Our Top Picks

Airbrake
Airbrake
Airbrake is a comprehensive bug tracking software that provides a useful context for error monitoring. Developers can track deployments to make sure code quality is tight, while performance monitoring of your apps’ stack is converted into insightful data. With real-time alerts and breadcrumbs, there's no vague guessing about what caused an issue. Airbrake connects with Slack and Zapier, along with other unofficial third-party integrations. It offers a 30-day free trial, and plans start at $19 per month for up to 25,000 errors.

Pros & Cons

Pros

  • Easy to use for collaboration and triaging
  • Custom workflow integrations
  • Sends detailed error messages

Cons

  • Lack of integrations with the free trial version
  • Can't label or prioritize errors

Summary

Airbrake
Airbrake
  • Starting Price
    • Tier 1: $19/month
    • Tier 2: $59/month
    • Tier 3: $129/month
    • Tier 4: $299/month
    • Tier 5: $599/month
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    No
  • Task Management
    No
  • Ticket Management
    No
Axosoft is a product management and bug tracking solution for scrum development. With its release planner, teams can rank backlog items appropriately. Daily scrum provides an environment to monitor project progress and release timelines. Custom and built-in workflows help streamline project processes, and with drag-and-drop steps, meeting timelines is easy. Axosoft integrates with GitHub, Zendesk, and over 30 other platforms. Pricing for the hosted version starts at $105 per month.

Pros & Cons

Pros

  • Affordable prices
  • Real-time information and tracking features
  • Easy import and setup processes for new and existing projects

Cons

  • Long wait times for customer support
  • The tool can be difficult for new users to navigate

Summary

  • Starting Price
    • Hosted: Starts at $105/month
    • Installed by user: Starts at $1,250*/month
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Backlog project tracking software uses Gantt charts and other tools to visualize tasks and projects. Reported issues come with easy-to-follow, step-by-step outlines that make recording and tracking bugs more manageable. Users can drag and drop file attachments, which provide a running history of progress. Teams can prioritize the importance of bugs and provide in-product communications. Backlog integrates with tools such as Slack and Cacoo. It offers a free plan for up to 10 users, and its paid plans start at $35 per month.

Pros & Cons

Pros

  • User-friendly interface
  • Comprehensive visual display
  • Powerful tracking tools

Cons

  • Can get expensive
  • Search filters need improvement

Summary

  • Starting Price
    • Starter: $35/month
    • Standard: $100/month
    • Premium: $175/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
As a simple bug tracking tool, BugHerd collects and manages application feedback using a website snippet or browser extension. Invited users can simply point and click on the site to provide feedback. All the necessary technical information is captured, and feedback is added to the element itself, just in case its location changes. BugHerd enables real-time commenting, and developers can triage bugs as necessary. It integrates with Basecamp and over 1,500 other tools. A free trial is available, and pricing starts at $39 per month.

Pros & Cons

Pros

  • Real-time updates
  • Powerful bug tracking tools
  • Easy ticket creation

Cons

  • No two-way integration with Jira
  • Not updated frequently

Summary

  • Starting Price
    • Standard: $39/month
    • Studio: $59/month
    • Premium: $109/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Bugsnag helps organizations make informed production decisions. Its end-to-end diagnostics reproduce errors so developers can get a more holistic picture. Bug fixes are prioritized by which ones matter most for the business. Its Stability Center helps teams set progressive targets, and with real-time observation, you can see which app sessions are crashing and how it affects users. Bugsnag integrates with over 40 tools, including Twilio and Microsoft Teams. There are a 14-day free trial and a free plan. Paid plans start at $69 per month.

