The Best Auto Dialer Software of 2020

Our auto dialer software reviews are the result of over 40 hours of research on 80+ auto dialer software companies from across the web. These reviews and our auto dialer software guide help small businesses and startups find the best auto dialer software for their business.

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How We Chose the Best Auto Dialer Software

Many auto dialer software companies offer multiple services with a wide variety of features. With so many options available, it can be difficult to determine which one is best for your firm. We evaluated each company based on the most important features of auto dialer software.

Automatic Call Distribution Features

Auto dialer software should increase efficiency and reduce the number of dropped calls in your phone system. That’s why we evaluated each software based on its ability to automatically dial customer telephone numbers and route calls to available customer service agents at the right time. With the right auto dialer software, it’s possible to make your agents more productive and do a better job meeting customers’ needs without increasing your overall operating costs.

Remote Workforce Tools

Many companies are reducing their overhead costs by hiring customer service agents to work from home instead of operating expensive call centers. With so many remote agents making calls, it’s important for auto dialer software to work just as well in a home office as it does in a commercial facility. We looked for auto dialer software that makes on-site and remote work easier than ever.

Reporting/Analytics

In a call center environment, managers must be able to track important metrics, such as average time in queue, average call handling time and average call abandonment rate. Tracking these metrics gives managers the information they need to provide better customer service and make staffing decisions. For example, agents with low average handling times and high scores on satisfaction surveys may be eligible for promotions. We looked for auto dialer software that makes it easy for managers to find the information they need to make good decisions.

The 14 Best Auto Dialer Software Packages of 2020

CompanyPriceFree Trial / DemoMore
CallFireStarts at $5 per user per monthFree trialVisit CallFire
CallHub$25 one-time paymentFree trialVisit CallHub
Dialpad SellStarts at $95 per user per month14-day free trialVisit Dialpad Sell
EngageBayStarts at $14.99 per user per monthFree trialVisit EngageBay
Five9Starts at $100 per user per monthFree demoVisit Five9
Genesys Cloud SoftwareStarts at $75 per user per month30-day free trialVisit Genesys Cloud Software
NICE inContact CXOneContact for quoteFree demoVisit NICE inContact CXOne
PhoneBurnerStarts at $149 per user per monthFree trialVisit PhoneBurner
QubiclesStarts at $0.02 per user per monthFree versionVisit Qubicles
RingCentral Engage VoiceStarts at $199 per user per monthFree trialVisit RingCentral Engage Voice
Talkdesk Enterprise Cloud Contact Center SoftwareStarts at $45 per user per monthFree demoVisit Talkdesk Enterprise Cloud Contact Center Software
VanillaSoftStarts at $30 per user per month14-day free trial/free demoVisit VanillaSoft
VelocifyStarts at $60 per user per monthFree demoVisit Velocify
VICIdialContact for quoteFree demoVisit VICIdial

CallFire

CallFire
CallFire gives firms the ability to automate some of their processes with interactive voice response technology. With IVR, it’s possible to schedule payment and appointment reminders, set up customer surveys and poll current or potential customers using an automated system. CallFire automatically makes outbound calls and distributes the desired message to each contact. In addition to making automatic outbound calls, CallFire offers call routing and an auto-attendant feature, eliminating the need to hire extra employees to handle incoming calls.

The software has robust reporting capabilities, making it possible to record calls, collect responses from customers, export data and use call metrics to make better business decisions. CallFire also has some of the most important features of auto dialer software, such as automatic call distribution and tools to help remote workers stay productive. Additional features available with CallFire include data importing/exporting, power dialer, predictive dialer and tools to help companies improve their customer relationships.

PriceFree Trial / DemoFeatures
Starts at $5 per user per monthFree trial>Call recording
>Call scheduling
>Power dialer
>More features at CallFire

Pros and Cons of CallFire Auto Dialer Software
CallFire has a predictive dialing feature, which reduces wait times by using system data to determine when the next agent is likely to be available. The software also routes calls to available agents, giving customers a better experience. The main drawback of CallFire is that it doesn’t offer the preview dialer or progressive dialer features.

