Our Top Picks

4D-Global Logo
4D Global
  • Less than $25/hour
  • 50-249 employees
4D Global offers end-to-end revenue cycle management (RCM) and other outsourced services, primarily for clients in healthcare. This includes patient demographics entry, visit coding, payment posting, provider credentialing, and denial management. It works with billing companies and providers that have an in-house billing department. Pricing is based on the employee skill sets required, with 24/7 support from offshore representatives.

Summary

4D-Global Logo
4D Global
  • Address
    7047 E Greenway Parkway Suite 250
    Scottsdale, AZ 85254
  • Phone Number
    800-508-9890
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
    End to End Revenue Cycle Management Services
  • Industry Focus
    Medical
    Marketing
    Information Technology
    Finance
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 50-249 employees
Alpha-Connect Logo
Alpha Connect
  • Custom Quote
  • 201-500 employees
Alpha Connect provides services to clients in communications, direct marketing, retail, e-commerce, and more. Its customer-focused solutions include inbound customer service, customer retention, subscription management, and email support. You'll get a dedicated account manager as well as customized interactive voice response (IVR) features and dynamic scripting. It can also help with order management, fraud protection, and back-office support.

Summary

Alpha-Connect Logo
Alpha Connect
  • Address
    4100 E Broadway Rd Suite 180
    Phoenix, AZ 85040
  • Phone Number
    800-383-2038
  • Service Lines
    Customer Service
    Business Process Outsourcing
    Customer Care
    Call Center
  • Industry Focus
    Healthcare
    e-Commerce
    Retail
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 201-500 employees
Back-Office-Betties Logo
Back Office Betties
  • Custom Quote
  • 10-49 employees
Back Office Betties calls itself a "boutique virtual receptionist company" that works with law firms in Canada and the United States. It can handle your incoming calls and appointment scheduling and have a "no hold guarantee," so it'll never keep your clients waiting. Its Bronze plan starts at $299 per month for 100 minutes, which is suitable for small firms, while its platinum plan is best for firms with at least two attorneys.

Summary

Back-Office-Betties Logo
Back Office Betties
  • Address
    7047 East Greenway Parkway,
    Suite 250, Scottsdale,
    AZ 85254
  • Phone Number
    800-958-8591
  • Service Lines
    Voice Services
    Virtual Reception
  • Industry Focus
    Legal
  • Clients
    Schiff & Shelton, The Law Office of Elizabeth Smith, McKain Law,
Company Info
  • Custom Quote
  • 10-49 employees
By-Appointment-Only Logo
By Appointment Only
  • Custom Quote
  • 250-999 employees
By Appointment Only offers appointment setting services for clients in the tech industry. It can work closely with your existing inside sales team and use advanced demand generation and inbound lead qualifications to drive better results. Other options include account-based marketing and contact validation. It can also provide account maps of major companies in retail, healthcare, and the federal government.

Summary

By-Appointment-Only Logo
By Appointment Only
  • Address
    1640 South Stapley Drive
    Suite 251
    Mesa, AZ 85204
  • Phone Number
    978-763-7500
  • Service Lines
    Voice Services
    Appointment Setting
    Lead Qualification
  • Industry Focus
    Business Services
    Information Technology
  • Clients
    Interana, Gigamon, SkillSurvey, Fidelis, Castlight,
    O.C. Tanner
Company Info
  • Custom Quote
  • 250-999 employees
Calibrus Logo
Calibrus
  • Less than $25/hour
  • 50-249 employees
Calibrus offers inbound call services to a wide range of organizations, with experience in third-party verification and affirmation permissions. Its Tier I and Tier II options include live operator and web-enabled applications, quality assurance (QA) call monitoring, and reservations and registrations. Calibrus can notify patients and physicians about lab results, along with other services for the healthcare, insurance, and telecommunications industries.

Summary

Calibrus Logo
Calibrus
  • Address
    2005 West 14th Street
    Suite 113
    Tempe, AZ 85281
  • Phone Number
    602-778-7500
  • Service Lines
    Customer Management
    BPO Services
  • Industry Focus
    Business services
    Consumer products & services
    Financial services
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 50-249 employees
Crexendo Logo
Crexendo
  • Custom Quote
  • 50-249 employees
As a unified communications as a service (UCaaS) company, Crexendo offers call center services and cloud communications solutions to clients of all sizes, including remote teams, small businesses, and enterprise users. It can help you improve your existing call center with a wallboard, call back queue, coaching and monitoring options, and analytics. Everything is integrated with your customer relationship management (CRM) platform while skill-based routing ensures that incoming calls go to the right employee for the job.

