The Best Call Center Services of 2022

.quick-wrap-container .quick-list-wrap .product-table .prod-list-wrap .prod-row { border-top-color: #6559c4; }.attr-accordian-block span { background-position: -108px -4px; }.prod-expended-view { display: block; }.loading { opacity: 0.4; pointer-events: none; }

Our Top Picks

Clear All Filters

Quick List

CIENCE Technologies

250 - 999 Employees
Industry Focus: Information Technology, Business Services, Advertising & Marketing
Key Clients: Google, Uber, Microsoft, University of Texas, Yamaha, US Bank and others

CIENCE Technologies is a comprehensive B2B lead generation company with sales specialization that utilizes fully trained researchers, sales development reps and sales operations specialists to improve a company’s sales results. It uses a multi-channel approach, including calling, emailing, social media and online and offline resources to boost a company’s brand familiarity and unique value. Key solutions include:

Inbound SDR: Tasks include real-time chat client, human response to online forms, preliminary qualification and enrichment of data

Outbound SDR: Dedicated teams enable companies to launch sequenced campaigns to targeted audiences with personalized emails and outbound phone calls.

Sales Researchers: Gather demographic, firmographic, technographic and psychographic data on a company’s target audience using the latest AI and machine learning tools available.

CRM Migration: Develop positioning, collaborating, onboarding, executing and tracking processes to implement a more efficient system of record.

CIENCE provides a different kind of outsourced lead generation built around specialized staffing and its People-as-a-Service modeling. PaaS combines human intelligence and machine learning with expert training and industry experience to offer superior research, sales assistance and appointment setting.

What Customers Are Saying

CIENCE customers often remark on its ability to learn new products and finding effective ways to communicate with potential targets. One customer said, “Technologies developed messaging that accurately reflected the brand and delivered valuable insights to increase the efficacy of lead generation campaigns. The team’s timeliness and attentiveness streamlined the collaboration.”

Summary

CIENCE Technologies

Starting Price
- Less than $25 / hr
Number of Employees
250 - 999
Service Lines
Voice Services, Direct Marketing, Digital Strategy
Industry Focus
Information Technology, Business Services, Advertising & Marketing

Features

250 - 999 Employees
Industry Focus: Information Technology, Business Services, Advertising & Marketing
Key Clients: Google, Uber, Microsoft, University of Texas, Yamaha, US Bank and others

Conduent

10,000+ Employees
Industry Focus: Business Services, Consumer Products & Services, Financial Services

Conduent boasts 114 locations in 18 countries, utilizing 27,000 associates, including over 15,000 work-at-home associates, to provide 24/7 any-shore delivery in 20 languages. It takes both human and digital approaches to help clients reduce costs and drive revenue growth and provides a full range of customer contact services, including:

Customer care

Technical support

Loyalty management

Outbound sales

Inbound sales

Payment solutions

Conduent serves clients across sectors, including financial services, manufacturing, automotive, health and life sciences, aerospace and defense, retail, consumer goods, travel, hospitality, technology, telecom, transportation and the public sector. Key solutions include:

Business operations solutions

Commercial healthcare solutions

Customer experience management

Government solutions

HR & learning solutions

Legal, compliance and analytics

Transportation solutions

Conduent provides tailored, industry-specific solutions to drive significant ROI for its clients. It helps clients enhance their overall customer experience by leveraging video chats, AI, machine language, IOT and predictive analytics to deliver a seamless omnichannel experience.

What Customers Are Saying

Customers speak highly of Conduent’s products and solutions and their staff’s willingness to collaborate. “They almost respond immediately whenever we are in need. As our work had to be completed in a short span of time, their timely help benefited us in many ways,” said one customer.

