Our Top Picks

321-Telecommunications Logo
321 Telecommunications
  • Custom Quote
  • 11-50 employees
321 Telecommunications provides small and medium-sized businesses with customer relationship management application services, call center services, and network operation services. With its assistance, customers can conduct 24/7 monitoring, escalations, event research, and remediation as well as increase workforce productivity. 321 Telecommunications monitors its customers' entire IP telephone communications infrastructure, which allows it to efficiently resolve any problems occurring in the system.

Summary

321-Telecommunications Logo
321 Telecommunications
  • Address
    321 Communications Inc.
    4600 Touchton Road, Suite 1150
    Jacksonville, FL 32246
  • Phone Number
    855-932-1266
  • Service Lines
    Call Center Services
    Wireless Partner Services
    NOC Services
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 11-50 employees
America_s-Call-Center Logo
America's Call Center
  • Custom Quote
  • 11-50 employees
America's Call Center serves legal, business, medical, and healthcare customers and guarantees accurate and efficient call handling. Its unique features include advanced technology and call monitoring, dynamic scripted messaging, usage of remote or in-house databases, instantaneous email or text responses, and 24/7 support. America's Call Center has been in business since 1987 and is HIPAA/HITECH compliant.

Summary

America_s-Call-Center Logo
America's Call Center
  • Address
    7901 Baymeadows Way, Suite #14
    Jacksonville, FL 32256
  • Phone Number
    904-224-2000
  • Service Lines
    Voice Services
    BPO Customer Care
  • Industry Focus
    Legal
    Healthcare
    Automotive
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 11-50 employees
Answer-Aide Logo
Answer Aide
  • Custom Quote
  • 11-50 employees
Answer Aide offers a wide range of business process outsourcing solutions. The company’s service agents, in-house virtual receptionists, marketing managers, and call center agents assist customers with telephone answering and administrative and secretarial tasks, as well as social media content management. Answer Aide helps to increase brand awareness and, as a result, increase sales. All the customer support staff is based in the United States.

Summary

Answer-Aide Logo
Answer Aide
  • Address
    4475 US-1 S #302, St. Augustine,
    FL 32086, United States
  • Phone Number
    866-427-3500
  • Service Lines
    Voice Services
    BPO
    Social Media Management
  • Industry Focus
    Business services
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 11-50 employees
BroadBased Logo
BroadBased
  • $100 - $149/hour
  • 2 - 9 employees
BroadBased has over 25 years of business experience. It provides clients with a wide range of marketing services, including developing a comprehensive strategy for businesses, helping them find and profile their target audiences, shooting professional videos, and designing brochures, direct mail pieces, and annual reports. The company’s digital marketing capabilities span everything from traffic to conversion.

Summary

BroadBased Logo
BroadBased
  • Address
    1301 Riverplace Boulevard, Suite 1830
    Jacksonville, Florida 32207
  • Phone Number
    904-398-7279
  • Service Lines
    Advertising
    Branding
    Digital Strategy
  • Industry Focus
    Education
    Information technology
    Manufacturing
  • Clients
    CSX Corporation, Episcopal School of Jacksonville, Jacksonville University, Waterfall Condominiums, Ed Fraser Memorial Hospital
Company Info
  • $100 - $149/hour
  • 2 - 9 employees
Chat-Media Logo
Chat Media
  • Custom Quote
Chat Media specializes in the home improvement industry. It offers customer survey campaigns made for prospect qualification, inbound and outbound lead campaigns, and help desk service support. The company’s team of trained and skilled call agents and lead generation agents strives to deliver the highest quality in all services, such as taking orders, generating leads, technical support, appointment setting, and marketing research.

Summary

Chat-Media Logo
Chat Media
  • Address
    7901 Baymeadows Way Ste 4
    Jacksonville Florida
  • Phone Number
    904-616-7544
  • Service Lines
    Lead Generation
    Inbound/Outbound Lead Campaigns
    Customer Service
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • Custom Quote
DialAmerica 2 Logo
DialAmerica
  • Custom Quote
  • 1,000 - 9,999 employees
Businesses operating in many different industries can benefit from DialAmerica’s BPO services. This company, founded over five decades ago, offers campaign management, lead generation, and customer acquisition and retention solutions. Its clients can also outsource customer service for technical support and member feedback support, as well as a variety of healthcare enrollment, data entry, and provider services.

