees
- Industry Focus: Business Services, Automotive and Other Industries
- Key Clients: Allstate, Black Hills Energy, The Economist, Sandals, Farmers Insurance, CBS Radio and others
- 10,000+ Employees
- Industry Focus: Communications, Financial Services, Healthcare, Retail, Small & Medium Businesses, Technology, Travel, Insurance
Sykes operates 72 physical locations in over 23 countries across the globe, plus an ever-expanding at-home agent workforce that currently comprises over 20,000 home-based locations across six countries, including 40 U.S. states. It delivers support services over 40 languages via multiple channels, including voice, live chat, email, social media and self-service content.
- General and Complex Customer Support
- Customer Acquisition and Retention
- Intelligent CX Innovations and Analytics
- Health Care Benefit Enrollment and Inquiries
- Credit Application Processing
- Account and Card Activations
- Order Processing
- Payment Processing
- Returns and Exchanges
- Warranty and Rebate Processing
- Device Upgrades
- Tier 1 and Escalated Tech Support
- Technology Activations and Upgrades
- Bookings and Reservations
- Roadside Assistance and Emergency Services
- Billing Inquiries
- Field Services Dispatch
- Store Locator
SYKESHome is built on a secure HIPAA-compliant and PCI-certified platform, making it ideal for all industries, including health care, financial services, retail, technology, travel, hospitality, education, business data analysis and telecommunications.
What Customers Are Saying
Customers often praise Sykes for their professionalism, willingness to collaborate, excellent customer service. One client, a tech operations lead, said, “SYKES has outstanding leadership and values our customers as though they were their own.”
Summary
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Starting Price
-
Number of Employees
10,000+
-
Service Lines
Voice Services, Non-Voice BPO/Back Office Services, Social Media Marketing
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Industry Focus
Communications, Financial Services, Healthcare, Retail, Small & Medium Businesses, Technology, Travel, Insurance
Features
- 10,000+ Employees
- Industry Focus: Communications, Financial Services, Healthcare, Retail, Small & Medium Businesses, Technology, Travel, Insurance
- 250 - 999 Employees
- Industry Focus: Healthcare, Insurance, Financial Services, Other Industries
- Key Clients: RING2media, WAY-FM, Vinomis, Resourcesolutions, TaxAudit.com and others
TeleDirect works with companies of all sizes from Fortune 500s to startups and offers 24/7 multi-channel solutions, including voice, text, chat, email and social media. Clients may choose shared or dedicated agents with support offered in English, Spanish and other languages depending on a client’s clientele. Key services include:
- Inbound Call Center Services: Customer service, Tier 1 tech support, overflow and after-hours support, lead qualification, order processing, direct response and media support, reservations and help desk.
- Outbound Call Center Services: Dedicated agents, lead generation, market research, telesales, upsells, customer retention, appointment setting, seminar and event registrations, scheduled callbacks and lead follow-up, and surveys, polls and feedback.
- Complete Cloud Contact Center Capability
- Hosted Call Center Software
- Virtual Call Center Software
- Inbound Call Center Software: Scripts and Analytics
- Cloud Call Center Assistance and Turnkey Consulting
- Optional Add-On Services: Call recordings, text notification, patch time and interactive voice response.
What Customers Are Saying
Customers appreciate that TeleDirect offers multiple service options and, and the second-to-second billing feature helps keep costs in check.
Summary
Features
- 250 - 999 Employees
- Industry Focus: Healthcare, Insurance, Financial Services, Other Industries
- Key Clients: RING2media, WAY-FM, Vinomis, Resourcesolutions, TaxAudit.com and others
- 10,000+ Employees
- Industry Focus: Not Provided
TeleTech is a global customer experience company that designs, builds and operates omnichannel customer experiences for brands around the world. It has 50,000 employees operating on six continents with over 3.5 million customer interactions daily. Key services include:
- CX Strategy & Digital Consulting: Customer experience journey mapping, contact center consulting, omnichannel strategy and value mapping and ROI
- CX Analytics: Voice of the Customer, growth analytics, speech analytics and customer insights platform
- Engagement Services: Customer care, contact center outsourcing, contact center associate training, speech analytics, CX for startups
- Automation and AI: Robotic process automation, knowledge management, customer assist, associate assist, AI simulated training, AI analytics and insights and omnichannel technology
- Omnichannel Orchestration: Contact center software, journey orchestration, cloud migration services, messaging and CRM development
- Back Office Support: Back office experience across all industries, transaction processing, benefits administration, trust and safety, reconciliation, content management
- Fraud Prevention and Detection: Safe harbor and community watch
What Customers Are Saying
TeleTech customers enjoy the large staff which ensures all clients have a point of contact who is easy to reafh, and the multiple omnichannel services is another major perk.