Pros & Cons

Pros

  • Excellent user interface
  • Can simultaneously resolve group bugs
  • Powerful analytics tools

Cons

  • Lack of email customization options
  • Expensive

Summary

  • Starting Price
    • Free Version Available
    • Standard: $69/month
    • Enterprise: Custom Quote
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    No
  • Task Management
    Yes
  • Ticket Management
    Yes
Bugzilla
Bugzilla
Bugzilla is a free, open-source bug tracking system that provides a lot of features organizations can work with. Users can create or modify bugs by email, and with time tracking, managers can see how long each one took to fix. Admins can easily customize fields and workflows, and the Sanity Check feature facilitates finding inconsistencies that can create issues. Bugzilla has a lot of extensions available to simplify tasks such as data harvesting.

Pros & Cons

Pros

  • Powerful search functions
  • Open-source tool
  • Can be used for mobile, desktop, and web application testing

Cons

  • Difficult to maintain logged errors
  • User interface needs to be updated

Summary

Bugzilla
Bugzilla
  • Starting Price
    • $0 as a one-time payment.
  • Free Trial/Demo
    Does not offer a Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
  • Support Options
    Business Hours
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    No
  • Ticket Management
    Yes
DoneDone
DoneDone
DoneDone includes premade bug tracking workflows in addition to letting users create their own. There are email and in-app notifications to help clients and teams stay updated. Task tracking and project management increase collaborations without getting complicated. DoneDone connects with several platforms, including Zapier and Harvest, for easy issue management. Pricing starts at $4 per user per month.

Pros & Cons

Pros

  • User-friendly interface
  • Easy to use
  • Ability to manage multiple projects using a single dashboard

Cons

  • Doesn't track delinquent tasks

Summary

DoneDone
DoneDone
  • Starting Price
    • Collaborate: $4/month/user
    • Outreach: $8/month/user
  • Free Trial/Demo
    30-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
IBM-Rational
IBM Rational
As an issue tracking solution, IBM Rational helps teams deliver assets by providing better traceability. By using DevOps tools, teams can automate whatever is necessary to improve efficiency, track defects, and understand their scope and impact. Developers continuously test applications as builds become available. Reporting provides insight into the overall health of a project and goals, along with key metrics related to other elements. Rational costs $949 per user per year.

Pros & Cons

Pros

  • Easy to use
  • Easy to track interdependencies between different projects

Cons

  • The user interface is outdated

Summary

IBM-Rational
IBM Rational
  • Starting Price
    • $940/year/user
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, Saas
  • Support Options
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Instabug
Instabug
Instabug's comprehensive mobile app bug reporting provides real-time insights that enable teams to better monitor performance and schedule shipments. Customers can easily send in-app reports via screenshots, recordings, and voice notes. Detailed logs and metadata lead to faster reporting and fixes, while in-app chats update users and teams. Instabug connects with several third-party apps, such as GitHub, to seamlessly automate workflows, push faster notifications, and perform better triage. After a 14-day free trial, prices start at $124 per month.

Pros & Cons

Pros

  • Navigable interface
  • Tracking capabilities for user-reported issues
  • Efficient customer service

Cons

  • The UI lacks some customizable features
  • Can't identify similar bugs across different projects

Summary

Instabug
Instabug
  • Starting Price
    • Basic: $124/month
    • Pro: $208/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Agile teams use Jira to plan, track, and release their applications with confidence. Teams can plan sprints and have complete visibility when prioritizing and distributing tasks with the help of scrum and Kanban boards. Road maps help stakeholders and teams connect, and Jira's no-code automation expands functionality and boosts productivity. Out-of-the-box reports provide managers with a good view of how teams are doing during regular sprints. Jira connects with over 3,000 applications and has a free plan that supports up to 10 users. Premium plans start at $7 per user per month.

Pros & Cons

Pros

  • Offers multiple views
  • Customizable options
  • Easy to assign tasks to people across different teams

Cons

  • Can be difficult for new users to navigate
  • Limited reporting capabilities

Summary

  • Starting Price
    • Standard: $7/user/month
    • Premium: $14/user/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
MantisBT
MantisBT
MantisBT is an open-source bug tracking system built on PHP. It has email notifications to keep project members informed of issue status and role-based access control that lets you decide who does what for each project. MantisTouch is the add-on for mobile-optimized bug tracking. It has pre-loaded filters for added convenience and is available for Android and iOS devices.

