The Best Artificial Intelligence Companies of 2020

Our artificial intelligence company reviews are the result of over 40 hours of research on 170+ artificial intelligence companies from across the web. These reviews and our artificial intelligence agency guide help small businesses and startups find the best artificial intelligence companies for their business.

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How We Chose the Best Artificial Intelligence Companies

Software driven by Artificial Intelligence (AI) is becoming increasingly important, especially for businesses looking to remain agile and competitive in the digital space. It’s not just for big business enterprises, either. Small businesses have just as much need for AI solutions that can help them respond to quickly changing markets, deliver a great user experience for their customers, and stand out from the crowd. With plenty of companies out there offering a wide range of features and services, this guide focuses on the key factors that can make or break an AI solution for small business users — they are the service lines offered, the size of firm, and the industry focus — and we evaluated the 15 companies that deliver best in these areas.

Multiple Service Lines

Every business has its own particular needs and goals. We chose to focus on companies that deliver multiple service lines in addition to artificial intelligence — including services like mobile app development, web development, and UI/UX support — to ensure greater flexibility.

Size of Firm

Large and small firms each come with advantages and disadvantages for small business users. A large firm often has more infrastructure and a deeper employee pool, but its services can be more expensive. A small firm with fewer employees might lack those advantages but bring other positives to the table, such as lower costs and greater motivation to be helpful and work directly with clients. We included companies of various sizes to meet the needs of multiple small businesses.

Industry Focus

Firms that cover a wide range of industries are better placed to help various types of small businesses. We looked for companies that have the broadest possible industry focus to include on this list.

The 15 Best Artificial Intelligence Software Companies of 2020

CompanyPriceService LinesVisit
Accubits Technologies Inc$25-$49 per hourArtificial Intelligence
Custom Software Development
Mobile App Development
Visit accubits.com
AeyeQuote-based planArtificial IntelligenceVisit aeye.ai
Chatbots.Studio$25-$49 per hourArtificial IntelligenceVisit chatbots.studio
CloudMinds$50-$99 per hourCloud Consulting & SI
Artificial Intelligence
Visit cloudminds.com
DataRobotQuote-based planArtificial IntelligenceVisit datarobot.com
DataRoot Labs$25-$49 per hourArtificial Intelligence
Mobile App Development
Custom Software Development
Visit datarootlabs.com
Fayrix<$25 per hourBI & Big Data Consulting & SI
IT Staff Augmentation
Custom Software Development
Visit fayrix.com
H20.aiQuote-based planArtificial IntelligenceVisit h2o.ai
IBMQuote-based planArtificial IntelligenceVisit ibm.com
InData Labs$50-$99 per hourArtificial Intelligence
BI & Big Data Consulting & SI
Visit indatalabs.com
Master of Code Global$50-$99 per hourMobile App Development
Artificial Intelligence
Visit masterofcode.com
MobiDev$25-$49 per hourArtificial Intelligence
Mobile App Development
Custom Software Development
Visit mobidev.biz
NautoQuote-based planCloud Technology
Automotive/Transportation
Visit nauto.com
Neoteric$50-$99 per hourCustom Software Development
Artificial Intelligence
Visit neoteric.eu
NVIDIA CorporationQuote-based planArtificial IntelligenceVisit nvidia.com

Accubits Technologies Inc.

Accubits
A midsize development firm based in India and with offices in multiple countries (including Virginia in the United States), Accubits was founded in 2012 and is known for developing custom AI solutions and other kinds of purpose-built software for the retail, hospitality, real estate and financial sectors. Its services encompass ground-up custom software as well as the adaptation and updating of existing solutions, using software tools and libraries like spaCy, TensorFlow, IBM Watson, Amazon Lex, SkyLearn and Microsoft Cognitive Toolkit (CNTK).

Accubits handles a broad selection of core AI features and functions, including both machine learning and deep learning, conversational tools built for natural language understanding (NLU), sales intelligence solutions that can personalize and enhance the customer experience and analytics tools (including predictive analytics) for video, images and text. The company can also customize AI technologies and robotic process automations and offers a wide variety of enterprise-grade blockchain solutions. Accubits counts the Dubai Land Department and the Dubai Police, ADNEC, Etisalat and Landmark among its major clients.