Summary

Crexendo Logo
Crexendo
  • Address
    1615 S. 52nd Street
    Tempe, AZ 85281
  • Phone Number
    866-321-9879
  • Service Lines
    E-Commerce Development
    Mobile App Development
  • Industry Focus
    Education
    Business Services
  • Clients
    Texas Bible Institute, Reality Executives, Safariland, Pioneer Warriors
Company Info
  • Custom Quote
  • 50-249 employees
Gatestone-_-Co. Logo
Gatestone & Co.
  • Less than $25/hour
  • 250-999 employees
Gatestone & Co. has been in business since 1926 and manages multiple contact centers with 24/7/365 support offered by multilingual agents. You can turn to Gatestone for customer care, sales and marketing, business processing optimization, and other BPO services. All of its employees are trained in its area of expertise, and you can choose from onshore, offshore, and nearshore options.

Summary

Gatestone-_-Co. Logo
Gatestone & Co.
  • Address
    Phoenix, Arizona
  • Phone Number
    800-900-4238
  • Service Lines
    Voice Services
    BPO Optimization
    Customer Care
    Sales and Marketing
  • Industry Focus
    Automotive
    Business services
    Consumer products & services
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 250-999 employees
Intelemark Logo
Intelemark
  • $25 - $49/hour
  • 50-249 employees
Intelemark specializes in business-to-business (B2B) telemarketing services and has experience working with clients in healthcare, education, local and national government, and more. It offers services like B2B appointment setting, lead generation, client retention, and event registration and follow-up. It'll work closely with you to develop a calling campaign strategy tailored to your specific business objectives.

Summary

Intelemark Logo
Intelemark
  • Address
    16211 N. Scottsdale Rd.
    Suite A6A #442
    Scottsdale AZ 85254
  • Phone Number
    480-418-5550
  • Service Lines
    Voice Services
    Marketing
  • Industry Focus
    Medical
    Information technology
    Financial services
    Industrial Automation
  • Clients
    Nedap Light Controls, NordicNeuroLab, Inc.
    HealthEquity, NationsClassroom,
Company Info
  • $25 - $49/hour
  • 50-249 employees
Liveops Logo
liveops
  • Less than $25/hour
  • 50-249 employees
Liveops offers virtual call center services drawing from qualified agents all around the U.S. It specializes in healthcare, retail, insurance, and consumer services and can scale your account up or down at any time based on your needs. Liveops agents can handle customer inquiries on all major channels ? including phone, email, and chat ? and offer disaster recovery services to ensure business continuity.

Summary

  • Address
    1365 N. Scottsdale Rd
    Suite 390
    Scottsdale, AZ 85257
  • Phone Number
    800-908-4502
  • Service Lines
    Voice Services
    Omnichannel Customer Service
    Security and Technology
  • Industry Focus
    Financial services
    Government
    Medical
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 50-249 employees
Nexa Logo
Nexa
  • $100 - $149/hour
  • 50-249 employees
Nexa Receptionists offers 24/7 answering services and virtual receptionist services for professionals in law, insurance, and business as well as healthcare and home services. During the onboarding process, you can develop a customized script so that Nexa's agents can answer the phone as if it was your business. You can also use its mobile app to make changes to your schedule and access messages and call data on the go.

Summary

  • Address
    2001 W Camelback Rd #400,
    Phoenix, AZ 85015
  • Phone Number
    800-408-3408
  • Service Lines
    Voice Services
    Virtual Reception
    Lead Qualification and Intake
  • Industry Focus
    Business services
    Legal
    Marketing and Advertising
  • Clients
    Whitehardt, Triple A Plumbing & Jetting, Skupin Law Group, American Home Guardian, Baselayer, Funtekusa Inc.
Company Info
  • $100 - $149/hour
  • 50-249 employees
ReceptionHQ Logo
ReceptionHQ
  • Custom Quote
  • 10-49 employees
ReceptionHQ provides a 24/7 answering service with custom greetings and U.S.-based agents, with a seven-day free trial period so that you can test it out. You'll also get access to its client portal so you can update your call preferences via an app. Other features include CRM integrations and escalation management, all on a month-to-month subscription.

