Conduent boasts 114 locations in 18 countries, utilizing 27,000 associates, including over 15,000 work-at-home associates, to provide 24/7 any-shore delivery in 20 languages. It takes both human and digital approaches to help clients reduce costs and drive revenue growth and provides a full range of customer contact services, including:
- Customer care
- Technical support
- Loyalty management
- Outbound sales
- Inbound sales
- Payment solutions
Conduent serves clients across sectors, including financial services, manufacturing, automotive, health and life sciences, aerospace and defense, retail, consumer goods, travel, hospitality, technology, telecom, transportation and the public sector. Key solutions include:
- Business operations solutions
- Commercial healthcare solutions
- Customer experience management
- Government solutions
- HR & learning solutions
- Legal, compliance and analytics
- Transportation solutions
Conduent provides tailored, industry-specific solutions to drive significant ROI for its clients. It helps clients enhance their overall customer experience by leveraging video chats, AI, machine language, IOT and predictive analytics to deliver a seamless omnichannel experience.
Customers speak highly of Conduent’s products and solutions and their staff’s willingness to collaborate. “They almost respond immediately whenever we are in need. As our work had to be completed in a short span of time, their timely help benefited us in many ways,” said one customer.