Our Top Picks

Ansercomm Logo
Ansercomm
  • $25 - $49/hour
  • 10 - 49 employees
Ansercomm providers answering services 24/7, with live answering, call forwarding, and other BPO services. You can choose a virtual secretary and complete office solutions, or its computer answering system to provide office hours and emergency numbers. Ansercomm offers a free trial and flexible plans for small or seasonal businesses.

Summary

Ansercomm Logo
Ansercomm
  • Address
    201 E Main St, Maple Shade,
    NJ 08052, United States
  • Phone Number
    800-257-5858
  • Service Lines
    Voice Services
  • Industry Focus
    Legal
    Business Services
    Real Estate
  • Clients
    Not disclosed
Company Info
  • $25 - $49/hour
  • 10 - 49 employees
Answer-America Logo
Answer America
  • Custom Quote
  • 50 - 249 employees
Answer America provides "pay-as-you-go" answering services, with 24/7 availability to ensure that no call goes unanswered. You can get set up easily in several minutes via an online portal where you customize your options. Then, you'll get a toll-free number that you can direct calls to. Answer America's agents will take calls as if they work at your company and forward messages to you by email or short message service (SMS).

Summary

Answer-America Logo
Answer America
  • Address
    3930 Commerce Avenue
    Willow Grove, PA 19090
  • Phone Number
    800-313-2307
  • Service Lines
    Voice Services
  • Industry Focus
    Business services
    Financial services
    Media
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 50 - 249 employees
Company-Voice,-LLC Logo
Company Voice, LLC
  • Custom Quote
  • 50 - 249 employees
CompanyVoice provides several BPO service lines, including inbound interactions like customer service, enrollments, lead qualification, and order processing. You can also choose from outbound interactions like appointment setting and direct mail follow-up as well as healthcare and credentialed solutions. CompanyVoice offers 24/7/365 staffing, with multilingual agents and dedicated licensed agent support.

Summary

Company-Voice,-LLC Logo
Company Voice, LLC
  • Address
    930 Harvest Drive, Suite 100
    Blue Bell, PA 19422
  • Phone Number
    215-525-5016
  • Service Lines
    Voice Services
    Credentialing Solutions
    Healthcare Solutions
  • Industry Focus
    Banking
    Financial Services
    Government
    Healthcare
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 50 - 249 employees
Endicott-Communications Logo
Endicott Communications
  • $25 - $49/hour
  • 10 - 49 employees
Endicott Call Centers offers a 24/7 call center and live answering services from four United States locations. The company has been in business since 1960 and has added several service lines through the years, including live chat and email management. Endicott is Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act of 1996 (HIPAA)-complaint and can handle medical data and credit card transactions.

Summary

Endicott-Communications Logo
Endicott Communications
  • Address
    3088 State Highway No 27
    Kendall Park, NJ 08824
  • Phone Number
    732-821-2260
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Professional Services
    Business Services
    Legal
  • Clients
    Not disclosed
Company Info
  • $25 - $49/hour
  • 10 - 49 employees
InspiriTec-Inc. Logo
InspiriTec, Inc.
  • $25 - $49/hour
  • 50 - 249 employees
InspiriTec offers a combination of trained agents and high-tech tools to provide 24/7 call answering services, complaint processing, after-hours emergency support, and more. Its technology is designed for skills-based call routing, automatic call distribution (ACD), and voice-over-internet-protocol (VoIP) support. InspiriTec can cater to specific hiring needs, including information technology (IT) experience, Spanish language skills, security clearances, and other credentials.

Summary

InspiriTec-Inc. Logo
InspiriTec, Inc.
  • Address
    340 N. 12th Street
    Suite 200
    Philadelphia, PA 19107
  • Phone Number
    1-877-648-3600
  • Service Lines
    Voice Services
    Assistive Technology
  • Industry Focus
    IT Services
    Government
  • Clients
    Not disclosed
Company Info
  • $25 - $49/hour
  • 50 - 249 employees
Keystone-Answering-Service Logo
Keystone Answering Service
  • $25 - $49/hour
  • 2 - 9 employees
Keystone Answering Service offers 24/7 call answering as well as a remote receptionist service that can cover your staff during lunch hours or holidays. It can handle businesses with multiple offices easily, making it easy for you to set a different answer phrase and instructions for each location. Other services include emergency call handling and disaster recovery solutions.