ProsCons
>Uses predictive dialing to reduce wait times
>Routes calls to available agents
>Doesn't offer a preview dialer feature
>No progressive dialing capabilities

What Customers Are Saying
Customers appreciate that CallFire makes it easy to load call lists and dial the right telephone numbers. One user comments that the software “shows you the exact call details on the screen as they are uploaded,” making it easier for agents to manage their work. The software also receives positive reviews for its call tracking capabilities.

CallHub

CallHub
CallHub uses auto dialing technology to help businesses increase productivity and streamline their operations. The software has multiple auto dialers available, making it possible to eliminate the most repetitive aspects of an agent’s work, leaving agents free to engage customers and get better results on outbound calls. The power dialer tool calls one telephone number at a time, while the predictive dialer calls several numbers and routes answered calls to available agents.

When an agent makes a call, CallHub displays notes from previous calls, giving the agent the context needed to assist the customer or deliver a marketing offer that is targeted precisely to the customer’s needs. Notes sync automatically, ensuring that all agents have access to the same information when they make calls. CallHub also has robust reporting capabilities, giving managers the opportunity to compare agent performance, track calls across time and determine if agents are reaching their call-related goals.

PriceFree Trial / DemoFeatures
$25 one-time paymentFree trial>Call routing
>CRM tools
>Call recording
>More features at CallHub

Pros and Cons of CallHub Auto Dialer Software
A major advantage of the CallHub software is that it uses predictive dialing to route calls to available agents, saving time and increasing productivity. It can also record calls for review by managers or training professionals. The main drawback is that CallHub doesn’t allow businesses to schedule calls for specific times.

ProsCons
>Predictive dialing capabilities to increase productivity
>Ability to record calls for training purposes
>Doesn't allow businesses to schedule calls

What Customers Are Saying
Customers praise CallHub for making it easier for remote workers to meet their goals by working “entirely within a web browser.” Users also appreciate that CallHub is an affordable auto dialer. One reviewer writes, “CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts.”

Dialpad Sell

Dialpad
Dialpad Sell is designed specifically for sales professionals who rely on cold calling to promote products and services. The software comes with a sales communication platform that brings auto dialing features, SMS messaging and video conferencing into one place for ease of access. Dialpad Sell also uses voice intelligence to help salespeople overcome objections when they’re speaking with prospects. When a prospect raises an objection, Dialpad Sell displays a digital card with a suggested response.

Dialpad Sell includes several tools to help managers make better decisions. With an agent leaderboard, it’s easy to determine which agents have made the most sales during a single shift or a financial quarter. The software also gives users access to post-call analytics, which can be used to train agents to close more sales or determine the best way to convert prospects into paying customers. Dialpad Sell also offers call scheduling, third-party integrations and a power dialer tool.

PriceFree Trial / DemoFeatures
Starts at $95 per user per month14-day free trial>Reporting/analytics
>Third-party integrations
>Call disposition
>More features at Dialpad Sell

Pros and Cons of Dialpad Sell Auto Dialer Software
Dialpad Sell integrates with third-party tools, such as CRM software, to further increase efficiency and prevent agents from wasting time on hangups and dropped calls. It also routes calls directly to available agents, reducing customer wait times. One con of the software is that it doesn’t show agents the next call in the list.

ProsCons
>Integrates with other software to increase efficiency
>Routes calls to available agents
>No preview dialer to show the next call in the list

What Customers Are Saying
Customers appreciate that Dialpad Sell integrates easily with third-party applications, making it possible to increase efficiency without having to switch to a new system. One user comments, “Salesforce integration was easy for our sales team.” Dialpad Sell also receives positive reviews for its intuitive interface and easy setup process.

EngageBay

EngageBay
EngageBay incorporates marketing, sales and CRM tools into one software package. With the auto dialer tool, it’s possible to make a single call or set up a series of calls to multiple contacts, all with just one click. For firms handling both inbound and outbound calls, EngageBay gives agents access to customer information before, during and after calls to reduce wait times and give customers the best possible service. The call tagging feature makes it easier for agents to remember details about past calls, which can be helpful for gaining the trust of prospects.

EngageBay also has a variety of call recording and call logging features. Call recording leaves agents free to focus on the customer rather than having to take notes during each call. The software’s logging tools make it easy to determine how many calls each agent makes during a shift or find out which agent spoke to a prospect.