PriceService LinesDetails
$25-$49 per hourArtificial Intelligence
Custom Software Development
Mobile App Development
>Number of employees: 250-999
>Notable clients: HughesNet, Johnson & Johnson, PayPal, CocaCola, AmWell, Docker, Hobsons, Intuit, Stripe, AARP, WeatherBug, Homeland Security
>Industries served: Education, Health Care & Medical, Energy & natural resources
>More info at Accubits Technologies Inc

What Customers Are Saying
Accubits enjoys generally positive word-of-mouth from clients. One customer says, “The flow, the feeling, and the good energy are impressive.” Another notes, “We feel very supported and confident in the partnership we’ve forged.” And a third says, “I value their culture and attitude; they always take a hands-on approach and have been fully behind the project.”

Aeye

Aeye
A midsize firm based in the San Francisco Bay area, Aeye’s upper management hails originally from the defense and aviation industries and NASA, which helps explain the company’s characteristic focus. Aeye specializes in artificial perception, and specifically in sensor technologies designed to make autonomous vehicles a practical reality. Widely perceived as a leader in what seems certain to be a burgeoning and profitable new field, its signature innovation is called iDAR (a specific AI-optimized version of LiDAR that stands for “Intelligent Detection and Ranging”).

Aeye provides advanced software-definable sensor products by custom quote and runs a customer success portal for interaction with clients. These products should be usable by companies with the need to mount advanced LiDAR sensors on robotic technology, or perhaps make use of them for security purposes. Aeye doesn’t offer any other service lines.

PriceService LinesDetails
Quote-based planArtificial Intelligence>Number of employees: 51-200
>Industries served: Automotive
>More info at aeye.ai

What Customers Are Saying
Aeye’s client base hasn’t yet weighed in on its work in online customer review forums. This particular industry niche may be too specialized to have a large public profile, or Aeye may be too new a start-up to have yet developed a long track record. The company’s innovative iDAR sensors have certainly garnered media attention, however, from sources like Wired, Forbes, the Kelley Blue Book and MotorTrend.

Chatbots Studio

Chatbots.Studio
Founded in 2016, this small UK firm focuses specifically on the creation of chatbot services for various industries. Its products currently operate in banking, retail, insurance, telecom and service industry spaces, and although its present focuses are on finance, business services and consumer products and services clients, the company lays claim to being able to customize chatbots for the needs of businesses in almost any sector, including logistics, healthcare, hospitality, utilities, telecom and media.

The chief focus of Chatbots Studio’s AI technologies is on Natural Language Processing (NLP) that enables its chatbots to carry on naturalistic conversations with customers and prospects. It provides live agent support that integrates with third-party CRM solutions like Zendesk, and offers web-based, SMS and Messenger bots, as well as voice bots. It has a custom conversation design engine and supports SQL, AWS Dynamo and MongoDB databases.

PriceService LinesDetails
$25-$49 per hourArtificial Intelligence>Number of employees: 10-49
>Notable clients: Visa, VTB, PMI, Aldi, Salesforce
>Industries served: Finance, Business Services and Customer Products and Services
>More info at Chatbots.Studio

What Customers Are Saying
Chatbots Studio enjoys a positive reputation with its clients. One said, “The team showed great passion for the project they have been delivering on, were quick to deliver results and stayed on the ball. The price-quality rate was outstanding. Highly recommended!”

CloudMinds

cloudminds
Founded in 2016, CloudMinds’ focus is on operating an open-source, cloud-based architecture for the enhancement of robotics. For the most part this means physical robots like the kind you might find on a factory floor, but CloudMinds also produces robots for human services and security applications, and it anticipates selling domestic humanoid robots by 2025. In order to run secure AI from the cloud, CloudMinds works through its own Virtual Backbone Network (VBN), a proprietary high-speed global intranet.

Despite this specificity of focus, CloudMinds does go beyond the core mission of robotic operation. One form this takes is an AI digital avatar called Cloudia, which interacts naturalistically with customers and is billed as a potential choice for the “face of your brand.” The company also provides smart vending machines and other AI-driven tools, like spectrometers and temperature measurement systems. CloudMinds currently primarily serves clients in the financial, healthcare and energy sectors.

