Our Top Picks

Ameridial Logo
Ameridial
  • Less than $25/hour
  • 1,000 - 9,999 employees
Ameridial is a large U.S.-based customer call center that offers customized business solutions. Customer service and sales support are its main priorities. In 2019, Ameridial partnered with Fusion BPO, an international pioneer in business process outsourcing. The company now offers a scalable portfolio of communications services, IT management, inbound and outbound services, telemarketing, multichannel support, work-at-home solutions, and contact tracing. Its specialties are healthcare, retail, and nonprofit. Ameridial is certified by business-governing bodies such as MBE and FISMA.

Summary

Ameridial Logo
Ameridial
  • Address
    4877 Higbee Ave NW, 2nd Floor,
    Canton, OH
    44718
  • Phone Number
    888-480-8700
  • Service Lines
    Inbound Services
    Outbound Services
    Call Center Outsourcing
    Multi-Channel Support
    Work At Home Solutions
    Contact Tracing Service
  • Industry Focus
    Healthcare
    Retail & eCommerce
    Non-Profit
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 1,000 - 9,999 employees
AnswerNet Logo
AnswerNet
  • Less than $25/hour
  • 250 - 999 employees
Answernet operates a nationwide network of call centers and answering services, presenting its clients with access to an extensive structure of expertise. It runs business-to-consumer (B2C) and business-to-business (B2B) programs. The services offered include full customer support, CRM hosting, automation, and inbound and outbound systems. Any business process that can be handled via email, phone, or fax can be outsourced to AnswerNet. Some industries it has served include financial, government, retail, medical, legal, and insurance.

Summary

AnswerNet Logo
AnswerNet
  • Address
    3930 Commerce Ave.
    Willow Grove, PA 19090
  • Phone Number
    800-411-5777
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Advertising & marketing
  • Clients
    Not disclosed
Company Info
  • Less than $25/hour
  • 250 - 999 employees
Aspen-Careers Logo
Aspen Careers
  • Custom Quote
  • 2-10 employees
Aspen Careers is a small-sized personnel agency that specializes in professional, administration, information technology, and legal placement. It takes a personalized approach to connect employers with qualified candidates and provides helpful job listings for prospective employees. Resume reviews and interview feedback are given to ensure candidates are prepared. Aspen Careers is affiliated with notable organizations such as the Association of Legal Administrators (ALA) and the Human Resource Association of Ohio (HRACO).

Summary

Aspen-Careers Logo
Aspen Careers
  • Address
    88 E Broad St, Suite 1100,
    Columbus, Ohio
    43215
  • Phone Number
    614-992-1010
  • Service Lines
    Legal Secretaries, Paralegals, Attorneys, Legal Assistants, Executive Assistants, Administrative Assistants, Recruiting, Talent Acquisition, Staffing, Legal Placement, Legal Recruiter, Administrative Staffing, IT, and Information Technology
  • Industry Focus
    Staffing & Recruiting
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 2-10 employees
Aspiration-Marketing Logo
Aspiration Marketing
  • Custom Quote
  • 10-49 employees
Aspiration Marketing is an international marketing company where sales conversion optimization is the main goal. It assists its clientele in developing an effective sales pipeline funnel. Brand identity is developed through service offerings such as start-up marketing, inbound and outbound advertising campaigns, web design and content, sales operations, social media, and recruitment. It also handles law firm marketing. The company even offers a free website audit to review if an update or redesign might be needed to boost performance. The company ensures its clients' websites are best optimized for search engine optimization (SEO), traffic, leads, and sales. Some of its clients are Flexis, SmartDreamers, and UberCloud.

Summary

Aspiration-Marketing Logo
Aspiration Marketing
  • Address
    Grand Island, New York
    14072
  • Phone Number
    1-201-448-7304
  • Service Lines
    Content Marketing
    Conversion Optimization
    Social Media Marketing
  • Industry Focus
    Not disclosed
  • Clients
    UiPath, dcs plus, SmartDreamers, Books Tell You Why, flexis, Intertec International
Company Info
  • Custom Quote
  • 10-49 employees
CMS Logo
CMS
  • Custom Quote
  • 10-49 employees
CMS (Continental Message Solution) is a call center agency providing continental call center solutions, which include live 24-hour voice services and full virtual receptionist duties. CMS is dedicated to customer service support and uses the latest automated technologies to streamline its processes. Some services in its packages are interactive inbound and outbound voice systems, order taking, customer notification systems, and targeted and frequent customer communication. It works with various industries worldwide including legal, medical, property, education, and government. Some notable clients are Coca-Cola, Volvo, and Kroger.