PriceFree Trial / DemoFeatures
Starts at $14.99 per user per monthFree trial>Call routing
>Call scheduling
>Third-party integrations
>More features at EngageBay

Pros and Cons of EngageBay Auto Dialer Software
EngageBay has the ability to schedule a series of calls, eliminating the need for agents to dial numbers manually. The software can also export data for review by agents and their managers. One of the drawbacks of EngageBay is that it doesn’t have predictive dialing capabilities, which may result in increased wait times between calls.

ProsCons
>Ability to schedule a series of calls
>Can export data for review by management
>No predictive dialing capabilities to reduce wait times

What Customers Are Saying
Customers love that EngageBay provides excellent customer service. One satisfied user states, “They have a very proactive team that loves taking suggestions and works on them instantly.” The software also receives positive reviews for integrating with third-party CRM tools, which makes it easier to engage prospects and customers.

Five9

Five9
Five9 is a cloud-based auto dialer software that makes it possible for agents to answer calls remotely. The software serves as an all-in-one contact center, bringing multiple communication channels into one platform, eliminating the need for agents to use multiple tools. Five9 has a call routing feature to ensure calls are routed to the right person at the right time, as well as predictive dialing capabilities to reduce the amount of time wasted between calls. The software also includes call analytics, which can be used to uncover areas of opportunity or determine which agents need additional training.

The software integrates easily with several third-party applications, including CRM tools used to store customer contact information. Firms can also use Five9 to record outbound and inbound calls, giving managers the information they need to create new training programs or discover which sales scripts are the most effective. Additional features include call disposition, progressive dialing and API integration.

PriceFree Trial / DemoFeatures
Starts at $100 per user per monthFree demo>Call scheduling
>Data import/export
>Call recording
>More features at Five9

Pros and Cons of Five9 Auto Dialer Software
Five9 has call disposition tools that make it easy for agents to set reminders and remember when to follow up with contacts. The software also records calls for management review, which can help with staffing and training decisions. Despite these advantages, on-premises installation isn’t available.

ProsCons
>Call disposition tools to help agents manage their work
>Ability to record calls for management review
>On-premise installation not available

What Customers Are Saying
Customers love that Five9 has robust reporting capabilities to help them make better decisions. One user raves, “I love that I can pull so many different reports like call logs, agent reports, etc.” from the software. Users also appreciate that Five9 offers several types of training, including on-site sessions for those who need them.

Genesys Cloud Software

Genesys
Genesys Cloud Software combines multiple communication channels in one platform, giving agents more time to focus on their customers. The software is cloud-based, which means it can be accessed from anywhere with a reliable Internet connection, giving firms the flexibility they need to develop remote workforces. Because the platform works with multiple communication channels, Genesys Cloud Software can route interactions from social media, live chat tools and other sources, improving the customer experience.

The software has a variety of tools to make auto dialing more effective. For example, Genesys Cloud Software has a power dialer, which dials the next phone number in the list as soon as an agent ends the previous call, reducing wasted time between calls. Managers have access to real-time dashboards, making it easier to monitor agent productivity and determine which agents need additional training. Genesys Cloud Software also integrates with third-party CRM tools for added convenience.

PriceFree Trial / DemoFeatures
Starts at $75 per user per month30-day free trial>Power dialer
>Call disposition
>Data import/export
>More features at Genesys Cloud Software

Pros and Cons of Genesys Cloud Software Auto Dialer Software
Genesys Cloud Software has power dialing capabilities to reduce the amount of time wasted while agents wait for their next call. The software also has robust reporting capabilities, giving managers the information they need to make good business decisions. One drawback of Genesys Cloud Software is that API integration can be complex.

ProsCons
>Power dialing reduces time between calls
>Robust reporting to help managers make better decisions
>API integration can be complex

What Customers Are Saying
Customers love that Genesys Cloud Software makes it easier to communicate with customers from all over the world. One user states that Genesys “allows fluid communication either across the call center floor, across town, or even across the state or country.” Genesys Cloud Software also receives positive reviews for its real-time dashboards.

