Our Top Picks

Abacus-Cambridge-Partners Logo
Abacus Cambridge Partners
  • Custom Quote
  • 1,000 - 9,999 employees
Abacus Cambridge Partners provides business process outsourcing in the form of live chat, sales, customer support, back-office operations, and more. It combines human employees with artificial intelligence (AI) tools to ensure reliable services at an affordable rate. Some of its specific services include recruitment, payroll outsourcing, and exit management.

Summary

Abacus-Cambridge-Partners Logo
Abacus Cambridge Partners
  • Address
    405 Lexington Avenue The Chrysler Building 9th Floor PMB # 9014
    New York, NY
    10174
  • Phone Number
    207-397-8725
  • Service Lines
    Voice Services, enterprise resource planning (ERP) consulting and system integration (SI), and information technology (IT) strategy consulting
  • Industry Focus
    eCommerce
    Other industries
    Real estate
  • Clients
    Hafilat Industry LLC
    Safaricom
    Telenor
Company Info
  • Custom Quote
  • 1,000 - 9,999 employees
Answering-Legal Logo
Answering Legal
  • Custom Quote
  • 51-200 employees
Answering Legal works specifically with law firms by providing a 24/7 virtual receptionist to ensure that you never miss a client. It can handle live answering, message taking, and the full legal intake process with customized and unlimited questions. You'll get a free trial for the first 10 days, after which you'll pay a flat rate based on call volume. Its clients include defense attorneys, traffic lawyers, immigration attorneys, labor lawyers, and more.

Summary

Answering-Legal Logo
Answering Legal
  • Address
    120 Lake Ave S. Suite #12
    Nesconset, NY 11767
  • Phone Number
    631-400-8888
  • Service Lines
    Virtual receptionist, and legal intake specialist
  • Industry Focus
    Telecommunications
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 51-200 employees
ARDEM-Incorporated Logo
ARDEM Incorporated
  • Less than $25/hour
  • 250 - 999 employees
ARDEM Incorporated offers business process outsourcing for established companies in industries, such as finance, healthcare, utilities, and retail. It uses cloud technologies to provide the right mix of human experts and automated services. You can turn to the agency for data entry services, back-office support, accounts payable processing, utility bill management, and more, while maintaining Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Payment Card Industry (PCI) compliance.

Summary

ARDEM-Incorporated Logo
ARDEM Incorporated
  • Address
    Princeton
    Hillsborough, NJ
    08844
  • Phone Number
    888-359-2679
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Financial services
    Medical
    Government
  • Clients
    H&M
    Morgan Stanley
    SSense
    Edelman Financial Services
    goby
Company Info
  • Less than $25/hour
  • 250 - 999 employees
Bluewolf Logo
Bluewolf
  • $150 - $199/hour
  • 1,000 - 9,999 employees
Bluewolf is an IBM company that works with clients in healthcare, financial services, and communications. As a Salesforce partner, it offers a range of BPO services, such as a "smarter contact center" that uses AI and omnichannel support features as well as AI Now for connected commerce and telecommunications. Its cloud-based platforms make it easy for multiple agents to handle interactions on the same system.

Summary

Bluewolf Logo
Bluewolf
  • Address
    11 E 26th St,
    New York, NY
    10010
  • Phone Number
    866-455-9653
  • Service Lines
    CRM Consulting and SI
    IT Managed Services
    Cloud Consulting & SI
  • Industry Focus
    Information Technology & Services
  • Clients
    Stanley Black & Decker, Lenovo, Nuance, American Red Cross, Harvard Business School, Iron Mountain, Western Digital, Yale University
Company Info
  • $150 - $199/hour
  • 1,000 - 9,999 employees
Boldly Logo
Boldly
  • $25 - $49/hour
  • 50 - 249 employees
Boldly provides virtual assistance, marketers, and other remote staff on a subscription basis so you know how much you can expect to pay each month. You'll get a dedicated account manager and can speak to prospective staff members before committing to ensure that the agency is a good fit. Boldly caters to small businesses, solopreneurs, and enterprise clients and can handle customer service, bookkeeping, project management, multilingual services, and more.