PriceService LinesDetails
$50-$99 per hourCloud Consulting & SI
Artificial Intelligence
>Number of employees: 50-249
>Industries serviced: Financial services, Energy & natural resources, Health Care & Medical
>More info at CloudMinds

What Customers Are Saying
Because CloudMinds’ partnerships tend to be with large-scale organizations, institutions and industrial firms — all of which are unlikely to comment publicly — the company doesn’t attract online customer reviews. It has certainly attracted considerable notice as an innovator from tech-focused press outlets, such as The Silicon Review.

DataRobot

DataRobot
DataRobot advertises itself as an end-to-end platform for the quick building and deployment of machine learning models and the creation of advanced AI-driven analytics. The platform provides access to a large library of open-source machine learning algorithms and claims to have built-in industry standard best practices and safeguards. The company particularly emphasizes the role these tools can play in enhancing IT operations, creating models for data scientists and offering predictive business analytics for any number of industries, including banking, manufacturing, insurance, telecommunications, retail and healthcare.

DataRobot is largely a platform for enterprise-scale businesses, and that scale of thinking is evident in single-click tools for building hundreds of predictive models. Despite the software’s sophistication, it also makes an effort to streamline the user experience with drag-and-drop datasets. The platform has attracted some prominent clients, among them DeLoitte, Lenovo, Humana, Panasonic, United Airlines and Harvard Business School.

PriceService LinesDetails
Quote-based planArtificial Intelligence>Number of employees: 1,001-5,000
>Industries served: Information Technology & Services
>More info at DataRobot

What Customers Are Saying
DataRobot attracts plenty of positive client notices for its performance within its chosen target market, with one stating, “DataRobot is a dream-come-true to a data scientist when it comes to modeling. The platform absolutely brute-forces through popular and niche modeling techniques with your data, presents you with a ton of metrics afterwards on (top and all) results, and even has deployment options after whatever analysis you do.”

DataRoot Labs

DataRoot-Labs
A small Ukraine-based firm started in 2016, DataRoot Labs advertises full-service AI solutions development, focused on data science, engineering and overall data management and strategic consulting for start-up companies and seed accelerator programs. They offer service lines for all scales of business from SMB to enterprise-level: customizing software packages, conducting R&D, developing mobile apps and creating AI tools for companies in the education, gaming and transportation sectors. DataRoot builds AI for MVP prototyping, predictive algorithms and analytics, machine learning and blockchain apps.

DataRoot may seem to promise a considerable range of services for a small firm, but its specific focus on supporting start-up ventures should be taken into account when trying to work out whether the firm is overreaching. The firm does appear to deliver strong results for a client list that to date has included Servers.com, OLX, EVERScan, ABM Cloud, Cargofy and IRONX.

PriceService LinesDetails
$25-$49 per hourArtificial Intelligence
Mobile App Development
Custom Software Development
>Number of employees: 10-49
>Notable clients: Servers.com, OLX, EVERScan, ABM Cloud, databand.ai, Cargofy, Buff.game, IRONX
>Industries served: Education, Gaming, Transportation
>More info at DataRoot Labs

What Customers Are Saying
DataRoot Labs garner praise from customers for its efficiency, effectiveness and approachability. One said, “DataRoot Labs delivered a prediction algorithm that achieved a 90% precision rate during tests with synthetic data. Informed by notable industry expertise, the team effectively guides the engagement. They effectively communicate technical concepts to ensure a transparent partnership.” Another client notes, “The team overall was professional, pleasant, and easy-going.”

Fayrix

Fayrix
This large Israel-based firm specializing in business intelligence and Big Data services has been a presence in the AI market in one form or another since 2005, although the brand in its current form emerged from a series of mergers and acquisitions in 2017. Focused on the “Internet of Things,” blockchain technologies, web and mobile app development and machine learning, Fayrix supports IT staff augmentation, customized software and automations, social media monitoring tools and facial recognition software.

The firm provides digital platforms for a diverse range of partners in the finance, healthcare, transportation, education, information technology and retail sectors, and builds AI solutions to provide specific features, such as predictive sales and customer churn analytics, fraud detection, warehouse optimization and credit scoring. Fayrix’s client list includes companies like the Santander Group, Revoleto, Sony and Home Depot, and it has numerous partnerships with municipalities and start-up companies in Russia and Eastern Europe.