Summary

Conduent

Starting Price
- Less than $25 / hr
Number of Employees
10,000+
Service Lines
HR Services, Voice Services, Non-Voice BPO/Back Office Services
Industry Focus
Business Services, Consumer Products & Services, Financial Services

Features

10,000+ Employees
Industry Focus: Business Services, Consumer Products & Services, Financial Services

Convergys

1,000 - 9,999 Employees
Industry Focus: Manufacturing, Gaming, Financial Services, Insurance, E-commerce, Advertising, Consulting, Medical, Non-Profits

Concentrix is a technology-enabled global business services company that specializes in customer engagement. Its staff of 130,000 represents leading brands from its locations in the U.S., Canada, Latin America, Europe and Asia and delivers its Work At Home services in 33 major languages to fulfill its clients’ call center needs. Concentrix’s Work At Home services help clients quickly react to unplanned events, support volume surges and meet seasonal demands. Its teams align with each client’s brand and deliver results through exceptional customer experiences, including:

Customer care

Technical support

Back office support

Working with clients across multiple industries, it provides a virtual end-to-end, permanent work at home agent model with a secure, privacy-focused environment that includes:

100% encrypted voice delivery using VoIP

Secured virtual private network

Virtual desktop security that prevents copying, transferring, saving or printing customer data

What Customers Are Saying

“Concentrix Corporation is a valuable technology partner. The team strives to learn the business and ask intuitive, thoughtful questions about long-term goals,” one customer said. Customers also commend its staff’s willingness to provide ongoing support.

Summary

Convergys

Starting Price
- $50 - $99 / hr
Number of Employees
1,000 - 9,999
Service Lines
CRM Consulting and SI, Application Management & Support, Enterprise App Modernization
Industry Focus
Manufacturing, Gaming, Financial Services, Insurance, E-commerce, Advertising, Consulting, Medical, and Non-profit

Features

1,000 - 9,999 Employees
Industry Focus: Manufacturing, Gaming, Financial Services, Insurance, E-commerce, Advertising, Consulting, Medical, Non-Profits

Five Star Call Center

250 - 999 Employees
Industry Focus: Retail, Product Support, Hospitality, Healthcare, Finance, Professional Services

Five Star is a full-service contact center outsourcing company with over 35 years of experience. They provide their clients with 24/7 services using dedicated and shared associate models that deliver customer support via voice, live chat, email and other mediums as needed. Their ownership team consists of their CMO, COO and CCO, making them very easy to do business with. Key solutions include:

Inbound: Order management, reservations, scheduling, tech support, held desk, up-selling, cross-selling, customer loyalty programs, consumer information, literature requests, referral services and warranty and service.

Outbound: Lead generation and qualification, prospect identification, payment reminders, crisis management, product awareness, product service and sales, quality assurance, membership renewal, surveys and polls, market research, email follow-up, direct mail and customer retention programs.

Chat and email: Real time customer support, customer care, query responses, IT services and technical support, price quotes, order fulfillment and pre-sale and post-sale customer service.

It also provides interactive voice response, call center software, call center consulting and free customized quotes.

What Customers Are Saying

“We were looking for a company who would grow with us and provide the same level of customer service to our customers that our reps provide. Five Star has not disappointed us,” said one customer. Many Five Star customers specifically chose them because call center management is all they do.

Summary

Five Star Call Center

Starting Price
- $25 - $49 / hr
Number of Employees
250 - 999
Service Lines
Voice Services, Non-Voice BPO/Back Office Services, HR Services
Industry Focus
Retail, Product Support, Hospitality, Healthcare, Finance, Professional Services

Features

250 - 999 Employees
Industry Focus: Retail, Product Support, Hospitality, Healthcare, Finance, Professional Services

GCS Agents

250 - 999 Employees
Industry Focus: Financial Services, Government, Insurance, & Consumer Products
Major clients in both the corporate and public sector

GCS Agents offers scalable U.S. based and near-shore contact center solutions with a hub-and-spoke model to cost effectively manage front line, after-hours, overflow, and seasonal programs. Their agents become experts on the businesses they serve and provide 24/7 omnichannel support solutions in all channels. They deliver a satisfying Customer Experience with a consistent, quality message designed to build brand awareness and repeat business. GCS’ clients can take advantage of live agent, chat, email, text, IVR, social media, video, web, and direct mail communication with their customers. Their robust Amazon Connect system provides flexibility, AI and BI insight that grows client business. By tailoring contact center and back office solutions, they can easily meet client business’ needs and budget goals. Key solutions include:

Customer Support, Sales and Service

Order and Payment Processing

Overflow and Hotline Staffing

Municipal and Agency Support (211, 311, ADA)

Reservations and Bookings

Tele-Med and Health Care Appointments and Enrollment

Contact Tracing

Insurance Service and Sales

Financial Product Support

Tech Support

Rapid On-Boarding

Remote Training

At Home Agents: Immediate Start

QA and Reporting Disaster Response

With over 20 years of experience, GCS Agents delivers fast startup with high capacity 24/7 coverage with both dedicated and shared agent models. All programs supported with robust disaster recovery, security, and QA. They also offer flexible pricing and a continuous improvement process.