Summary

ReceptionHQ Logo
ReceptionHQ
  • Address
    2600 N.Central Ave,
    Suite 904, Phoenix
    AZ 85004
  • Phone Number
    866-883-3499
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Advertising & marketing
    Financial services
    Media
    Retail
  • Clients
    FlatFeeLandlord.com Property Management, The Spencer Law Firm, Car Buyer USA, Law Office of Andrea W. S. Paris, Kaye Stern Properties
Company Info
  • Custom Quote
  • 10-49 employees
Signius-Communications Logo
Signius Communications
  • Less than $25/hour
  • 10-49 employees
Signius Communications offers call center services and answering services, including medical answering services that are Health Insurance Portability and Accountability Act of 1996 (HIPAA)-complaint. Other clients include property management companies, contractors, attorneys, and utility companies. It can take calls 24/7 and has bilingual agents on staff who can speak English and Spanish.

Summary

Signius-Communications Logo
Signius Communications
  • Address
    1797 W University Drive
    Suite 174
    Tempe, AZ 85281
  • Phone Number
    602-231-9313
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services Technology solutions Appointment Mangement Services
  • Industry Focus
    Small Business
    Legal
    Healthcare
    Government
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 10-49 employees
Unity-Communications Logo
Unity Communications
  • Less than $25/hour
  • 250-999 employees
Unity Communications offers several BPO options, including call center support, back-office teams, and technical support teams. Its back-office services include order processing and fulfillment for e-commerce businesses, data entry, bookkeeping, and administrative support. Unity is an AT&T partner and can also help your organization develop wireless and fiber Internet solutions.

Summary

Unity-Communications Logo
Unity Communications
  • Address
    1530 E Williams Field Rd,
    Gilbert, AZ 85295, USA
  • Phone Number
    480-550-8700
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
    Accounting
  • Industry Focus
    Business services
    Telecommunications
    eCommerce
  • Clients
    ATT, RingCentral, Wireless Watchdogs
Company Info
  • Less than $25/hour
  • 250-999 employees
Valor-Global Logo
Valor Global
  • Custom Quote
  • 1,001-5,000 employees
Valor Global works with clients in finance, communications, medical, government, and more, with services ranging from billing to customer care and retention. It has at least 1,000 employees offering 24/7 support services with bilingual agents available. It also offers Net Promoter Score (NPS) and Customer Satisfaction (CSAT) programs and can communicate with your customers via voice, email, chat, social media, and more.

Summary

Valor-Global Logo
Valor Global
  • Address
    13430 N. Black Canyon Hwy. Suite 250
    Phoenix, AZ 85029
  • Phone Number
    480-530-9988
  • Service Lines
    BPO Services
    Appointment Setting
    Billing and Collections
    Tech Support
  • Industry Focus
    Utilities
    Communications
    Wireless
    Financial
    Cable
    Medical
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 1,001-5,000 employees

How We Chose the Best BPO Companies in Phoenix

There are dozens of business process outsourcing (BPO) companies based in Phoenix that cater to a variety of business needs. Since their service lines and specialties vary so widely, we've evaluated them all based on three key criteria: their services, size, and industry of focus.

Multiple Service Lines

Choosing a BPO service provider that can handle multiple aspects of your business is key, so we've made sure to feature firms with multiple service lines. These include a combination of front-office and back-office services, from customer support to payroll.

Size of Firm

The size of a BPO company can determine how many employees are working on your account, what hours they're available, and other aspects of their service. We've made sure to include firms of all sizes so that you can choose the right one for your business.

Industry Focus

BPO services span a range of industries, including banking, healthcare, retail, and more. We've selected firms with expertise in many of these industries, so you'll have plenty to choose from as you narrow down your options.

Questions to Ask BPO Companies

With so many BPO Companies in Phoenix each offering similar features, it’s important to ask the right questions during your initial discovery call or demo. To help you make the right inquiries, we put together a downloadable list of questions to ask your prospective BPO service.

Questions to Ask BPO Companies

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