Summary

  • Address
    41 South Grant Avenue
    Columbus, Ohio
    43215
  • Phone Number
    877-773-9998
  • Service Lines
    Voice Services
    Non-Voice BPO/Back Office Services
  • Industry Focus
    Construction
    Finance
    HVAC
    Property Management
    Transportation
    E-commerce
    Funeral Homes
    Legal
    Real Estate
    Travel & Hospitality
    Education
    Government
    Manufacturing
    Retail
    Utilities & Energy
  • Clients
    Coca-Cola, Volvo, Kraft
    Continental Message Solutions
Company Info
  • Custom Quote
  • 10-49 employees
ContactUS-Communications Logo
ContactUS Communications
  • Custom Quote
  • 50 - 249 employees
ContactUS Communications is a leading U.S. contact center that also provides social media marketing services and third-party quality assurance. ROI is boosted through sales revenue strategies, workforce optimization, customer relations, and enhancing brand awareness. Essential business intelligence is provided to its clients based on customer input and personalized interactions. Quality agent support and sophisticated technology systems are in place. It's partnered with many top companies, such as RingCentral and SOCAP International. It also won the HireVets Award from the U.S. Department of Labor.

Summary

ContactUS-Communications Logo
ContactUS Communications
  • Address
    3700 Fishinger Blvd.
    Columbus, OH
    43026
  • Phone Number
    614-984-2399
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 50 - 249 employees
Fahlgren-Mortine Logo
Fahlgren Mortine
  • $100 - $149/hour
  • 50 - 249 employees
Fahlgren Mortine is an integrated communications company whose services include public relations, branding, and digital strategy. It facilitates personalized strategies that combine data, creativity, and design. Its diverse team of experts engineers programs using various global marketing channels, including corporate communications and social media. Fahlgren Mortine is involved with industries that include healthcare, higher education, and tourism. It also works with top brands such as Abbot, Abercrombie & Fitch, and DHL.

Summary

Fahlgren-Mortine Logo
Fahlgren Mortine
  • Address
    4030 Easton Station Suite 300
    Columbus, OH
    43219
  • Phone Number
    800-731-8927
  • Service Lines
    Public Relations
    Branding
    Digital Strategy
  • Industry Focus
    B2BConsumer
    Healthcare
    Higher Education
    Tourism
  • Clients
    Abbott
    Abercrombie & Fitch
    DHL
    EMERSON
    Dunkin
Company Info
  • $100 - $149/hour
  • 50 - 249 employees
Fortuity Logo
Fortuity
  • Custom Quote
  • 50 - 249 employees
Fortuity is a contact center providing voice services and back-office support. It partners with businesses to create quality customer experiences using data-driven results. State-of-the-art technology is applied for optimal customer engagement through multiple channels. The sales team handles its clients' entire sales cycle, from lead generation to deal closing. Fortuity is recommended by the Better Business Bureau of Central Ohio.

Summary

Fortuity Logo
Fortuity
  • Address
    775 West Broad St.,
    Columbus, OH
    43222
  • Phone Number
    614-401-3050
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 50 - 249 employees
HKT-Teleservices Logo
HKT Teleservices
  • Custom Quote
  • 2-9 employees
HKT Teleservices is a small company whose industry focus is on telecommunications/cable, technology, travel, lifestyle and entertainment, premium retail, and financial services/insurance. Its service lines are customer care, e-commerce, collections, technical support, back-office support, telesales, and social media.