NICE inContact CXOne

NICE-inContact-CXOne
NICE inContact CXOne combines workforce engagement, omnichannel routing and customer analytics into one software package, giving firms the flexibility they need to handle calls efficiently. Workforce engagement tools make it easier for managers to schedule agents and ensure that agents have the tools they need to handle each call in a professional manner. Omnichannel routing makes it possible to route calls, live chat conversations and other interactions to available agents, reducing wait times and improving the customer experience. Customer analytics help firms do a better job listening to their customers and responding to their needs.

The platform is built on cloud technology for added flexibility and convenience. NICE inContact also uses artificial intelligence and other forms of technology to match agents with prospects or customers at exactly the right time. Additional features include integration with third-party CRM tools, preview dialing capabilities and the ability to route calls automatically.

PriceFree Trial / DemoFeatures
Contact for quoteFree demo>Progressive dialer
>Preview dialer
>CRM tools
>More features at NICE inContact CXOne

Pros and Cons of NICE inContact CXOne Auto Dialer Software
NICE inContact CXOne offers in-depth analytics to help managers increase efficiency. The software also integrates with CRM tools, ensuring that agents have access to all the information they need to succeed. Telephone support is only available during regular business hours, which is a potential drawback for call centers that operate 24/7.

ProsCons
>In-depth analytics to help managers spot areas for improvement
>Ability to integrate with other software packages
>Telephone support only available during business hours

What Customers Are Saying
Customers appreciate that the team at NICE is willing to listen to their feedback. One user writes, “A benefit is that their engineers actually take feedback and if it makes sense there is a good chance that it will be a future update/improvement to the platform.” NICE inContact CXOne also receives praise for its easy-to-use interface.

PhoneBurner

PhoneBurner
PhoneBurner offers a cloud-based software that works with any traditional telephone line or VOIP service to contact as many leads as possible without wasting agents’ time. The software has an administrative dashboard that makes it easy for managers and team leads to track agent performance and get new agents up to speed quickly so they can start making phone calls. PhoneBurner has a power dialer that can dial up to 80 telephone numbers per hour, leaving agents free to talk to prospects or customers.

PhoneBurner also eliminates awkward pauses by preventing connection delays. As a result, agents can hear customers say “Hello” and respond to them immediately. The software also has built-in filtering tools to help agents categorize leads and create saved searches. With these searches, agents can do a better job following up with high-value prospects or prospects who are close to making a decision, increasing sales conversions accordingly.

PriceFree Trial / DemoFeatures
Starts at $149 per user per monthFree trial>Call routing
>Preview dialer
>Third-party integrations
>More features at PhoneBurner

Pros and Cons of PhoneBurner Auto Dialer Software
PhoneBurner comes with a power dialer feature that makes it possible to dial up to 80 numbers per hour — more than one per minute. The admin dashboard also helps managers track their agents’ activity. One disadvantage of PhoneBurner is that the software doesn’t have predictive dialing capabilities to route calls to available agents.

ProsCons
>Power dialer can dial up to 80 numbers per hour
>Admin dashboard to aid managers in tracking agent activity
>No predictive dialer to determine which agent will be available first

What Customers Are Saying
Customers appreciate that the power dialer feature helps them get in touch with more prospects each day. One user comments, “The tool helps our sales team reach out to more prospects daily, and the customizability is really effective. PhoneBurner also receives positive reviews for its ability to handle large call lists.

Qubicles

Qubicles
Qubicles uses blockchain technology to match agents with call centers, ensuring that each company has access to the right number of agents at the right time. The integrated contact center platform gives businesses the flexibility they need to run inbound, outbound or blended campaigns, which can increase efficiency and help firms improve their sales conversion rates. Qubicles also makes it easy to create call scripts, set up live chat queues and use interactive voice response to engage customers.

Qubicles offers more than 30 standard reports to help managers track agent performance and determine whether additional agents are needed to handle an influx of calls. Managers can also request custom reports, giving them additional insight into team performance and customer satisfaction. Qubicles aims to reduce costs for businesses by minimizing agent idle time. The software does this by routing calls to available agents instead of letting them sit in the queue.

PriceFree Trial / DemoFeatures
Starts at $0.02 per user per monthFree version>Call recording
>Call scheduling
>Call disposition
>More features at Qubicles

Pros and Cons of Qubicles Auto Dialer Software
Qubicles offers detailed reports to help managers make decisions related to scheduling and training. It also has call disposition tools, giving agents the ability to flag contacts and follow up with them later. The main drawback of Qubicles is that it doesn’t integrate with third-party applications, which means agents may need to use multiple tools during each call.