Summary

  • Address
    295 Madison Ave. 12th Floor
    New York, NY
    10017
  • Phone Number
    800-456-0633
  • Service Lines
    Non-Voice BPO/Back Office Services
    Content Marketing
    Finance & Accounting Outsourcing (FAO)
  • Industry Focus
    Information technology
    Business services
    Hospitality & leisure
  • Clients
    99Designs
    Nakd Bars
Company Info
  • $25 - $49/hour
  • 50 - 249 employees
Canon-Business-Process-Services Logo
Canon Business Process Services
  • Less than $25/hour
  • 1,000 - 9,999 employees
Canon Business Process Services offers everything from imaging and mail services to managed workforce services, all backed by the Canon brand. It can help automate repetitive tasks like insurance forms processing, improve mail efficiency, and scan and process documents for streamlined data capture. These services can be applied to the financial services industry, higher education, healthcare, and manufacturing, with the option of onsite, offsite, and offshore delivery models.

Summary

Canon-Business-Process-Services Logo
Canon Business Process Services
  • Address
    261 Madison Avenue, 3rd Floor,
    New York, NY
    10016
  • Phone Number
    888-623-2668
  • Service Lines
    Voice Services
    IT Managed Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Education
    Financial services
    Energy & natural resources
  • Clients
    Procopio
Company Info
  • Less than $25/hour
  • 1,000 - 9,999 employees
Carden-IT-Services Logo
Carden IT Services
  • $50 - $99/hour
  • 10 - 49 employees
Carden IT Services is a fully managed IT services provider that offers security, support, telecoms, and more. Its helpdesk is available on weekdays and is staffed by qualified Microsoft technicians, with 24/7 support available if requested. All of its plans can be customized to suit your business, with a dedicated team and detailed documentation to ensure consistent service. You'll also get access to a self-service client portal.

Summary

Carden-IT-Services Logo
Carden IT Services
  • Address
    85 Broad Street
    New York, NY
    10004
  • Phone Number
    646-461-9176
  • Service Lines
    IT Managed Services
    Other IT Consulting and SI
    IT Strategy Consulting
  • Industry Focus
    Information Technology & Services
  • Clients
    Levicks Accountants, WMC Legal
Company Info
  • $50 - $99/hour
  • 10 - 49 employees
Cogneesol Logo
Cogneesol
  • Less than $25/hour
  • 250 - 999 employees
Cogneesol offers a wide range of BPO services, including accounting and bookkeeping, insurance back office, legal support, and data management. It has more than 12 years of experience and works with international clients in more than 15 countries. Its services are tailored to specific industries like manufacturing, shipping, retail, and hospitality.

Summary

Cogneesol Logo
Cogneesol
  • Address
    30 Wall Street, 8th Floor
    New York, NY 10005
  • Phone Number
    833 313 3143
  • Service Lines
    Finance & Accounting Outsourcing (FAO)
    Non-Voice BPO/Back Office Services
    IT Managed Services
  • Industry Focus
    Business services
    Financial services
    Hospitality & leisure
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 250 - 999 employees
Conduent Logo
Conduent
  • Less than $25/hour
  • 10,000+ employees
Conduent provides "mission-critical services and solutions" for government agencies, healthcare providers, insurance companies, and more. It specializes in business operations, such as document management and automation, as well as solutions for customer experience management, transportation, and payment and eligibility.

Summary

Conduent Logo
Conduent
  • Address
    1150 South Ave.,
    Staten Island, NY
    10314
  • Phone Number
    844-663-2638
  • Service Lines
    Finance & Accounting Outsourcing (FAO)
    HR Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Business services
    Consumer products & services
    Financial services
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 10,000+ employees
Conduit-Global Logo
Conduit Global
  • Less than $25/hour
  • 250 - 999 employees
Conduit Global offers an omnichannel customer engagement platform as well as other cloud contact center solutions. It can also provide BPO services, such as business consulting and outsourcing, platform design, and cloud migration. You'll benefit from AI tools and CRM integrations to improve your productivity and customer relationships.

Summary

Conduit-Global Logo
Conduit Global
  • Address
    750 Lexington Avenue
    New York, NY 10022
  • Phone Number
    212-909-8290
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Financial services
    Media
    Medical
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 250 - 999 employees
DialAmerica 2 Logo
DialAmerica
  • Custom Quote
  • 1,000 - 9,999 employees
DialAmerica provides customer engagement services for both business-to-business (B2B) and business-to-consumer (B2C) customers in industries like healthcare, education, government, and finance. You can choose from sales and marketing campaigns and customer service solutions with a 12-to-1 agent-to-supervisor ratio to ensure consistent results. Healthcare providers can also access enrollment services, member and provider services, and retention campaigns.

