Our Top Picks

Accenture Logo
Accenture
  • 10000+ employees
  • $100 - $149/hour
Using its proprietary SynOps platform, Accenture helps clients automate business procedures to increase business growth and revenue. The human-machine operating system reduces costs and compliance risks, improves lead conversion rates, and achieves high customer satisfaction. The company's data-driven operations reduce warranty claims, increase product availability, and maximize the human workforce. Accenture works with a variety of industries including insurance, financial, health, and retail.

Summary

Accenture Logo
Accenture
  • Address
    201 South College Street, Suite 1900
    Charlotte, NC
    28244
  • Phone Number
    704-332-6411
  • Service Lines
    Management Consulting, Systems Integration and Technology, Business Process Outsourcing, Application and Infrastructure Outsourcing, Digital, Technology, Strategy, Cloud, Analytics, Artificial Intelligence, Blockchain, Security
  • Industry Focus
    Automotive and Industrial, Banking, Communications and Media, Consumer Goods and Services, Energy, Health, High Tech, Insurance, Life Sciences, Natural Resources, Public Service, Retail, Software and Platforms, Travel, US Federal Government, Utilities
  • Clients
    Not disclosed
Company Info
  • 10000+ employees
  • $100 - $149/hour
Alight-Solutions Logo
Alight Solutions
  • 2 - 9 employees
  • Custom Quote
Alight Solutions provides services that help employers positively relate to employees' needs and future. The company manages and creates platforms that communicate options for qualifying, enrolling, and maintaining status in company healthcare, retirement, and other benefits programs. Employees have easier access to information to make decisions and manage accounts. Alight Solutions services include healthcare administration, benefits and pensions, payroll, and wealth management.

Summary

Alight-Solutions Logo
Alight Solutions
  • Address
    7201 University Oaks Dr
    Charlotte, NC 28262
  • Phone Number
    224-737-7000
  • Service Lines
    Lighting Design
  • Industry Focus
    Health, Wealth, HR, Financial Management, HCM
  • Clients
    Not disclosed
Company Info
  • 2 - 9 employees
  • Custom Quote
AnswerLive Logo
AnswerLive
  • 50 - 249 employees
  • Less than $25/hour
Connect with customers 24/7 using AnswerLive services. The company provides bilingual answering, customer help desk, appointment setting, order processing and data entry, and virtual receptionist solutions to businesses of all sizes. AnswerLive creates on-call schedules for appointments, screens and patches calls to business owners and managers, and routes voicemails to specific individuals. AnswerLive has served a variety of industries for over 30 years.

Summary

AnswerLive Logo
AnswerLive
  • Address
    1034 X-Ray Drive
    Gastonia, NC 28054
  • Phone Number
    704-481-1280
  • Service Lines
    Voice Services, Non-Voice BPO/Back Office Services
  • Industry Focus
    Business Services, Consumer Products, Legal & Compliance, Media, Banking
  • Clients
    Henson Mechanical Services, Robert R McGill Air Conditioning
Company Info
  • 50 - 249 employees
  • Less than $25/hour
BDO-USA Logo
BDO USA
  • 2 - 9 employees
  • Custom Quote
BDO provides auditing, tax, advisory, and assurance services to businesses worldwide. The company assists businesses with navigating the challenges of digital compliance, cybersecurity, risk management, employer guidelines, and tax accounting. BDO USA analyzes each business's current structure, programs, and procedures and establishes recommendations, strategies, and goals to help businesses transform existing processes. Once solutions are agreed upon, BDO USA oversees plan implementation.