What Customers Are Saying

Customers often brag about GCS Agents’ high level of communication and ability to tailor and implement custom solutions. One customer said, “They were fanatical with their communication,” and another said, “They put together exactly what we needed. They amazed us by implementing small changes that make a big difference in our program.”

Summary

GCS Agents

Starting Price
- $25 - $49 / hr
Number of Employees
250 - 999
Service Lines
Voice Services, Business Consulting, Non-Voice BPO/Back Office Services
Industry Focus
Financial Services, Government, Consumer Products & Services

Features

250 - 999 Employees
Industry Focus: Financial Services, Government, Insurance, & Consumer Products
Major clients in both the corporate and public sector

Global Response

1,000 - 9,999 Employees
Industry Focus: Consumer Products & Services, Education, Financial Services
Key Clients: National Geographic, MoMA, CB2, Toyota, Burlington and others

Global Response provides a full range of outsourced contact center services that goes beyond traditional call center services to interact with its clients’ customers via any channel. Based in the U.S., it offers dedicated customer service, inbound and outbound sales, live chat, social media monitoring, email response, IVR solutions and analytics. Key omnichannel contact center services include:

Complete Customer Care

Help Desk

Order Management

Order Status

Cross-sell and Upsell

Lead Generation

Lead Qualifying

Tech Support

New Product/Service Announcements

Surveys

Dealer Locator

Customer Account Inquiries

Credit Card Validation

Network Queuing

Call Routing

Call Recording

Business Process Outsourcing

Global Response serves the automotive, technology, education, health care, luxury and retail industries and customizes workflows to support each client’s business. It’s certified compliant with PCI DSS Level 1 and System and Organization Controls 2 Type 2 and works with over 100 technology partners to effectively integrate with its clients’ platforms.

What Customers Are Saying

Global Response’s customers often comment that its infrastructure, responsiveness and innovative ideas are some of the company’s greatest strengths. “They act as a strategic partner that is crucial to our business success,” said one customer and another said, “They save us a substantial amount of employee hours.”

Summary

Global Response

Starting Price
- Contact for quote
Number of Employees
1,000 - 9,999
Service Lines
Voice Services, Non-Voice BPO/Back Office Services
Industry Focus
Consumer Products & Services, Education, Financial Services

Features

1,000 - 9,999 Employees
Industry Focus: Consumer Products & Services, Education, Financial Services
Key Clients: National Geographic, MoMA, CB2, Toyota, Burlington and others

Helpware

250 - 999 Employees
Industry Focus: Information Technology
Key Clients: Zendesk, Google, Cisco, Universal Studios, Kissmetrics, Sport Logiq and others

Helpware builds customized teams to help its clients provide customer service via multiple channels, including voice, chat, video chat, email, social media, text, instant messaging and in-app support. It works with startups and established companies from its eight worldwide offices located in the U.S., Philippines, Ukraine and Mexico. Key elements of its voice and non-voice customer service include:

Multilingual Support: Provided in over 20 languages to support customers around the globe

Technical Support: Provided by dedicated agents with various tech backgrounds and trained to handle the most technical issues

Customer Success: Provided by dedicated managers who improve NPS, fight churn rates, upsell and maintain healthy relationships

Helpware’s customer service solutions also extend to back office support. Key services include managing all aspects of order processing, including returns, and handling all tasks required to set up accounts for new customers. It also provides content moderation, data entry, research and annotation.

What Customers Are Saying

Customers recommend Helpware for its forward-thinking approaches, attentiveness and continual communication. “Since engaging Helpware, customer satisfaction scores have continued to increase month-on-month. The team meets on a biweekly basis to discuss any potential issues, and they maintain a constant connection through Slack,” one customer praised.

