How We Chose the Best Auto-Attendant Phone Systems
An auto-attendant phone system relieves that pressure on your employees, increasing efficiency, productivity, and customer service. It redirects the calls to the right people in your organization to prevent the frustration of waiting for the next available agent.
It can be a challenge to find a solution that fits your company’s brand. Here’s the methodology we used to select the best auto-attendant phone systems of 2021.
The system doesn’t merely attend to calls. There are a few functions you should find that are part of the package. They provide an enhanced experience for the customer, making them more satisfied with your services.
Here are some features we looked for in the best auto-attendant phone systems:
- Automated business directory
- Call transfer
- Custom greetings and announcements
- After-hours mode
Some providers offer just the essential auto-attendant services, but others go the extra mile. The system may enable integration with business applications for extended features. Sometimes these are included in the payment plan, or you might have to pay an additional fee.
Some of the integrations you may find include:
- Interactive voice response (IVR)
- HR directories
- Phone and fax services
- Social media listings
- Music and ringtones
It may seem odd to draw a report from any of the best auto-attendant phone systems listed in this article, but you may need it to assess any problems. You can look through dashboards or spreadsheets to see if there are any underlying issues.
Here are some of the more popular reports:
- Response times
- Calls failed
- Volume per period