PriceService LinesDetails
<$25 per hourBI & Big Data Consulting & SI
IT Staff Augmentation
Custom Software Development
>Number of employees: 1,000-9,999
>Industries served: Education, Information technology, Consumer products & services
>More info at Fayrix

What Customers Are Saying
Fayrix flies very much under the radar, and customer reviews of any kind are simply not available online. It’s not clear what form the prior incarnations of the brand predating the 2017 merger took, and both the merger and the company seem to have attracted little attention in the digital media world.

H2O.ai

h2oai
The stated mission of H2O.ai is to “democratize AI,” providing easier access for more companies to the advantages of machine learning and AI-driven analytics. Unlike many firms on this list, it doesn’t customize AI software packages toward this goal. Instead, the company provides a platform that automates the generation of data science models that can be used to power various functions, including fraud detection, CRM, predictive analytics and maintenance, remote monitoring and supply chain management. This platform, called Driverless AI, is the firm’s signature innovation.

Part of the appeal of automatically driven machine learning systems like Driverless AI is that finding qualified data scientists and AI developers isn’t always easy. By employing a system like H2O.ai and bringing together more diverse teams of domain experts, stats-literate analysts, SQL and ML programmers, companies can automate the creation of machine learning solutions without the need to outsource. It can reduce the time to implement these kinds of solutions from months to days.

PriceService LinesDetails
Quote-based planArtificial Intelligence>Number of employees: 201-500
>Industries served: Computer Software
>More info at H2O.ai

What Customers Are Saying
H2O.ai’s Driverless AI gets high marks from customers overall, with one stating, “We have used H2O.ai for models to mitigate risk and fraud. We compared performance of a model developed using H2O with one hand developed and their performances were comparable. The H2O model was developed within a week whereas the hand curated model took around 2 months of time.” Another customer notes, “For the machine learning algorithms built into the program, they are incredibly optimizable.”

IBM

IBM
Arguably the most recognized IT brand in the world, IBM’s primary contribution to the AI software marketplace is a cloud-based platform known as Watson. Providing access to machine learning, natural language processing (NLP) and deep learning tools, the Watson platform offers a range of features, including chatbots, visual recognition and language translation tools, speech-to-text-to-speech and tone analysis, system condition monitoring and adaptive customer experiences (CX).

Focused on the fast analysis of numerous data sources, Watson’s general mission is to help companies identify opportunities and risks early on and react to them in a timely fashion. It brings a comprehensive set of data science and predictive analytics tools together in one package, speeding up data exploration and facilitating efficient collaboration by teams. Watson is a popular solution in the consumer products, financial and business services sectors. IBM also offers a smaller SMB-friendly analytics package called IBM Cognos Analytics that’s useful for a wide variety of industries.

PriceService LinesDetails
Quote-based planArtificial Intelligence>Number of employees: 380,000
>Industries served: Financial services, Business services, Consumer products & services
>More info at IBM

What Customers Are Saying
Both Watson and IBM Cognos Analytics earn high praise from customers. One states, “The latest version of Cognos Analytics provides the best bimodal BI tool in the market. It provides a full-service BI solution which includes self-service complemented with centralised governance for curated data models.” Another client says, “This product works like a charm to help us manage all our data … it works seamlessly across different types of organizations and across different sizes of data sets in a short span of time.”

InData Labs

InData-Labs
A midsize data science firm whose declared mission is to create AI-driven solutions for “every business,” InData advertises custom-made products and business processes for clients at any scale and has its own R&D center to support these efforts. Founded in 2014 and based in Belarus, InData has carried out more than 40 projects worldwide for companies in numerous industries, including advertising and marketing, healthcare, eCommerce, logistics, energy and utilities, entertainment and finance.

InData has expertise in Big Data, Business Intelligence (BI) consulting and customizing AI software, providing functions and services that include predictive analytics, data retrieval and extraction, computer vision, text analysis, cognitive computing, AI research and development and staff augmentation. Its projects have involved building integrated neural networks, recommendation systems, analytical software and predictive models. Prominent clients include FLO, Captiv8 and Okko.tv.