Summary

Helpware

Starting Price
- Less than $25 / hr
Number of Employees
250 - 999
Service Lines
Voice Services, Non-Voice BPO/Back Office Services
Industry Focus
Information Technology

Features

250 - 999 Employees
Industry Focus: Information Technology
Key Clients: Zendesk, Google, Cisco, Universal Studios, Kissmetrics, Sport Logiq and others

MAP Communications

250 - 999 Employees
Industry Focus: All

MAP Communications is an employee-owned call center company that provides telephone answering services and live receptionist solutions for businesses large and small in many different industries across North America. MAP has been dedicated to call center excellence since 1990 and operates on proprietary call handling technology so that they can create customized phone answering service plans for each client.

Their virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, their success is directly related to the success of their clients, which is why they are 100% committed to the customer service experience.

What Customers Are Saying

The service of MAP Communications has met the expectations of their clients. One of them wrote, “MAP Communications is locally based, and I had heard excellent comments through word of mouth. The increased call volume and lack of customer support reputation search for provider. We have their live virtual receptionist option. The service has been well above average, customer support has been helpful and efficient.”

Summary

MAP Communications

Starting Price
- Standard: $43/month
- Business: $164/month
- Executive: $274/month
Number of Employees
250-999
Service Lines
Answering Sevices
Call Center Services
Virtual Receptionist Services
Industry Focus
All

Features

250 - 999 Employees
Industry Focus: All

Octopus Tech Solutions

50 - 249 Employees
Industry Focus: Financial Services, Commerce, Health Care & Medical
Key Clients: TATA | Sky, Goodyear Footwear, Cricket All-Starts, Amazon, +LIFEGUARD and others

Octopus Tech Solutions is a call center outsourcing firm with clients across sectors, including the telecom, shipping, logistics, fintech, e-commerce and DTH and cable sectors. It provides a wide range of solutions, including:

Inbound Call Center Services: Customer service, help desk, inbound sales, cross-selling, upselling, lead nurturing, order processing, product support, claim processing, customer issue resolution and customer survey

Outbound Call Center Services: Lead generation, sales, customer retention, appointment scheduling and customer survey

Telemarketing Services: Inbound, outbound, B2B and B2C telemarketing and customer retention

Non-Voice Support Services: Chat and email support and virtual assistant

Technical Support Services: IT help desk and computer and peripherals, operating systems, portable devices and email tech support

Non-Banking Financial Company Call Center Support: Debt collection, customer support, back-end support, customer acquisition and onboarding services

What Customers Are Saying

“Octopus Tech Solutions met every requirement and delivered results by each deadline. Their transparent and collaborative approach made for a seamless partnership. Customers can expect frequent communication and efficiency from their team,” said one customer. Other customers also praised its precise communication, timeliness, reliability and effectiveness in producing positive results.

Summary

Octopus Tech Solutions

Starting Price
- Less than $25 / hr
Number of Employees
50 - 249
Service Lines
Voice Services, Non-Voice BPO/Back Office Services
Industry Focus
Financial Service, Commerce, Health Care & Medical

Features

50 - 249 Employees
Industry Focus: Financial Services, Commerce, Health Care & Medical
Key Clients: TATA | Sky, Goodyear Footwear, Cricket All-Starts, Amazon, +LIFEGUARD and others

Quality Contact Solutions

10-49 Employees
Industry Focus: Business Services, Automotive and Other Industries
Key Clients: Allstate, Black Hills Energy, The Economist, Sandals, Farmers Insurance, CBS Radio and others

Quality Contact Solutions is a PCI Certified Level 1 Call Center that provides inbound call center services and outbound marketing solutions for B2C and B2B customer contacts. It offers shared and dedicated inbound call center options. Key services include:

Customer Service

Customer Support

Tier 1 Technical Support

Tier 1 Help Desk

Order Processing

Inbound/Outbound Sales

Inbound/Outbound Telemarketing Services

Existing Customer Cross-Sell

Lead Generation

Lead Qualification

Appointment Setting

Contact Management

Inquiry Management

Account Maintenance

Dealer Locator

B2B and B2C Outbound Marketing

Consulting and Telemarketing QA

Quality Contact Solutions understands key metrics and can assist clients with accurately forecasting incoming call, email, chat and text volumes. It supports a diverse array of industries, including agriculture, automotive, commercial banking, commercial roofing, energy/utilities, financial services, health care, insurance, media and entertainment, pharmaceuticals, professional member associations, publishing and telecom.