Summary

  • Address
    615 S College St Suite 1200
    Charlotte, NC 28202
  • Phone Number
    704-887-4236
  • Service Lines
    Accounting, Business Consulting
  • Industry Focus
    Asset Management, Financial Institutions & Specialty Finance, Gaming, Hospitality & Leisure, Government Contracting, Healthcare, Industry 4.0, Insurance, Life Sciences, Manufacturing & Distribution, Natural Resources, Nonprofit & Education, Private Equity, Professional Services, Public Sector, Real Estate & Construction, Restaurants, Retail & Consumer Products, Technology
  • Clients
    Not disclosed
Company Info
  • 2 - 9 employees
  • Custom Quote
Bluegrey-Technologies Logo
Bluegrey Technologies
  • 2 - 9 employees
  • $25 - $49/hour
Bluegrey Technologies helps clients maximize profits with inbound, outbound, and live chat call center services. Its team of agents answers calls 24/7, providing customer support, help desk solutions, and order tracking information. Chat services are available by web, mobile, and messaging. Prospective customer calling, lead generation, appointment setting, and cross-selling outbound services help businesses keep their potential sales pipelines full.

Summary

Bluegrey-Technologies Logo
Bluegrey Technologies
  • Address
    2905 Queen City Dr, Suites E
    Charlotte, NC
    28208
  • Phone Number
    704-457-7000
  • Service Lines
    Mobile App Development, Search Engine Optimization, Web Design
  • Industry Focus
    Healthcare, eCommerce, Tours & Travels, Education, Transportation, Food & Restaurant, Entertainment, Hotel, Social Networking, Automobile, Logistics & Distribution, Real Estate, Beauty & Saloon, GPS Tracking, Lifestyle, On-Demand Solutions, Banking
  • Clients
    Currently, Bluegrey Technologies cooperates with multiple clients in worldwide, enabling them to digitize their business for a better profitability, task management, and goal setting. With its top tier development software, mobile gaming tools, SEO, multi-skilled team leaders and accomplished frontend/backend experts, Bluehretech exists to meet your custom development needs.
Company Info
  • 2 - 9 employees
  • $25 - $49/hour
BluemanDigital.com Logo
BluemanDigital.com
  • 2 - 9 employees
  • $100 - $149/hour
Offering marketing and consulting services, BluemanDigital.com helps local businesses get noticed online. Its consultants review clients' web and social media pages to ensure keywords and links are producing desirable results. The company's services include reputation management, search engine optimization (SEO), social media marketing, and lead generation. The company also assists clients in advertising online with Google as well as through pay-per-click (PPC) ads.

Summary

BluemanDigital.com Logo
BluemanDigital.com
  • Address
    14221 Ballantyne Country Club Dr.
    Charlotte, NC 28277
  • Phone Number
    704-343-8700
  • Service Lines
    Pay Per Click, Search Engine Optimization, Web Design
  • Industry Focus
    Government, Dental, Medical
  • Clients
    Not disclosed
Company Info
  • 2 - 9 employees
  • $100 - $149/hour
BOS-Digital Logo
BOS Digital
  • 10 - 49 employees
  • $100 - $149/hour
BOS Digital helps businesses connect with target audiences through strategic digital methods. The company's expert team helps clients develop content and an online presence that increases brand awareness and reaches potential customers. Leads are generated through social media campaigns, email, and e-commerce solutions. BOS Digital is a certified Google Partner, a Facebook Marketing Partner, and a YEXT Partner.

Summary

BOS-Digital Logo
BOS Digital
  • Address
    1 Glenwood, 5th Floor
    Raleigh, NC
    27603
  • Phone Number
    919-659-5455
  • Service Lines
    Content Marketing, Social Media Marketing, Digital Strategy
  • Industry Focus
    Business services, Consumer products & services
  • Clients
    Bojangles-Becajun, Referral Book, Iron Rooster, Carolina's Choice Real Estate, CarnesWarwick Law
Company Info
  • 10 - 49 employees
  • $100 - $149/hour
Call-Experts Logo
Call Experts
  • 50 - 249 employees
  • Less than $25/hour
Call Experts provides services to help businesses increase customer interaction and satisfaction. The company's services include live call answering, call patching, after-hours answering service, service reminder calls, and call screening. Specialty services are also available and include nurse triage, emergency steps messages, and help desk services. Clients can customize scripts and call-handling programs to meet their business and customer needs.