Pros & Cons

Pros

  • Powerful search and organization capabilities
  • Email notifications
  • Ability to manage multiple projects in one place

Cons

  • No visual reporting capabilities
  • Steep learning curve for nontechnical users

Summary

MantisBT
MantisBT
  • Starting Price
    • $14.95/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Monday-com Logo
monday.com
MantisBT is an open-source bug tracking system built on PHP. It has email notifications to keep project members informed of issue status and role-based access control that lets you decide who does what for each project. MantisTouch is the add-on for mobile-optimized bug tracking. It has pre-loaded filters for added convenience and is available for Android and iOS devices.

Pros & Cons

Pros

  • Task automation
  • Efficient customer service
  • Customizable views

Cons

  • Steep learning curve

Summary

Monday-com Logo
monday.com
  • Starting Price
    • Basic: $8/month/seat
    • Standard: $10/month/seat
    • Pro: $16/month/seat
    • Enterprise: Custom Quote
  • Free Trial/Demo
    Free Demo and 14-Day Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Audit Trail
    No
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Redmine is a free, open-source project management tool based on Ruby on Rails. It offers role-based access control for added security and customized fields to help track issues and time. Gantt charts assist with mapping project timelines, and automated email notifications keep team members updated on projects. Redmine supports full management and tracking of multiple projects, making it easy to see each product status and plan for it from there.

Pros & Cons

Pros

  • Free
  • Automated email notifications
  • Can track multiple projects simultaneously

Cons

  • No mobile-responsive interface

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo and 30-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
ReQtest is a suite of tools designed to help companies fully manage their IT projects. It has a module that organizes, reviews, and prioritizes all requirements and can instantly track changes. Its built-in filters make it easy to capture bugs, and its visualization reports help the team see what's going on. A simple screenshot is all that's needed to capture the bug and create a report image that can be routed to the right person and used for instant feedback. ReQtest continuously synchronizes with Jira, including bug handling and test management. Pricing starts at $45 per month for up to 50 users and decreases as the number of users increases.

Pros & Cons

Pros

  • Cloud-based
  • Powerful reports

Cons

  • Not many integrations with third-party systems

Summary

  • Starting Price
    • Professional Unlimited users: $6 – $45/user
    • Enterprise 100-Unlimited users: Request Quote
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Rollbar's continuous code improvement platform lets teams spend less time fixing issues and more time building. Real-time alerts help developers find and fix errors faster, so there's less impact on users. Predictive code analytics reduce deployment risks, and with machine learning, the platform is continuously learning from errors. Rollbar's fingerprinting technology automatically groups similar errors according to custom rules, making triage and bugging processes faster. It integrates with several platforms, including Asana and Google Cloud. The free account covers 5,000 error events. Paid plans start at $1.

Pros & Cons

Pros

  • Tracks bugs on web and mobile apps
  • Can monitor performance in multiple environments
  • Provides real-time alerts

Cons

  • Some processes are manual
  • Limited search capabilities

Summary

  • Starting Price
    • ESSENTIALS: $1/month
    • ADVANCED: $83/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Written in Python, Wiki markups are the core feature that makes Trac a flexible and powerful bug tracking tool. You can seamlessly create buzz links and references. The timeline provides a comprehensive overview of all product events, and the road map shows important milestones. This open-source solution is completely free to use.

Pros & Cons

Pros

  • Open-source tool
  • Community support available
  • Powerful tracking tools

Cons

  • Lack of documentation
  • UI needs updating

Summary

  • Starting Price
    • Custom Quote
  • Free Trial/Demo
    Free Demo
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Usersnap
Usersnap
The Usersnap platform provides a centralized location for managing product feedback. Screenshots create visual tickets that stakeholders can draw on and pin comments to. Developers can build qualitative pop-up surveys triggered by specific events to gain more insight into improving the customer experience. Dashboards help you visualize feedback trends, while statistics help the product fulfill its objectives. Usersnap provides a browser extension for easy feedback capture and has over 1,500 integration options. There's a 15-day free trial, and paid plans start at $9 per month.