Summary

HKT-Teleservices Logo
HKT Teleservices
  • Address
    KMB Building, 9 Po Lun Street Lai Chi Kok,
    Kowloon, Hong Kong
  • Phone Number
    852-2888-3636
  • Service Lines
    Customer Care
    E-commerce
    Collections
    Technical Support
    Back Office Support
    Telesales
    Social Media
  • Industry Focus
    Technology
    Travel, Lifestyle & Entertainment
    Telecommunications / Cable
    Premium Retail
    Financial Services / Insurance
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 2-9 employees
Perceptionist Logo
Perceptionist
  • Custom Quote
  • 50 - 249 employees
Perceptionist is a medium-sized business that turns callers, chats, and internet leads into customers. It specializes in supporting independent and franchise businesses in the U.S. and Canada. The Perceptionist staff provides full-time and back-up support for its clients’ businesses. The company leverages its clients’ unique script, schedule, and pricing to help achieve profitable growth. Some services it provides are inbound and outbound sales support, live chat service, messenger sales, social media incorporation, and software integration solutions.

Summary

Perceptionist Logo
Perceptionist
  • Address
    178 W Schrock Road,
    Westerville, OH
    43081
  • Phone Number
    866-652-5968
  • Service Lines
    Non-Voice BPO/Back Office Services
    Voice Services
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 50 - 249 employees
Plante-Moran Logo
Plante Moran
  • Custom Quote
  • 1,001-5,000 employees
Plante Moran is a large international company that offers expert advisory support for business optimization in various sectors. The company's employees can assist clients in 27 different languages. Its extensive suite of services includes financial services and wealth management, human capital, cybersecurity, commercial property consulting, data analytics, and technology consulting. Its industry focus covers education, energy, manufacturing, nonprofit, family services, catering, government, and healthcare insurance.

Summary

Plante-Moran Logo
Plante Moran
  • Address
    250 S. High Street Suite 100
    Columbus, OH
    43215
  • Phone Number
    614-849-3000
  • Service Lines
    Audit & Accounting, Tax, Consulting, Weath Management, Human Capital, Technology, International, Business Advisory Services, Manufacturing, Financial Services, Service Industries, Construction, Private Equity Group, K-12, Energy, Government, HealthCare, and Not for Profit
  • Industry Focus
    Construction
    Dealerships
    Education
    Energy
    Family Office Services
    Financial Services
    Food and Beverage
    Franchise
    Government
    Healthcare
    Insurance Services
    Life Sciences
    Manufacturing
    Not-for-Profit
    Private Equity
    Professional Services
    Real Estate
    Restaurants
    Retail
    Technology Companies
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 1,001-5,000 employees
TouchPoint Logo
TouchPoint
  • Custom Quote
  • 2-9 employees
Touchpoint is an established contact center with a few locations across the globe. Its business model was founded as an alternative to traditional call center outsourcing since it only employs skilled agents who deliver professional services. Proven business tactics are implemented, and its main focus is always on customer care, prospecting, and acquisition. Touchpoint provides services that include data management, information technology, cross-sell/upsell, account management, and order processing.

Summary

TouchPoint Logo
TouchPoint
  • Address
    Mansfield, OH
    44907
  • Phone Number
    567-203-5303
  • Service Lines
    Data Management, Benchmarking, Retention Management, Customer Care/Maintenance,
    Customer Prospecting, Customer Acquisition, Activation/Order Processing, Cross-Sell/Up-Sell
  • Industry Focus
    Not disclosed
  • Clients
    Not disclosed
Company Info
  • Custom Quote
  • 2-9 employees

How We Chose the Best BPO Services in Columbus

There are several BPO services available in Columbus that cater to various industries and offer several service lines. To help you find the best firm for your business, we evaluated the best BPO services in Columbus according to what service lines they offer, the size of the firm, and the type of industries they work with.

Multiple Service Lines

BPO services can help a business in any industry improve both its back-office and front-office functions. When compiling our list of the best BPO services in Columbus, we made sure to include firms with a diverse range of service lines such as public relations, customer care, inbound and outbound services, and audit and accounting services.

Size of Firm

Our list of BPO services in Columbus includes firms that range in size from 2 employees to 10,000 employees. Depending on your business's needs, you may prefer to work with a small, medium, or large firm.

Industry Focus

The best BPO services in Columbus cover a diverse range of industry focus, including construction and dealerships, healthcare, retail and e-commerce, and telecommunications, among others.

Questions to Ask BPO Companies

With so many BPO Companies in Columbus each offering similar features, it’s important to ask the right questions during your initial discovery call or demo. To help you make the right inquiries, we put together a downloadable list of questions to ask your prospective BPO service.

Questions to Ask BPO Companies

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