What Customers Are Saying

Many Quality Contact Solutions customers praise their results, including improved customer service departments and increased revenues. One customer said, “Quality Contact Solutions has been amazing with generating new business for us, establishing a better relationship with our customers and saving us time and money by doing the work for us.”

Summary

Quality Contact Solutions

Starting Price
- $25 - $49 / hr
Number of Employees
10-49
Service Lines
Voice Services
Industry Focus
Business Services, Automotive, Other

Features

10-49 Employees
Industry Focus: Business Services, Automotive and Other Industries
Key Clients: Allstate, Black Hills Energy, The Economist, Sandals, Farmers Insurance, CBS Radio and others

Revenue.io

What Customers Are Saying

Summary

Revenue.io

Starting Price
Number of Employees
Service Lines
Industry Focus

Features

Sykes

10,000+ Employees
Industry Focus: Communications, Financial Services, Healthcare, Retail, Small & Medium Businesses, Technology, Travel, Insurance

Sykes operates 72 physical locations in over 23 countries across the globe, plus an ever-expanding at-home agent workforce that currently comprises over 20,000 home-based locations across six countries, including 40 U.S. states. It delivers support services over 40 languages via multiple channels, including voice, live chat, email, social media and self-service content.

General and Complex Customer Support

Customer Acquisition and Retention

Intelligent CX Innovations and Analytics

Health Care Benefit Enrollment and Inquiries

Credit Application Processing

Account and Card Activations

Order Processing

Payment Processing

Returns and Exchanges

Warranty and Rebate Processing

Device Upgrades

Tier 1 and Escalated Tech Support

Technology Activations and Upgrades

Bookings and Reservations

Roadside Assistance and Emergency Services

Billing Inquiries

Field Services Dispatch

Store Locator

SYKESHome is built on a secure HIPAA-compliant and PCI-certified platform, making it ideal for all industries, including health care, financial services, retail, technology, travel, hospitality, education, business data analysis and telecommunications.

What Customers Are Saying

Customers often praise Sykes for their professionalism, willingness to collaborate, excellent customer service. One client, a tech operations lead, said, “SYKES has outstanding leadership and values our customers as though they were their own.”

Summary

Sykes

Starting Price
- Less than $25 / hr
Number of Employees
10,000+
Service Lines
Voice Services, Non-Voice BPO/Back Office Services, Social Media Marketing
Industry Focus
Communications, Financial Services, Healthcare, Retail, Small & Medium Businesses, Technology, Travel, Insurance

Features

10,000+ Employees
Industry Focus: Communications, Financial Services, Healthcare, Retail, Small & Medium Businesses, Technology, Travel, Insurance

TeleDirect

250 - 999 Employees
Industry Focus: Healthcare, Insurance, Financial Services, Other Industries
Key Clients: RING2media, WAY-FM, Vinomis, Resourcesolutions, TaxAudit.com and others

TeleDirect works with companies of all sizes from Fortune 500s to startups and offers 24/7 multi-channel solutions, including voice, text, chat, email and social media. Clients may choose shared or dedicated agents with support offered in English, Spanish and other languages depending on a client’s clientele. Key services include:

Inbound Call Center Services: Customer service, Tier 1 tech support, overflow and after-hours support, lead qualification, order processing, direct response and media support, reservations and help desk.

Outbound Call Center Services: Dedicated agents, lead generation, market research, telesales, upsells, customer retention, appointment setting, seminar and event registrations, scheduled callbacks and lead follow-up, and surveys, polls and feedback.

Complete Cloud Contact Center Capability

Hosted Call Center Software

Virtual Call Center Software

Inbound Call Center Software: Scripts and Analytics

Cloud Call Center Assistance and Turnkey Consulting

Optional Add-On Services: Call recordings, text notification, patch time and interactive voice response.

What Customers Are Saying

Customers appreciate that TeleDirect offers multiple service options and, and the second-to-second billing feature helps keep costs in check.