Pros & Cons

Pros

  • Useful integrations
  • SaaS-based tool
  • Easy to set up

Cons

  • Limited features with the free trial version

Summary

Usersnap
Usersnap
  • Starting Price
    • Basic: $19/month/2 team members
    • Startup: $79/month/10 team members
    • Company: $149/month/15 team members
    • Enterprise: Custom Quote
  • Free Trial/Demo
    Free Demo and 15-Day Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    No
  • Ticket Management
    Yes
Wrike's project management tool provides a productive space for agile software development. Team communication is unified and during every sprint, it's easy to reference documentation. Dashboards and Gantt charts keep everyone on the same page, and automated status reports keep stakeholders updated. Wrike integrates with over 400 platforms, including SAP and Microsoft Teams. Its free plan is available for up to five members, and paid plans start at $9.80 per user per month.

Pros & Cons

Pros

  • Real-time updates
  • Customizable

Cons

  • Not available offline

Summary

  • Starting Price
    • Professional: $9.80/user/month
    • Business: $24.80/user/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
YouTrack
YouTrack
YouTrack is a flexible, customizable project management tool designed to help agile teams better plan their releases. Developers can fix bugs from repositories like GitHub, and testers can use the built-in image editor for quick issue reporting. Both can link bugs and defects with test cases and code reviews for better context. Managers can set up specific events to trigger role- or group-based notifications. Plug-ins to further enhance the software's functionality are available at the marketplace. There is a free version available for up to 10 users, and the paid version starts at $3.67 per user per month.

Pros & Cons

Pros

  • Easy to use
  • Powerful reporting features

Cons

  • The initial learning curve can be steep

Summary

YouTrack
YouTrack
  • Starting Price
    • Commercial license/1st year: $649
    • Personal license/1st year: $249
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes
Zoho-Bugtracker
Zoho Bugtracker
YouTrack is a flexible, customizable project management tool designed to help agile teams better plan their releases. Developers can fix bugs from repositories like GitHub, and testers can use the built-in image editor for quick issue reporting. Both can link bugs and defects with test cases and code reviews for better context. Managers can set up specific events to trigger role- or group-based notifications. Plug-ins to further enhance the software's functionality are available at the marketplace. There is a free version available for up to 10 users, and the paid version starts at $3.67 per user per month.

Pros & Cons

Pros

  • Intuitive tool
  • Customizable
  • Cost-effective

Cons

  • No unlimited storage available

Summary

Zoho-Bugtracker
Zoho Bugtracker
  • Starting Price
    • STANDARD: $2.5/user/month
    • PREMIUM: $3/user/month
  • Free Trial/Demo
    Offers a Free Trial
  • Deployment
    Web-Based, Cloud, SaaS
    iPhone / iPad
    Android
  • Support Options
    24/7 (Live Rep)
    Business Hours
    Online
  • Audit Trail
    Yes
  • Backlog Management
    Yes
  • Task Management
    Yes
  • Ticket Management
    Yes

How We Chose the Best Bug Tracking Software

The software development life cycle is in continuous flux. Trying to organize the fixes, in addition to planning project assignments, can be a challenge if you don't have the right tools. Because developers need to find all the defects, push new updates, and track revisions, the best bug tracking software solutions must have useful features, integration with common apps, and good reporting capabilities.

Bug Tracking Features

Apart from finding, fixing, and tracking bugs, the best tool manages the project in its entirety. It has ticket management, which helps discern which fixes demand more attention. Task management and backlog management are also key to preventing bottlenecks in the development cycle.

Integrations

The software may include connections with other continuous-build systems and configuration management apps, as well as team collaboration platforms. Ideally, these are pre-built to make it simple and seamless. However, it should provide the means to easily connect with third-party applications.