Summary

DialAmerica 2 Logo
DialAmerica
  • Address
    6700 Southpoint Parkway
    Suite 500
    Jacksonville, FL 32216
  • Phone Number
    904-596-2590
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Medical
    Non-profit
    Financial services
  • Clients
    Reserve National Insurance Company, Southern California Edison,
Company Info
  • Custom Quote
  • 1,000 - 9,999 employees
Dixon-Hughes-Goodman Logo
Dixon Hughes Goodman
  • Custom Quote
  • 1,000 - 9,999 employees
Dixon Hughes Goodman serves businesses nationwide and internationally. It offers assurance, tax, and advisory services to clients working in many different industries, from agriculture to manufacturing to transportation. It facilitates attest procedures and audits, counsels businesses on tax reform and recent legislation, and ensures their tax compliance at various levels. It also offers the DHG Advisory Acceleration Platform to help clients drive pace, engagement, and results.

Summary

Dixon-Hughes-Goodman Logo
Dixon Hughes Goodman
  • Address
    245 Riverside Ave., Suite 410
    Jacksonville, FL 32202
  • Phone Number
    904-296-5300
  • Service Lines
    Accounting
    Audit
    Advisory and Consulting
  • Industry Focus
    Healthcare
    Hospitality
    Restaurant
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 1,000 - 9,999 employees
ERC Logo
ERC
  • Custom Quote
  • 1,000 - 5,000 employees
ERC serves a very wide range of businesses, from health and wellness to finances and media to travel and transportation. Its key values are entrepreneurship, passion, and innovation. ERC helps customers develop a unique marketing strategy and save their money by means of recovery and collection, as well as offering back-office support and tech solutions.

Summary

  • Address
    Jacksonville, Florida
  • Phone Number
    800-617-0049
  • Service Lines
    Content Moderation
    ExpoTechnology
    Outsourcing
    Offshoring
  • Industry Focus
    Media and Technology
    Energy
    Travel and Transportation
    Financial Services
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 1,000 - 5,000 employees
FIS Logo
FIS
  • Custom Quote
  • 10,000+ employees
FIS offers a very wide range of business process outsourcing services to merchants, financial institutions, corporates, capital markets, large enterprises, and small and medium-sized businesses. From new insights, comprehensive reporting, and data visualization to payroll solutions and assurance, FIS covers all the customer’s needs on any complexity level. In addition, the company is committed to advancing the sustainability of its actions.

Summary

  • Address
    Jacksonville, Florida
    United States
  • Phone Number
    877-776-3706
  • Service Lines
    Wealth Management
    Risk Management
    Outsourced Payment Solutions
  • Industry Focus
    Banking and Finance
    Investments
  • Clients
    Worthpoint, National Capital Bank, PDI, Bambu, Radius Media Group
Company Info
  • Custom Quote
  • 10,000+ employees
GSM-Marketing Logo
GSM Marketing
  • $100 - $149/hour
  • 2 - 9 employees
Customers can consult GSM Marketing for building, evaluating, and refining their marketing strategy. The company designs websites, produces videos, and offers graphic design and marketing services. One of the most powerful features it offers is marketing automation, which supports identification, lead scoring, email automation, and customer relationship management (CRM) tools. It allows the client to plan and develop customized content, automate workflow, utilize in-system analytics, and manage relationships with the customer.

Summary

GSM-Marketing Logo
GSM Marketing
  • Address
    4600 Touchton Rd E, Suite 1150
    Jacksonville, FL 32246
  • Phone Number
    904-565-2959
  • Service Lines
    Marketing Strategy
    Video Production
    Web Design
  • Industry Focus
    Financial Services
    Investments
  • Clients
    Donoghue Forlines, fly!, The Finway Group, Waypoint, AimPoint Pension
Company Info
  • $100 - $149/hour
  • 2 - 9 employees
Interchanges Logo
Interchanges
  • $100 - $149/hour
  • 10 - 49 employees
Interchanges helps companies, from start-ups to corporations, grow top-line and bottom-line revenues. It utilizes a dual-track strategy of discovering hidden opportunities as well as identifying underperforming actions. Its team of skilled and experienced marketing experts, strategy analysts, entrepreneurs, and lead generation specialists assists customers by delivering significant returns on investment, increasing revenues, and acquiring new business opportunities.