Summary

TeleDirect

Starting Price
- Contact for quote
Number of Employees
250 - 999
Service Lines
Voice Services
Industry Focus
Healthcare, Insurance, Financial Services, Other

Features

250 - 999 Employees
Industry Focus: Healthcare, Insurance, Financial Services, Other Industries
Key Clients: RING2media, WAY-FM, Vinomis, Resourcesolutions, TaxAudit.com and others

TeleTech

10,000+ Employees
Industry Focus: Not Provided

TeleTech is a global customer experience company that designs, builds and operates omnichannel customer experiences for brands around the world. It has 50,000 employees operating on six continents with over 3.5 million customer interactions daily. Key services include:

CX Strategy & Digital Consulting: Customer experience journey mapping, contact center consulting, omnichannel strategy and value mapping and ROI

CX Analytics: Voice of the Customer, growth analytics, speech analytics and customer insights platform

Engagement Services: Customer care, contact center outsourcing, contact center associate training, speech analytics, CX for startups

Automation and AI: Robotic process automation, knowledge management, customer assist, associate assist, AI simulated training, AI analytics and insights and omnichannel technology

Omnichannel Orchestration: Contact center software, journey orchestration, cloud migration services, messaging and CRM development

Back Office Support: Back office experience across all industries, transaction processing, benefits administration, trust and safety, reconciliation, content management

Fraud Prevention and Detection: Safe harbor and community watch

What Customers Are Saying

TeleTech customers enjoy the large staff which ensures all clients have a point of contact who is easy to reafh, and the multiple omnichannel services is another major perk.

Summary

TeleTech

Starting Price
- $25 - $49 / hr
Number of Employees
10,000+
Service Lines
Voice Services
Industry Focus
-

Features

10,000+ Employees
Industry Focus: Not Provided

Unity Communications

250 - 999 Employees
Industry Focus: Information Technology, Business Services, Telecommunications
Key Clients: ATT, RingCentral, Wireless Watchdogs, MSP's, IT companies and others

Unity Communications is a U.S. based BPO headquartered in Gilbert, Arizona, with centers throughout the nation, as well as in the Philippines, Dominican Republic and Costa Rica. It specializes in companies in the U.S., United Kingdom, Canada, Europe and Australia that are looking for small teams to augment their staff. It works with startups, small to midsize businesses and medium businesses. Key call center services it provides includes:

Live Operator Inbound and Outbound Customer Service

Live 24/7 Answering Service with Transfer Options

Order Taking and Upselling

Appointment Setting

Lead Generation and Qualification

Telemarketing

Healthcare Billing and Insurance Verification

Unity Communications also offers e-commerce call center services that include customer service, inbound and outbound sales and order taking, after-sales support, technical support, help desk services and multi-channel support.

What Customers Are Saying

“The team is quick to learn and diligent to execute newly assigned tasks. Customers can expect an organized and thorough vendor that’s flexible in taking on crucial business responsibilities,” said one of Unity Communications customers. Customers also comment on organization, diligence, professionalism and positive results.

Summary

Unity Communications

Starting Price
- Less than $25 / hr
Number of Employees
250 - 999
Service Lines
Voice Services, Non-Voice BPO/Back Office Services, IT Staff Augmentation
Industry Focus
Information Technology, Business Services, Telecommunications

Features

250 - 999 Employees
Industry Focus: Information Technology, Business Services, Telecommunications
Key Clients: ATT, RingCentral, Wireless Watchdogs, MSP's, IT companies and others

VoiceNation

50 - 249 Employees
Industry Focus: Financial Services, Health Care & Medical, Information Technology
Key Clients: Adobe, McDonalds, Rolls Royce, FEMA, Dunkin Donuts, Comedy Central, and others

VoiceNation is a live phone answering and live chat provider that delivers 24/7/365 and after-hours services without a contract required and offers a free trial. It employs 100% U.S.-based agents and provides inbound answering services with custom scripting and bilingual operators available. Key features and services include:

Call Patching: Forward calls to business owner or designated employee(s)

Emergency Dispatching: Immediately forwards urgent calls

Order Processing: Take orders via phone or online

Appointment Setting: Book appointments with linked calendars

Call Screening: Cut call clutter during business hours by eliminating robocalls and solicitations

Live Chat: Increase sales inquiries with popular channel options

Reports & Analytics: Identify target audience and see call lengths, types, locations and volume

Online Dashboard: Monitor minutes used in real time, make script changes and more

Mobile App: View calls, messages, leads, reports and analytics, and return calls through the app using a VoiceNation number to keep personal numbers private

What Customers Are Saying

VoiceNation customers commend its reliable services, competitive pricing and professionalism. One customer said its “level of attentiveness, organization, and professionalism set Voice Nation apart from similar companies,” and another customer said it “offers an incredibly competitive price and provides nearly perfect service.”