ProsCons
>Detailed reports to help managers make decisions
>Call disposition tools to flag contacts for further action
>Doesn't integrate with third-party applications

What Customers Are Saying
Customers love that Qubicles offers a variety of features at an affordable price. One reviewer comments, “I have found a solution which is functional, priced well, with great customer service.” Users also appreciate that Qubicles is easy to set up and maintain, regardless of whether you’re creating an inbound, outbound or blended campaign.

RingCentral Engage Voice

RingCentral
RingCentral Engage Voice gives users access to several types of dialers to suit the varying needs of each business. The progressive dialer makes it easier to connect customers with a live agent, increasing engagement and satisfaction. This feature is ideal for companies that are more concerned with high-quality interactions than they are with calling as many people as possible in a shift. The predictive dialer predicts which agent will be available next, making it easier to route calls. Agents also have access to the preview dialer feature, which brings up the contact’s information before the call connects. Giving agents access to this information ahead of time can increase the quality of each contact.

RingCentral Engage Voice also has tools to help businesses comply with the Telephone Consumer Protection Act, such as a manual dialer that makes it possible to contact people on their cell phones without violating any provisions of the TCPA.

PriceFree Trial / DemoFeatures
Starts at $199 per user per monthFree trial>Predictive dialer
>API integration
>Reporting/analytics
>More features at RingCentral Engage Voice

Pros and Cons of RingCentral Engage Voice Auto Dialer Software
RingCentral Engage Voice uses a power dialer to increase efficiency by reducing agent idle time. The software also integrates with other applications to streamline business processes. One drawback of RingCentral Engage Voice is that not all features are included in the base package. Customers must pay extra to access premium features.

ProsCons
>Power dialer to increase efficiency
>Third-party integrations for added convenience
>Some features cost extra

What Customers Are Saying
Customers love that RingCentral Engage Voice makes it easier to contact as many people as possible during a shift. The software also receives positive reviews for its call recording features. One reviewer writes, “I just love the clarity of the recorded audio, and the date/time-wise access to the recorded audio is amazing.”

Talkdesk Enterprise Cloud Contact Center Software

Talkdesk
The Talkdesk outbound dialer is designed to increase agent connect rates while delivering a better experience for prospects and customers. With predictive dialing, it’s possible to dial more than one telephone number every minute, reducing the amount of time wasted between calls. The software filters out calls that go to voicemail or result in a busy signal, ensuring that agents only handle calls with a live prospect or customer on the other end. Talkdesk offers a dashboard to help managers create campaigns in just a few minutes. The dashboard also helps keep track of campaigns and assess agent performance.

Because Talkdesk integrates with third-party applications, it’s possible to import call lists from Salesforce and other CRM tools, eliminating the need to create lists manually. Users can also create call lists by uploading CSV files or importing leads from online marketing campaigns, making it possible for agents to contact prospects when they’re in the right frame of mind to make a purchase.

PriceFree Trial / DemoFeatures
Starts at $45 per user per monthFree demo>Call disposition
>Call scheduling
>Call routing
>More features at Talkdesk Enterprise Cloud Contact Center Software

Pros and Cons of Talkdesk Enterprise Cloud Contact Center Auto Dialer Software
Talkdesk Enterprise Cloud Contact Center integrates with third-party CRM tools, making it easy to create contact lists. It also routes calls directly to agents, reducing agent idle team. One drawback of using this software is that it doesn’t have a preview dialer, which means it doesn’t display customer information to agents ahead of their calls.

ProsCons
>Third-party integrations make it easy to import call lists
>Call routing to reduce agent idle time
>Doesn't display customer information before the call connects

What Customers Are Saying
Customers praise Talkdesk Enterprise Cloud Contact Center for providing a high level of support. One satisfied user writes, “Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests.” The company also receives praise for making frequent updates.

VanillaSoft

VanillaSoft
VanillaSoft aims to reduce agent idle time and increase efficiency in call centers that focus on outbound calling. Automated workflows ensure that agents handle every lead the same way, streamlining call center processes and creating a consistent experience for prospects and customers. Built-in technology assesses a call center’s workflow and routes calls accordingly, reducing wait times and ensuring agents remain productive. VanillaSoft also has tools designed to speed up the process of closing a sale.