Summary

DialAmerica 2 Logo
DialAmerica
  • Address
    960 MacArthur Blvd,
    Mahwah, NJ
    07430
  • Phone Number
    800-913-3331
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Medical
    Non-profit
    Financial services
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 1,000 - 9,999 employees
EXL Logo
EXL Service
  • Less than $25/hour
  • 10,000+ employees
EXLService works with data-led businesses in health, insurance, travel and leisure, utilities, and more. Its operations management services are designed to help you decrease risks, improve the experiences of your customers, or streamline your operating model. It can also help with business transformations by rearchitecting legacy data systems.

Summary

EXL Logo
EXL Service
  • Address
    320 Park Avenue, 29th Floor
    New York, NY 10022
  • Phone Number
    212-277-7100
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Financial services
    Medical
    Hospitality & leisure
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 10,000+ employees
Hi-Tech-BPO Logo
Hi-Tech BPO
  • Less than $25/hour
  • 250 - 999 employees
Hitech BPO focuses on data management solutions, such as data entry, collection, and processing. The team has been in business since 1992 and claims to have shifted from being a traditional BPO service provider to a "holistic next-generation business process management solutions provider." This means you'll get access to the latest business intelligence tools and analytical solutions to give you a competitive edge.

Summary

Hi-Tech-BPO Logo
Hi-Tech BPO
  • Address
    1460 Broadway
    New York, NY
    10036
  • Phone Number
    917-543-1832
  • Service Lines
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Advertising & marketing
    Manufacturing
    Real estate
  • Clients
    Siemens
    Dow
    Monash University
    Pfizer
Company Info
  • Less than $25/hour
  • 250 - 999 employees
Vee-Bill Logo
Vee Bill
  • Custom Quote
  • 1,000 - 9,999 employees
Vee Technologies offers BPO services for clients in logistics, media, finance, and more. It provides e-governance solutions like smart card implementation, electric meter reading and bill generation, and scanning and digitization services. It also provides services to healthcare providers, including analytics and risk adjustment services.

Summary

Vee-Bill Logo
Vee Bill
  • Address
    489 Fifth Avenue, 19th Floor
    New York, NY 10017
  • Phone Number
    646-837-0837
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Hospital & Health Care
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 1,000 - 9,999 employees
VirtusaPolaris Logo
VirtusaPolaris
  • Less than $25/hour
  • 1,000 - 9,999 employees
VirtusaPolaris has experience with life sciences, communications, banking, hospitality, and several other industries. It offers a wide range of cloud services and managed services, including knowledge process outsourcing to help you digitize, automate, or otherwise streamline your business systems. You'll benefit from highly trained teams with experience using AI and machine learning (ML) to improve business outcomes.

Summary

VirtusaPolaris Logo
VirtusaPolaris
  • Address
    225 Liberty Street, 34th Floor
    New York, NY 10281
  • Phone Number
    646-916-4000
  • Service Lines
    IT Strategy Consulting
    Web Design
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Financial services
    Medical
    Education
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 1,000 - 9,999 employees

How We Chose the Best BPO Companies in New York City

There are plenty of business process outsourcing (BPO) services in New York City to choose from, spanning a range of service lines and industries. We've evaluated our top picks based on three key criteria: their service lines, size, and industry of expertise.

Multiple Service Lines

The more services lines a BPO provider offers, the more aspects of your business with which they can help. We've included BPO services that can handle a combination of front-office and back-office services, such as tech support, bookkeeping, and accounting.

Size of Firm

Both large and small firms have their benefits, so we've included options of all sizes so you can choose the best fit for your company. Large firms may have more service lines or employees, but smaller firms may offer more personalized services.

Industry Focus

Choosing a BPO service with expertise in your industry is a necessity, especially if you work in a highly specialized field, such as healthcare or banking. Our list includes firms that cater to several major industries to meet the needs of as many businesses as possible.

Questions to Ask BPO Companies

With so many BPO Companies in New York City each offering similar features, it’s important to ask the right questions during your initial discovery call or demo. To help you make the right inquiries, we put together a downloadable list of questions to ask your prospective BPO service.

Questions to Ask BPO Companies

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