PriceService LinesDetails
$50-$99 per hourArtificial Intelligence
BI & Big Data Consulting & SI
>Number of employees: 50-249
>Notable clients: Captiv8, FLO, Okko.tv
>Industries served: Advertising & marketing, Health Care & Medical, eCommerce
>More info at InData Labs

What Customers Are Saying
InData Labs enjoys positive word of mouth from clients. One says, “It’s been very pleasant working with them. They do deliver results.” Another notes, “Their competence in data science [and] machine learning is second to none … InData Labs rigorously manages schedules and communicates effectively. The team is [friendly] and proactive.”

Master of Code Global

Master-of-Code-Global
A midsize firm with a specific focus on AI-powered “conversational solutions,” Master of Code Global was founded in 2004. The company’s solutions are built to integrate with customer service and CRM platforms, including Salesforce, Zendesk, LivePerson LiveEngage, Stripe and Sprinklr. In addition to creating sophisticated chatbots, Master of Code also offers UI/UX design; business process automation that encompasses AI-powered digital assistants for HR, sales and document handling; customized web applications and website design; and mobile app development.

Popular in the business services, retail and telecommunications sectors, Master of Code’s surprisingly large and diverse client base includes companies like Mercedes-Benz Bank, T-Mobile, Vayner Media, Aveda and Tom Ford. The firm has earned a reputation for efficient project management, an ability to meet tight deadlines and the delivery of feature-rich solutions that focus on a positive user experience.

PriceService LinesDetails
$50-$99 per hourMobile App Development
Artificial Intelligence
>Number of employees: 50-249
>Notable clients:Mercedes-Benz Bank, YouVersion, eBags, TrapTap, World Surf League, T-Mobile, Vayner Media, Jo Malone London, Aveda, Tom Ford
>Industries served: Business services, Retail, Telecommunications
>More info at Master of Code Global

What Customers Are Saying
Master of Code’s customers are enthusiastically positive about the firm’s work. One says, “They are one of the most talented, passionate and impressive development teams we have ever worked with. Their attention to detail and enthusiasm for success makes working with them an absolute pleasure.”

MobiDev

MobiDev
This international firm has been active in the AI marketplace since 2009 and provides customized AI software, data science and machine learning solutions. MobiDev’s key service lines include mobile app development, web development, “Internet of Things” (IoT) hardware integrations, augmented reality and UI/UX design. It provides custom software development for start-up companies and has partnered with clients in a wide range of industries including the IT, retail, healthcare, higher education, marketing and automotive sectors.

MobiDev boasts over 300 completed projects for clients in a score of countries around the globe, and in addition to offices in the UK and United States, it supports a trio of its own R&D centers in the Ukraine. The firm’s products and working process enjoy a solidly positive reputation with a client base that includes Comcash, Verizon Media, CUJO and eBooks.com.

PriceService LinesDetails
$25-$49 per hourArtificial Intelligence
Mobile App Development
Custom Software Development
>Number of employees: 250-999
>Notable clients: Comcash and CUJO
>Industries served: Information technology, Health Care & Medical, Retail
>More info at MobiDev

What Customers Are Saying
MobiDev enjoys a positive reputation with customers, with one saying, “MobiDev is flexible and able to scale up and down dynamically. At times, we’ve had heavy development pushes where we needed to get a lot done quickly and they always adapt to those needs … They’re always responsive to our questions, even when it’s on something the team isn’t actively working on at the time.”

Nauto

Nauto
Founded in 2015, Nauto is a midsize firm focused on the automotive sector. Its primary products are an AI-powered driver and fleet safety platform that bring together a number of features in the quest to provide a comprehensive solution. The system uses an inward-facing dashcam running facial recognition and movement analysis software to detect distracted or drowsy driving and to alert the driver. It uses a multitasking, deep learning (DL) neural network and proprietary analytics models to offer predictive collision alerts, notifying drivers about imminent threats in real time.

That’s the beginning of the platform’s functionalities, which are too numerous to completely summarize here but also include facilitation of self-coaching and managed-coaching programs for drivers, management of data and video for incident reporting and claims settlement purposes, and detection of fleet policy violations by drivers. Nauto’s sophisticated and focused suite of tools has attracted a prominent client base, with names like Philips, Sprint, Allegiant and Addison Lee represented.