VanillaSoft has progressive and preview dialing to make agents more productive. These tools increase productivity by reducing the amount of time it takes for an agent to finish one call and move to the next. Managers have access to a call activity board, making it easy to compare agent performance and determine if any agents are in need of coaching or additional training. VanillaSoft also has a voice mail drop feature that allows agents to leave recorded messages.

PriceFree Trial / DemoFeatures
Starts at $30 per user per month14-day free trial/free demo>Power dialer
>Reporting/analytics
>Third-party integrations
>More features at VanillaSoft

Pros and Cons of VanillaSoft Auto Dialer Software
VanillaSoft has a preview dialer to display customer information to agents before their calls connect, resulting in a better experience for prospects. The predictive dialer also helps agents be more effective. One drawback is that not all features are included in the base package. Users must pay extra to access these features.

ProsCons
>Preview dialer gives agents immediate access to customer information
>Predictive dialer increases call productivity
>Premium features cost extra

What Customers Are Saying
Users appreciate that VanillaSoft is easy to use, even when they’re talking with prospects. One user writes, “I have had a great experience working with VanillaSoft. It’s easy to switch tabs and easy to go back and forth while filing information for callers.” The software also receives positive reviews for its reporting capabilities.

Velocify

velocify
Velocify is designed for both inbound and outbound campaigns, making it possible to increase agent productivity in any environment. The platform brings several communication tools together in one place, which helps agents avoid wasting time switching from one screen to another. Velocify also integrates with Salesforce and other CRM tools to ensure agents have access to the information they need to connect with prospects.

Several built-in tools help agents deliver a consistent experience while maintaining high levels of productivity. Call disposition features make it possible to flag contacts and ensure that someone follows up with them at a later date. The software allows users to import data from other software, making it easy to create call lists. Data can also be exported to third-party tools to increase efficiency and eliminate the need to enter data in multiple systems. Velocify also records calls, making it easy for managers to identify ongoing training needs or resolve customer complaints.

PriceFree Trial / DemoFeatures
Starts at $60 per user per monthFree demo>Call recording
>Call disposition
>Data import/export
>More features at Velocify

Pros and Cons of Velocify Auto Dialer Software
Velocify offers API integration, making it possible for customers to connect the software to third-party CRM tools. It also has a power dialer to increase the number of calls handled by agents during each shift. The main drawback of Velocify is that it doesn’t have predictive dialing capabilities to determine agent availability when routing calls.

ProsCons
>API integration for user convenience
>Power dialer to increase the number of calls per shift/day
>Doesn't have predictive dialing capabilities

What Customers Are Saying
Customers appreciate that the Velocify team understands the importance of inbound and outbound marketing. One user comments, “Velocify demonstrates a deep and unique understanding of the fundamentals of lead conversion and the science which goes into it.” Users also praise Velocify for its easy-to-use interface.

VICIdial

VICIdial
VICIdial is an open-source software designed to increase efficiency and help agents develop strong connections with prospects and customers alike. The software works with inbound calls, outbound calls and live chat, giving businesses the flexibility they need to design custom marketing campaigns that resonate with their prospects. VICIdial also offers dedicated hosting, which means there’s no need for a business to buy its own servers. VICIdial provides the equipment and does all the maintenance.

VICIdial has a variety of features to improve call handling and ensure agents remain as productive as possible. Call routing ensures that calls are routed to a live agent without delay, and the built-in CRM tools give agents access to in-depth information on their prospects. VICIdial also has predictive dialing capabilities, which can reduce agent idle time and help agents avoid wasting time on hangups and dropped calls. With API integration, it’s possible to use VICIdial with a variety of third-party applications.

PriceFree Trial / DemoFeatures
Contact for quoteFree demo>Call routing
>Progressive dialer
>CRM tools
>More features at VICIdial

Pros and Cons of VICIdial Auto Dialer Software
VICIdial uses predictive dialing to determine when an agent is likely to be available, preventing hangups and increasing agent productivity. It also has built-in CRM tools to enhance the customer experience. The main drawback of VICIdial is that it only accommodates a limited number of agents per server.