Summary

Keystone-Answering-Service Logo
Keystone Answering Service
  • Address
    141 Friends Lane - Suite 200
    Newtown, PA 18940
  • Phone Number
    800-777-8047
  • Service Lines
    Voice Services
    Remote Receptionist
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • $25 - $49/hour
  • 2 - 9 employees
Lighthouse Logo
Lighthouse
  • $25 - $49/hour
  • 2 - 9 employees
Lighthouse provides 24-hour reporting hotlines so that employees, vendors, customers, and shareholders can report issues while maintaining their anonymity. Its service is available internationally, with a global toll-free number, and support for 140 languages, while adhering to local regulations. Lighthouse's agents are trained to handle ethics issues of all kinds, from criminal misconduct to harassment and human resources (HR) issues.

Summary

Lighthouse Logo
Lighthouse
  • Address
    1710 Walton Rd., Suite 204
    Blue Bell, PA 19422
  • Phone Number
    844-709-6000
  • Service Lines
    Voice Services
  • Industry Focus
  • Clients
    Flex-N-Gate, O’Neal Steel,
Company Info
  • $25 - $49/hour
  • 2 - 9 employees
Main-Line-Telecommunications Logo
Main Line Telecommunications
  • $25 - $49/hour
  • 10 - 49 employees
Main Line TeleCommunications offers 24/7 answering services, including call overflow and after-hours support. Staff members are trained in specific industries, such as real estate and property management, heating, ventilation, and air conditioning (HVAC), and healthcare. You can also choose from U.S.-based virtual assistants to take messages, schedule appointments, and more.

Summary

Main-Line-Telecommunications Logo
Main Line Telecommunications
  • Address
    4009 Market Street, Suite E,
    Aston, PA 19014
  • Phone Number
    1-877-992-9700
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
    Virtual Receptionist
  • Industry Focus
    Healthcare
    Property Management
    Professional Services
  • Clients
    Not disclosed
Company Info
  • $25 - $49/hour
  • 10 - 49 employees
Patient-Calls Logo
Patient Calls
  • Custom Quote
  • 50 - 249 employees
Patient Calls refers to itself as a "HIPAA-compliant medical triage team" that will take calls and route them appropriately. You can choose from services tailored to hospitals, doctors, and home care providers. Specific features include appointment scheduling, service dispatching, health insurance verification, and secure messaging. Its tools are compatible with a range of electronic medical records (EMR) software for added efficiency.

Summary

Patient-Calls Logo
Patient Calls
  • Address
    3000 W Valley Forge Circle
    Suite 3800
    King of Prussia, PA 19406
  • Phone Number
    866-330-5481
  • Service Lines
    Voice Services
    Reporting Hotline Services
  • Industry Focus
    Healthcare and Medical
    Financial
    Security
  • Clients
    Kaiser Permanente, Sutter Health, Advocare, Providence Health & Services, Boston Pediatrics, Advanced Home Care, Einstein Health Network
Company Info
  • Custom Quote
  • 50 - 249 employees
Pereus-Marketing Logo
Pereus Marketing
  • Custom Quote
  • 10 - 49 employees
Pereus Marketing offers cold calling, lead generation, and appointment setting handled by its "Superhuman Prospecting" division. Its cold calling options include custom scripts, multiple rounds of calls, and other features for business-to-business (B2B) campaigns. Pereus also offers inbound services and has experience in a range of industries, such as foodservice, automotive, and education.

Summary

Pereus-Marketing Logo
Pereus Marketing
  • Address
    910 E. Main St. Suite 102
    Norristown, PA 19401
  • Phone Number
    267-571-7008
  • Service Lines
    Voice Services
    Direct Marketing
    Market Research
  • Industry Focus
    Business services
    Advertising & marketing
    Education
  • Clients
    Haney Enterprises, Inc., RDX Bioscience, KixRx, i2W Ltd, Atlas Digital, Renbue Corporation,
Company Info
  • Custom Quote
  • 10 - 49 employees
PRWTech Logo
PRWTech
  • Less than $25/hour
  • 250 - 999 employees
PRWTech provides inbound and outbound call services and can also manage your walk-in customer service center, including staffing and facilities. It uses cloud-based tools to support communication via email, webchat, SMS, and other channels. PRWTech's staff can handle order processing, scheduling, complaints, payments, and more.

Summary

  • Address
    1835 Market Street
    Suite 800
    Philadelphia, PA 19103
  • Phone Number
    215-569-8810
  • Service Lines
    Voice Services
    Customer Care
    Document Processing
    Facilities Management
  • Industry Focus
    Business services
    Manufacturing
    Medical
  • Clients
    Government Healthcare Solutions, Xerox Corporation, Xerox Healthcare,
Company Info
  • Less than $25/hour
  • 250 - 999 employees
Specialty-Answering-Service Logo
Specialty Answering Service
  • Custom Quote
  • 10 - 49 employees
Specialty Answering Service offers a wide range of call center solutions, including help desk support and customer service. It also offers after-sale surveys and subscription renewal services, a hotline for employees to report workplace issues, and appointment setting for hair salons, medical offices, and other businesses. Pricing starts at $31 per month, plus $1.19 per minute, with a 14-day free trial available for new customers.