Summary

VoiceNation

Starting Price
- Less than $25 / hr
Number of Employees
50 - 249
Service Lines
Voice Services
Industry Focus
Financial Services, Health Care & Medical, Information Technology

Features

50 - 249 Employees
Industry Focus: Financial Services, Health Care & Medical, Information Technology
Key Clients: Adobe, McDonalds, Rolls Royce, FEMA, Dunkin Donuts, Comedy Central, and others

XACT

250 - 999 Employees
Industry Focus: Financial Services, Business Services, Consumer Products & Services

XACT specializes in custom designed solutions for companies that don’t fit into a cookie cutter mold with multiple pricing plans available. It has physical contact centers in Orlando, Florida, and Bangor, Maine, and at-home agents throughout the U.S. who deliver secure transactions through its [email protected] program. Its contact centers are PCI and HIPAA compliant with dedicated, shared and hybrid agent solutions available. It delivers a wide range of contact center services to businesses of all sizes in any industry utilizing multiple channels, including phone, chat, email and SMS. Key services include

Customer Support Services

Multi-Channel Customer Help Desk

Chat and Web Support

Outbound Market Survey/Response

Service and Support Dispatch

Live Agent Telephone Answering Services

Call Routing and Transferring

Appointment Setting

XACT tailors services based on seasonality. It filters calls so clients can focus on core business functions and escalates calls based on predetermined criteria.

What Customers Are Saying

Customers praise XACT’s flexibility, responsiveness and creativity. One customer said, “The XACT team is organized and creative, developing a database for different issues and staying flexible when workloads changed.” Another said, “The quality of their work, along with their competitive pricing, sets them apart.”

Summary

XACT

Starting Price
- Contact for quote
Number of Employees
250 - 999
Service Lines
Voice Services
Industry Focus
Financial Services, Business Services, Consumer Products & Services

Features

250 - 999 Employees
Industry Focus: Financial Services, Business Services, Consumer Products & Services

Cancel

Filters

Cancel

Clear All Filters Apply Filters

How We Chose the Best Call Center Services

Call centers can provide customer service and support and/or take orders for a business. When consumers have questions about or problems with a business' product or service, they want to call a number and speak to a real person not an automated system. Call centers give companies a competitive advantage, especially if the call center service provides 24/7 support to serve those customers who can’t call during business hours. Choosing the best call center service for your business can be difficult, because there are numerous options and they all offer multiple features. To create our list of the best call center services, we focused on what’s most important, including multiple service lines, size of firm and industry focus.

Multiple Service Lines

Call centers primarily provide inbound and outbound services. Inbound services handle incoming calls for a business, providing tech support, order processing, appointment setting or other similar tasks. Outbound services involve call center agents placing calls for the business, which can include performing telemarketing or lead generation to increase sales or market research to gather important information or opinions. Every business has different needs, so we chose firms that offer a multitude of service lines from voice service to non-voice BPO/back office services, artificial intelligence, lead generation and more.

Size of Firm

Technological advances allow consumers to communicate through various channels, so call centers may handle phone calls, plus live chat, email and social media messaging. Large call centers have more manpower to handle larger call volumes from numerous channels, but bigger isn’t always better. While smaller call centers might not be able to handle as much volume, they tend to work hard to achieve goals and are more open to providing customized solutions. There are advantages and disadvantages of working with large or small firms, including the costs involved. We selected call center services of varying sizes to meet the needs of multiple small businesses.

Industry Focus

When business owners hire call centers to sell their products or services or to handle customer orders, questions or complaints, they want to know that the person handling these calls understands their industry. Whether a call center is making or receiving calls, it’s vital that its employees have a firm grasp of the industry and what’s offered within this industry. Although call centers may work with companies in a variety of industries, they tend to focus on a select few. We chose firms that cover a wide range of industries to cover as many businesses needs as possible.

What Are Call Center Services?

Call center services are outsourced services that manage your company’s phone lines and other communication channels for you. Call centers may handle your incoming calls, called inbound services, from new and existing customers during or after business hours, or both. They may also complete outgoing calls for your company to accomplish specific tasks, which is called outbound services.