Summary

Interchanges Logo
Interchanges
  • Address
    1015 Atlantic Blvd.
    #293 atlantic Beach,
    Florida 32233
  • Phone Number
    904-834-4814
  • Service Lines
    Digital Strategy
    Marketing Strategy
    Advertising
  • Industry Focus
    Automotive
    Non-profit
    Hospitality
  • Clients
    AllenField, Ziglar, Ebara, Patriot Rail, Miura, Hydmech, Intexion
Company Info
  • $100 - $149/hour
  • 10 - 49 employees
Jacksonville-SEO Logo
Jacksonville SEO
  • Custom Quote
  • 2 - 9 employees
Jacksonville SEO is a full-service digital marketing company. It offers innovative social media marketing; search engine optimization to gain high-ranking placement in search results; pay-per-click and email marketing, and advanced web analytics, as well as developing an appropriate content strategy to engage and inspire audiences. It can also design websites and implement various techniques to optimize sales.

Summary

Jacksonville-SEO Logo
Jacksonville SEO
  • Address
    Jacksonville, FL 32216
    United States
  • Phone Number
    904-250-0070
  • Service Lines
    Mobile & App Marketing
    Web Development
    Sales Optimization
  • Industry Focus
    eCommerce
    Business services
    Recreational facilities
  • Clients
    Henn and Nardini Contracting, Ellenwood, All Dubai, Pure Hypnosis, Hedstrom
Company Info
  • Custom Quote
  • 2 - 9 employees
LACS-BPO Logo
LACS BPO
  • Custom Quote
LACS BPO offers custom relationship management solutions to maximize businesses’ sales and lower investment costs. It strives to provide seamless integration between the client’s current CRM, sales team, warehouse, customer support, accounts receivable department, bid desk, and operations and has support available 24 hours a day, seven days a week. It also assists with back-end processes, CRM upkeep, changes, and maintenance.

Summary

LACS-BPO Logo
LACS BPO
  • Address
    1457 Biscayne Bay Dr.
    Jacksonville, FL
  • Phone Number
    844-368-9655
  • Service Lines
    Data Center Solutions
    Call Center Solutions
    B2B Sales
  • Industry Focus
    BPO
  • Clients
    Not disclosed
Company Info
  • Custom Quote
ModFXMedia Logo
ModFXMedia
  • Custom Quote
ModFXMedia aims to deliver top-notch marketing services to clients from many fields and industries. It helps develop an effective strategy using inbound marketing, on-page, and off-page optimization, content development, and pay-per-click campaigns. Once the targeted customers are able to find the website, ModFXMedia utilizes direct calls to action, leads, and other techniques to qualify them for the business’ sales members.

Summary

ModFXMedia Logo
ModFXMedia
  • Address
    25 N Market St #102
    Jacksonville, FL 32202
  • Phone Number
    904-673-7587
  • Service Lines
    Inbound Marketing
    On-page and off-page optimization (SEO)
    Content development strategy
    Pay-per-click (PPC) campaign strategy
  • Industry Focus
    Health and Wellness
    Food
  • Clients
    ManHair, 904thin.com, FoodFreshWare, Regenerative Medicine of Northern Florida, Heal Below Zero
Company Info
  • Custom Quote
Multiverse-Media-Group Logo
Multiverse Media Group
  • $100 - $149/hour
  • 2 - 9 employees
Multiverse Media Group works with clients of all sizes, from small start-ups to Fortune 500s. The company, which started as a video-only production house, now designs websites, shoots corporate, commercial, and training videos, and provides comprehensive marketing services. Clients gain access to a team of experienced digital experts and receive detailed analytics and project reporting every month. Among offered solutions are SEO, pay-per-click ad campaigns, social media management, and many others.