Summary
-
Starting Price
-
Number of Employees
10,000+
-
Service Lines
Voice Services
-
Industry Focus
-
Features
- 10,000+ Employees
- Industry Focus: Not Provided
- 250 - 999 Employees
- Industry Focus: Information Technology, Business Services, Telecommunications
- Key Clients: ATT, RingCentral, Wireless Watchdogs, MSP's, IT companies and others
Unity Communications is a U.S. based BPO headquartered in Gilbert, Arizona, with centers throughout the nation, as well as in the Philippines, Dominican Republic and Costa Rica. It specializes in companies in the U.S., United Kingdom, Canada, Europe and Australia that are looking for small teams to augment their staff. It works with startups, small to midsize businesses and medium businesses. Key call center services it provides includes:
- Live Operator Inbound and Outbound Customer Service
- Live 24/7 Answering Service with Transfer Options
- Order Taking and Upselling
- Appointment Setting
- Lead Generation and Qualification
- Telemarketing
- Healthcare Billing and Insurance Verification
Unity Communications also offers e-commerce call center services that include customer service, inbound and outbound sales and order taking, after-sales support, technical support, help desk services and multi-channel support.
What Customers Are Saying
“The team is quick to learn and diligent to execute newly assigned tasks. Customers can expect an organized and thorough vendor that’s flexible in taking on crucial business responsibilities,” said one of Unity Communications customers. Customers also comment on organization, diligence, professionalism and positive results.
Summary
-
Starting Price
-
Number of Employees
250 - 999
-
Service Lines
Voice Services, Non-Voice BPO/Back Office Services, IT Staff Augmentation
-
Industry Focus
Information Technology, Business Services, Telecommunications
Features
- 250 - 999 Employees
- Industry Focus: Information Technology, Business Services, Telecommunications
- Key Clients: ATT, RingCentral, Wireless Watchdogs, MSP's, IT companies and others
- 50 - 249 Employees
- Industry Focus: Financial Services, Health Care & Medical, Information Technology
- Key Clients: Adobe, McDonalds, Rolls Royce, FEMA, Dunkin Donuts, Comedy Central, and others
VoiceNation is a live phone answering and live chat provider that delivers 24/7/365 and after-hours services without a contract required and offers a free trial. It employs 100% U.S.-based agents and provides inbound answering services with custom scripting and bilingual operators available. Key features and services include:
- Call Patching: Forward calls to business owner or designated employee(s)
- Emergency Dispatching: Immediately forwards urgent calls
- Order Processing: Take orders via phone or online
- Appointment Setting: Book appointments with linked calendars
- Call Screening: Cut call clutter during business hours by eliminating robocalls and solicitations
- Live Chat: Increase sales inquiries with popular channel options
- Reports & Analytics: Identify target audience and see call lengths, types, locations and volume
- Online Dashboard: Monitor minutes used in real time, make script changes and more
- Mobile App: View calls, messages, leads, reports and analytics, and return calls through the app using a VoiceNation number to keep personal numbers private
What Customers Are Saying
VoiceNation customers commend its reliable services, competitive pricing and professionalism. One customer said its “level of attentiveness, organization, and professionalism set Voice Nation apart from similar companies,” and another customer said it “offers an incredibly competitive price and provides nearly perfect service.”
Summary
Features
- 50 - 249 Employees
- Industry Focus: Financial Services, Health Care & Medical, Information Technology
- Key Clients: Adobe, McDonalds, Rolls Royce, FEMA, Dunkin Donuts, Comedy Central, and others
- 250 - 999 Employees
- Industry Focus: Financial Services, Business Services, Consumer Products & Services
XACT specializes in custom designed solutions for companies that don’t fit into a cookie cutter mold with multiple pricing plans available. It has physical contact centers in Orlando, Florida, and Bangor, Maine, and at-home agents throughout the U.S. who deliver secure transactions through its [email protected] program. Its contact centers are PCI and HIPAA compliant with dedicated, shared and hybrid agent solutions available. It delivers a wide range of contact center services to businesses of all sizes in any industry utilizing multiple channels, including phone, chat, email and SMS. Key services include
- Customer Support Services
- Multi-Channel Customer Help Desk
- Chat and Web Support
- Outbound Market Survey/Response
- Service and Support Dispatch
- Live Agent Telephone Answering Services
- Call Routing and Transferring
- Appointment Setting
XACT tailors services based on seasonality. It filters calls so clients can focus on core business functions and escalates calls based on predetermined criteria.
What Customers Are Saying
Customers praise XACT’s flexibility, responsiveness and creativity. One customer said, “The XACT team is organized and creative, developing a database for different issues and staying flexible when workloads changed.” Another said, “The quality of their work, along with their competitive pricing, sets them apart.”
Summary
Features
- 250 - 999 Employees
- Industry Focus: Financial Services, Business Services, Consumer Products & Services