The most basic services provided by call centers include capturing information from incoming calls, taking messages and responding to frequently asked questions using a branded script supplied by the client company. However, most call centers provide advanced services, such as order and payment processing, tech support, appointment setting, and card and account activations as part of their inbound services, and telemarketing, upselling, cross-selling, customer surveys and lead generation as part of their outbound services.

Many call centers have rebranded as contact centers to offer multi-channel customer service and support solutions. Instead of just handling phone calls, contact centers also handle live chat, email and social media responses. Some contact centers also handle text messages, instant messaging and direct mail. Because today’s consumers have varying preferences for how they want to deal with the companies they do business with, it’s important to offer multiple points of contact.

Benefits of Call Center Services

Small businesses especially benefit from call center services because these companies can handle a much higher call volume and reduce hold times, which makes your customers happy. Outsourcing customer support calls via phone, email, chat and social media also frees up a lot of time that small business owners and their staff can spend focusing on core business functions. This benefit is two-fold because it allows you to grow your business without constant interruptions and you don’t have to worry about missing leads or providing lower quality customer service. Using a call center for outbound services, as well as inbound services, can also help your company increase sales.

Businesses of all sizes benefit from call center services because they operate 24/7, which means your customers can get the support they need when it’s convenient for them, even when your business is closed. This is particularly important to customers whose schedule makes it impossible to call during regular business hours. Your business may also be able to grow its global market because customers worldwide can interact with call center staff on their time. Using a live operator instead of an automated system also helps improve customer service and build your brand.

What to Look for in a Call Center Service

To ensure you hire a call center service that aligns with your business’ needs, a major concern should be the types of services it provides. Call centers primarily provide inbound and outbound services, but not all of them provide both. There are also multiple services within these primary services so look for a company that offers the exact services you need. For example, don’t pick a call center that only provides inbound tech support, if you want one that also provides outbound lead generation.

If your company has a large call volume, be sure to look for a call center service with the manpower to handle it without keeping your customers on an extended hold. Customers kept on hold too long or can’t connect because there aren’t any agents available to take their call may get frustrated and decide to take their business elsewhere.

Call centers may offer shared and/or dedicated agents. While it’s cheaper to use shared agents, they answer calls for multiple companies and can only perform simple services using a script. Dedicated agents work solely for your company and make a point to know all about your company and the industry it’s in so they can provide more advanced services.

The Cost of Call Center Services

Our call center services supplied hourly rates ranging from less than $25 per hour to $59 to $99 per hour. While some call center agents earn an hourly rate, most companies offer various pricing models that can be translated to an hourly rate. The most common pricing models include:

Monthly subscriptions that offer a package of set minutes to cover all phone services
Per-minute rates based on the amount of time agents spend connected to your callers
Tiered pricing is the least common and provides access to more advanced features

Many of our companies offer multiple pricing plans, including customized or flexible plans. One even offers a free trial, but it’s relatively short. What you should watch out for are the additional fees that some call centers charge that could inflate your final cost. Extra fees may include setup fees to activate your account, higher fees for certain holidays and agent work time fees that cover the time the agent is filling out paperwork and not actively connected to a caller. Some call centers also use incremental billing, which rounds up the time of your calls, which can significantly increase your bill. Always get a complete fee breakdown before signing up.

The Best Inbound Call Tracking Software of 2022

It’s essential to spend wisely when strategizing marketing efforts. As companies run marketing and advertising campaigns, they want to maximize… Read More

The Best Call Tracking Software of 2022

Finding the right call tracking software for your small business can be a challenge. To help you sort through all of the… Read More

The Best Call Center Software of 2022

Choosing the best call center software for your business depends on a number of factors, including what you need your… Read More

The Best Call Center Services of 2022

Our Top Picks

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

What Customers Are Saying

Summary

How We Chose the Best Call Center Services

Multiple Service Lines

Size of Firm

Industry Focus

What Are Call Center Services?

Benefits of Call Center Services

What to Look for in a Call Center Service

The Cost of Call Center Services

Related Posts

The Best Inbound Call Tracking Software of 2022

The Best Call Tracking Software of 2022

The Best Call Center Software of 2022