Summary

Multiverse-Media-Group Logo
Multiverse Media Group
  • Address
    11655 Central Pkwy, #302
    Jacksonville, FL 32224
  • Phone Number
    904-701-3016
  • Service Lines
    Marketing Strategy
    Video Production
    Web Design
  • Industry Focus
    Information technology
    Legal
    Business Services
  • Clients
    Exit Technologies, Taylor Law Office, Crews Control, Soine Dermatology, Park Avenue Dental
Company Info
  • $100 - $149/hour
  • 2 - 9 employees
Paycor Logo
Paycor
  • Custom Quote
  • 1,001- 5,000 employees
Paycor works with over 40,000 medium-sized and small businesses. It offers a very wide range of people management services, from recruitment and onboarding to payroll solutions, time management, and building a company culture. It also provides very detailed and highly customizable human resources reporting. In addition to innovative platforms, Paycor has a team of dedicated professionals who personally support the business with their expertise.

Summary

  • Address
    10550 Deerwood Park Boulevard, Suite 306
    Jacksonville, Florida 32256
  • Phone Number
    844-986-3261
  • Service Lines
    Human Capital Management
    Onboarding
    Learning Management System
    Pulse Surverys
  • Industry Focus
    Education
    Healthcare
    Manufacturing
  • Clients
    Pure Dental Brands, Unified Wire and Cable, Chive Media Group, YMCA Salina, Donaldson
Company Info
  • Custom Quote
  • 1,001- 5,000 employees
Smart Web Consulting Logo
Smart Web Consulting
  • Custom Quote
Smart Web Consulting is a full-service SEO agency that strives to deliver the best results to help local businesses grow. Its highly personalized approach includes techniques such as local search, paid advertising, and social media management. With over 15 years of experience, it pledges to acquire, retain and engage customers, create qualified traffic to the site, and increase conversion.

Summary

Smart Web Consulting Logo
Smart Web Consulting
  • Address
    Jacksonville, FL 32216
    United States
  • Phone Number
    904-900-2329
  • Service Lines
    SEO
    Content Marketing
    Lead Generation
  • Industry Focus
    Business Services
    Construction
  • Clients
    Shane Rathel Pools, Total Air Care Inc., North GA Plumbing, Gant and Brown,
Company Info
  • Custom Quote
Star-telecom
Star Telecommunication
  • Custom Quote
Star Telecommunication employs a plethora of client support professionals who assist businesses in many different ways. They offer inbound and outbound calling services, email and live chat support, back-office support, and e-commerce support. In addition, Star Telecommunication employs bilingual and multilingual agents who can help clients that speak English, French, and Spanish. The company works with a range of businesses throughout various industries.

Summary

Star-telecom
Star Telecommunication
  • Address
    101 East Union Street, Ste 100,
    Jacksonville FL 32202
  • Phone Number
    904-415-6170
  • Service Lines
    Inbound/Outbound Voice Services
    Back Office Support
    eCommerce Support
  • Industry Focus
    eCommerce Travel
    Retail
    Energy
  • Clients
    Not disclosed
Company Info
  • Custom Quote

How We Chose the Best BPO Companies in Jacksonville

When your company needs BPO services in Jacksonville, it may be hard to sort through all the data to find those with the features you require. Fortunately, we do the heavy lifting for you by listing the best BPO services in Jacksonville based on a three-part methodology. This process involves selecting firms with multiple service lines, a variety of differently sized businesses, and a broad industry focus.

Multiple Service Lines

Different businesses have different needs, so BPO services in Jacksonville that have multiple service lines typically rank higher. Some of the lines we look for when making our lists include marketing strategy, video production, web design, advertising, branding, social media management, and content moderation.

Size of Firm

Small businesses often provide a personal touch and focus on specifics, while larger BPO services typically offer a wider service range with multiple on-call experts who home in on what you need fast. For that reason, we chose a nice mix of small and large firms in our best BPO services in Jacksonville list.

Industry Focus

Niche-specific businesses usually have specialized requirements for BPO services, making industry-focused options a great way to break down which firms do what. Some of the specialties we outline on our best BPO services in Jacksonville list include financial services, investments, information technology, legal and business services, automotive, nonprofits, and hospitality.

Questions to Ask BPO Companies

With so many BPO Companies in Jacksonville each offering similar features, it’s important to ask the right questions during your initial discovery call or demo. To help you make the right inquiries, we put together a downloadable list of questions to ask your prospective BPO service.

Questions to Ask BPO Companies

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