Summary

Call-Experts Logo
Call Experts
  • Address
    10935 Winds Crossing Way, Suite 500
    Charlotte, NC
    28273
  • Phone Number
    704-200-2112
  • Service Lines
    Voice Services
  • Industry Focus
    Information technology, Legal, Medical
  • Clients
    College of Charleston, Nebraska Game Parks, Charleston Water Systems
Company Info
  • 50 - 249 employees
  • Less than $25/hour
Datascribe Logo
Datascribe LPO
  • 50 - 249 employees
  • Less than $25/hour
Datascribe LPO assists law firms and corporations with legal support services, helping them balance workloads and improve efficiency. The company's service areas include immigration, litigation, medicolegal, and research and analysis. Qualified agents assist with tasks that include document review, paralegal, legal data entry, and secretarial support. The company's attorneys and counselors are experienced in a wide range of legal matters.

Summary

Datascribe Logo
Datascribe LPO
  • Address
    Ballantyne One 15720 Brixham Hill Avenue Suite 300
    Charlotte, NC
    28277
  • Phone Number
    704-248-6297
  • Service Lines
    Non-Voice BPO/Back Office Services, Voice Services
  • Industry Focus
    Legal
  • Clients
    Not disclosed
Company Info
  • 50 - 249 employees
  • Less than $25/hour
Full-On-Digital Logo
Full On Digital
  • 10 - 49 employees
  • $25 - $49/hour
Full On Digital helps clients maximize advertising ROI with online marketing strategies that increase brand awareness and generate qualified leads. Its team of professionals creates optimized content and social media posts that are engaging, reach clients’ target audience, boost site rankings, and drive traffic from multiple search engines. The company also helps businesses improve online scores with reputation management and competition analysis.

Summary

Full-On-Digital Logo
Full On Digital
  • Address
    809 W Hill St
    Charlotte, NC
    28208
  • Phone Number
    704-478-6020
  • Service Lines
    Search Engine Optimization, Social Media Marketing, Video Production
  • Industry Focus
    Advertising & marketing, Information technology
  • Clients
    www.synsoftglobal.com, Citi, IDEST, STP, Future Choice International
Company Info
  • 10 - 49 employees
  • $25 - $49/hour
Pinckney-Marketing Logo
Pinckney Marketing
  • 10 - 49 employees
  • $100 - $149/hour
Pinckney Marketing helps businesses increase revenue through strategic marketing and sales solutions. Its team of professionals develops social media content, blogs, and inbound advertising campaigns that reach target audiences, improve customer relationships, and increase site conversions. Pinckney Marketing also offers a specialty automotive program that promotes client inventory, integrates with existing CRM software, and handles co-op submissions.

Summary

Pinckney-Marketing Logo
Pinckney Marketing
  • Address
    800 West Hill Street Suite 408
    Charlotte, NC
    28208
  • Phone Number
    704-496-7900
  • Service Lines
    Search Engine Optimization, Social Media Marketing, Content Marketing
  • Industry Focus
    Advertising & marketing, Consumer products & services, Information technology
  • Clients
    Hudson Automotive Group, Lowcountry Male & Aqua Vitae, Kraftsman Trailers
Company Info
  • 10 - 49 employees
  • $100 - $149/hour
RiseFuel Logo
RiseFuel
  • 2 - 9 employees
  • $100 - $149/hour
Businesses generate qualified leads and reach target audiences with services provided by RiseFuel. The marketing agency specializes in inbound marketing techniques that help businesses of all sizes increase customer base and revenue. Website design, content creation, SEO, email marketing, and marketing automation services help clients get noticed online. RiseFuel also assists businesses with PPC and social media marketing campaigns.

Summary

RiseFuel Logo
RiseFuel
  • Address
    9716 Rea Rd Ste B PMB 1177
    Charlotte, NC
    28277
  • Phone Number
    704-246-4521
  • Service Lines
    Content Marketing, Email Marketing, Search Engine Optimization
  • Industry Focus
    Manufacturing, Information technology, Business services
  • Clients
    Wilmar, Laguna, United Transcription, Survival Armor, Dake
Company Info
  • 2 - 9 employees
  • $100 - $149/hour
S_E Logo
S & E Group, LLC
  • 10 - 49 employees
  • Less than $25/hour
S & E Group provides telephone and chat technical support and customer service for businesses worldwide and offers work-from-home opportunities to individuals. The company's qualified agents serve a variety of industries including cable, cruise lines, retail, medical, energy, and timeshares. Agent employees have flexible schedules and reduced commuting and gas expenses. S & E Group partners with Arise Virtual Solutions.