Summary

Specialty-Answering-Service Logo
Specialty Answering Service
  • Address
    1006 West 9th Avenue, Suite 150,
    King of Prussia PA
  • Phone Number
    1-866-688-8912
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Business services
    Financial services
    Medical
  • Clients
    Bausch+Lomb, Fujitec, Colwell Banker, Against All Odds Professional Counseling Services, Simple Com, Lakeway Municipal Utility District
Company Info
  • Custom Quote
  • 10 - 49 employees
Superhuman-Prospecting-_-Pereus Marketing Logo
Superhuman Prospecting & Pereus Marketing
  • $25 - $49/hour
  • 10 - 49 employees
Superhuman Prospecting is a branch of Pereus Marketing that offers outbound sales services for B2B companies. You can choose from cold calling, lead generation, and appointment setting, or access its prospecting lists to improve your outbound sales campaign. It can work with clients in commercial insurance, real estate, financial services, pharmaceuticals, and more.

Summary

Superhuman-Prospecting-_-Pereus Marketing Logo
Superhuman Prospecting & Pereus Marketing
  • Address
    910 E. Main St., Suite 102
    Norristown, PA 19401
  • Phone Number
    267-571-7008
  • Service Lines
    Voice Services
    Direct Marketing
    Market Research
  • Industry Focus
    Business services
    Advertising & marketing
    Education
  • Clients
    Haney Enterprises, Inc., RDX Bioscience, KixRx, i2W Ltd, Atlas Digital, Renbue Corporation,
Company Info
  • $25 - $49/hour
  • 10 - 49 employees
VSA-Prospecting Logo
VSA Prospecting
  • $25 - $49/hour
  • 50 - 249 employees
VSA Prospecting offers complete call center services and can stand in as your entire inside sales team. It works with clients in industries, such as education, healthcare, and manufacturing and can set sales appointments, provide customer service, run surveys, and more. It can also perform market research in the form of secret shopping or outreach to senior executives and managers.

Summary

VSA-Prospecting Logo
VSA Prospecting
  • Address
    212 Haddon Avenue, Suite 8
    Haddon Township, NJ 08108
  • Phone Number
    856-240-8100
  • Service Lines
    Voice Services
    Event Marketing & Planning
    Lead Generation
  • Industry Focus
    Medical
    Manufacturing Education
  • Clients
    Not disclosed
Company Info
  • $25 - $49/hour
  • 50 - 249 employees
WeCare-Technology Logo
WeCare Technology
  • Custom Quote
  • 250 - 999 employees
WeCare offers customer support by email, phone, chat, and social media for clients in retail, travel and tourism, healthcare, and other industries. It trains its agents at its New Jersey offices and uses the latest interactive voice response (IVR) and call routing tools to ensure timely handling of messages. Other specialties include live chat and social media services, outsourced data analytics, and back-office support.

Summary

WeCare-Technology Logo
WeCare Technology
  • Address
    1101 N. Kings Highway Suite - G100
    Cherry Hill, NJ 08034
  • Phone Number
    1-866-314-0619
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Retail
    e-Commerce
    Healthcare & Insurance
    Government
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 250 - 999 employees

How We Chose the Best BPO Companies in Philadelphia

There's no shortage of business process outsourcing (BPO) services in Philadelphia to choose from, but they all vary widely in terms of their service lines and specialties. We've evaluated them based on three key factors: their size, services, and the industry or industries they focus on.

Multiple Service Lines

The service lines that a BPO service offers can range from payroll and accounting to sales and customer support services. We've featured firms that offer multiple service lines, including options for both front-office and back-office services.

Size of Firm

Both large and small firms have their benefits, depending on the size of your business and what level of personalization you expect. Smaller firms may be able to offer more customized options, but larger firms may have a broader range of expertise.

Industry Focus

Finally, it's important to choose a BPO service that has experience in your field, whether it's healthcare, finance, or e-commerce. We've made sure to include firms with a diverse set of specialties to meet the needs of businesses of all kinds.

Questions to Ask BPO Services

With so many BPO Companies in Philadelphia each offering similar features, it’s important to ask the right questions during your initial discovery call or demo. To help you make the right inquiries, we put together a downloadable list of questions to ask your prospective BPO service.

Questions to Ask BPO Companies

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