ProsCons
>Predictive dialer to increase agent productivity
>CRM tools to improve the customer experience
>Accommodates a limited number of agents per server

What Customers Are Saying
Customers love that VICIdial helps them stay organized and efficient. One reviewer states, “VICIdial is an amazing way to organize your call schedule. It enables you to distribute call IDs to categories and it helps me be the most efficient I could be.” Users also appreciate that VICIdial gives them the flexibility they need to create new campaigns.

What Is Auto Dialer Software?

Auto dialer software is used to automatically dial hundreds or even thousands of telephone numbers. If someone answers the phone, the software can connect the person with a live customer service representative or play a recorded message. This type of software is often used in call centers, but it can be used by any business that relies on telemarketing to promote its products or services.

Auto dialer software uses computer telephone integration to dial telephone numbers. For the technology to work properly, a business must have an active telephone line, a computer, a modem and the auto dialer software. Once everything is set up, the software gives the computer instructions regarding what numbers it should dial. Auto dialer software is also capable of telling the computer to respond in different situations. For example, some software packages use voice detection to determine if the call has been answered by a human or an answering machine.

Some software packages even use predictive dialing to determine the best time to dial a phone number. Predictive dialing uses call data to determine which agent is likely to be available next, making it easier to route calls and reduce the amount of time customers wait on hold.

Benefits of Auto Dialer Software

Auto dialer software has many benefits for small businesses, including the following:

  • Save time. Dialing one telephone number only takes a few seconds, but dialing hundreds or thousands of numbers per day takes a lot of time. Auto dialer software eliminates the need to dial numbers manually, leaving your customer service agents free to take care of other tasks.
  • Increase efficiency. When agents have to handle calls manually, they have less time to talk to customers, increasing average call handling times. Auto dialer software gives agents more time to spend on calls, improving your call metrics and making it possible to handle a greater number of calls per hour.
  • Give your customers a better experience. With predictive dialing and other features of auto dialer software, it’s possible to reduce wait times and route customers to the right person within a matter of seconds, creating a positive experience for the people you call.
  • Create a positive impression of your business. Dropped calls and long wait times can call your professionalism into question. Using auto dialer software makes it easier to serve your customers in a professional manner, creating a positive impression of your business. This positive impression is likely to pay off with better customer relationships and an increase in customer referrals.

Must-Have Features for Auto Dialer Software

Auto dialer software has many features, but three are essential for businesses: automatic call distribution, remote workforce tools and reporting/analytics. Automatic call distribution features make it possible to dial telephone numbers and then route the calls directly to live agents. It is these features that make auto dialer software so useful for increasing efficiency, improving the customer experience and ensuring that your business presents a professional image.

Remote workforce tools make it easier to have customer service agents work from their home offices instead of having them work in a call center or other commercial facility. Some companies offer cloud-based deployment, ensuring that agents can access their auto dialer software from any computer with an internet connection. Auto dialer software should also have features that make it easier to route calls to on-duty agents, reducing hold times and ensuring that your message reaches as many people as possible.

Reporting features are essential for the success of any business, as they help managers uncover key trends and make sense of all the data generated in a typical shift. Robust reporting features make it easy to calculate the average amount of time spent on calls, the average hold time and other metrics, giving managers the information they need to make staffing and budgeting decisions.

The Cost of Auto Dialer Software

Auto dialer software typically ranges from $5 per user per month to $200 per user per month. Services at the low end of this price range usually have basic auto dialing features, but they may lack advanced features like a progressive dialer or preview dialer. Some companies offer multiple packages, with basic features available for a low monthly price and advanced features available for an additional fee. It’s important to compare service plans to determine if a low-cost plan has all the features your business needs to succeed.

At the other end of the spectrum are the companies that charge $150 to $200 per user per month for their auto dialer software. These high-priced plans may come with API access or advanced calling features. More expensive software packages may also have more features to help remote workers stay productive even if they’re not in a traditional office environment.

One factor that can affect the cost of auto dialer software is whether it’s cloud-based or requires on-premise installation. Companies offering cloud-based software typically charge a monthly fee to cover the cost of making regular updates. On-premise installations may only require a one-time payment, but you won’t have access to new features unless you pay for a new version of the software.