Summary

S_E Logo
S & E Group, LLC
  • Address
    9911 Rose Commons Drive, Suite E-1683
    Huntersville, NC 28078
  • Phone Number
    888-392-8488
  • Service Lines
    HR Services, Non-Voice BPO/Back Office Services, Voice Services
  • Industry Focus
    Business services
  • Clients
    Not disclosed
Company Info
  • 10 - 49 employees
  • Less than $25/hour
Stratifyd Logo
Stratifyd
  • 10 - 49 employees
  • $50 - $99/hour
Stratifyd helps businesses make decisions by providing real-time insights using social media, call and chat logs, reviews, and other data sources. Business owners and managers discover trends and customer sentiments to help better understand buying patterns and what drives brand loyalty. Behavior analysis models generated by Stratifyd help clients read more potential customers and target audiences.

Summary

Stratifyd Logo
Stratifyd
  • Address
    619 S Cedar St
    Charlotte, NC
    28202
  • Phone Number
    704-215-4955
  • Service Lines
    Artificial Intelligence, Marketing Strategy, Voice Services
  • Industry Focus
    Business Services, Consumer Products, Information Technology, Telecommunication, Designing
  • Clients
    Not disclosed
Company Info
  • 10 - 49 employees
  • $50 - $99/hour
Suite-1000 Logo
Suite 1000
  • 10 - 49 employees
  • Less than $25/hour
Suite 1000 tailors custom telephone answering plans to meet the business needs and budgets of clients. The company's services include 24-hour answering, service dispatch, outbound calling, and appointment scheduling. Its team of agents captures and qualifies leads, takes orders, offers website support, and provides disaster recovery solutions. Specialty services include medical and legal intake. Suite 1000 serves a wide range of industries.

Summary

Suite-1000 Logo
Suite 1000
  • Address
    4801 Chastain Ave. Suite 100
    Charlotte, NC
    28217
  • Phone Number
    704-523-1000
  • Service Lines
    Inbound Lead Capture, Virtual Receptionist Services, Telephone Website Support, Helpdesk services, Dispatching of field service techs, Appointment scheduling by telephone, Telephone customer satisfaction surveys, Telephone Order taking, and Event invitation by phone
  • Industry Focus
    Finance, Business services, Legal, E-commerce, Public sectors
  • Clients
    Not disclosed
Company Info
  • 10 - 49 employees
  • Less than $25/hour

How We Chose the Best BPO Companies in Charlotte

BPO services can be of great benefit to small businesses, but with so many on the market, it can be difficult to locate a firm that's the best fit. To help you meet your small business needs, we compiled a list of the best BPO companies available in Charlotte according to the types of service lines they offer, the industries they work with, and the size of each firm.

Multiple Service Lines

Companies from various industries seek BPO services to help with both front-office and back-office functions. Our selection of the best BPO services in Charlotte includes a diverse range of service lines, including accounting and business consulting, SEO, inbound lead capture, AI, and voice services.

Size of Firm

Depending on your business's unique needs, the size of a firm can be detrimental to fulfilling your project's goals. To ensure you have all the options at hand, we include a selection of firms ranging from a small team of 2-9 employees to companies with a much larger team of 10,000+ employees.

Industry Focus

BPO services can help a business from any industry scale its operations. We made sure to include a list of BPO services in Charlotte that represent a diverse selection of industry specialties, including asset management, business and legal services, advertising and marketing, and the information technology sector.

Questions to Ask BPO Companies

With so many BPO Companies in Charlotte each offering similar features, it’s important to ask the right questions during your initial discovery call or demo. To help you make the right inquiries, we put together a downloadable list of questions to ask your prospective BPO service.

Questions to Ask BPO Services

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