PriceService LinesDetails
Quote-based planCloud Technology
Automotive/Transportation
>Number of employees: 51-200
>Industries served: Computer Software
>More info at Nauto

What Customers Are Saying
Nauto’s customers praise its safety platform for delivering on promised results, as one client notes, “Nauto is an asset to fleets. [It] keeps your employees safe with In-Vehicle Alerts, streamlines claims, and has helped exonerate drivers.” Another says, “With the Nauto system, the constant evaluation that we have enables us to target areas which we need to retrain the drivers to make a pro out of them and keep them on the top of their game.”

Neoteric

Neoteric
Neoteric was founded in 2005 and has since grown into a well-established midsize firm focused on the development of custom AI solutions and web apps. The firm makes a specific point about being a tech partner, which is different from the outsourcing work that most other development firms do. Where other firms tend to focus on completing a task, Neoteric sees itself as a long-term partner dedicated to product creation, deployment and support. As such, the company goes into great detail about its design process and the overall development philosophy underlying its approach to robot procession automations, web and SaaS app development and general AI solutions.

The products Neoteric customizes and supports include AI features like machine learning, natural language processing (NLP), recommendation engines and predictive analytics. The firm’s track record has secured a high-powered client list that includes companies and organizations like Siemens, Nestle, The World Bank, 4com and Vectra.

PriceService LinesDetails
$50-$99 per hourCustom Software Development
Artificial Intelligence
>Number of employees: 50-249
>Notable clients: Siemens, Nestle, The World Bank, 4com, Vectra, LunchBadger, Client.io, Jeppesen, RapidSOS, Appoint.ly, Qoreboard
>Industries served: Information technology, Business services, Telecommunications
>More info at Neoteric

What Customers Are Saying
Neoteric is viewed very positively by its clients, and one states the company is, “Dedicated to delivering quality work, they readily implemented feedback and were professional throughout the engagement. They leveraged several management tools to guarantee effective communication.” Another customer says, “Neoteric is a professional team that works quickly and efficiently. Their suggestions about best practices added significant value.”

NVIDIA Corporation

Nvidia
NVIDIA is best known as a manufacturer of high-performance computer hardware. The company has made a key contribution to AI software as well, in the form of the TensorRT optimizer and TensorRT inference server (which use proprietary NVIDIA software) and the TensorFlow open-source software library. These instruments, crafted to exploit the processing power of the company’s Turing Tensor Core processors, are built for researching, optimizing and validating machine learning (ML) and deep learning (DL) AI products and neural networks so they can be deployed to data centers and automotive GPU platforms.

The ultimate goal is to simplify workflows and provide efficient testing for AI engines that focus on image classification, segmentation, object detection, machine language translation, natural language processing (NLP) and recommendation tools. NVIDIA’s cloud-based deep learning services are mostly focused on the needs of game developers, midsize businesses and on the automotive sector, as the company aims to become a major player in the driverless car market.

PriceService LinesDetails
Quote-based planArtificial Intelligence>Number of employees: 50-249
>Industries served: Computer Hardware
>More info at Nvidia Corporation

What Customers Are Saying
Specific customer reviews of NVIDIA’s software offerings are hard to come by, since these are typically tied closely with the company’s hardware. On the whole, though, NVIDIA products have a positive reputation with customers. As one puts it, “I have relied on NVIDIA for nearly two decades … overall, I have to say that my experience with this company has been a good one.”

What Is Artificial Intelligence Software?

At the most basic level, artificial intelligence software is exactly what it sounds like: software that’s capable of intelligent behavior. Specifically, that means being able to reproduce or simulate behaviors and traits we typically identify with sentience, such as the ability to reason through a problem, sense, and identify others and learn new skills. Today it can be found in a whole variety of applications and expert systems, including voice image and recognition software, advertising software on numerous major online platforms, and smartphone assistants.

There are several types of technologies and approaches that can go into artificial intelligence software. Some of the most important terms to understand at present are:

  • Machine learning relies on algorithms to teach a computer how to learn by example
  • Neural networks rely on combined networks of hardware and software built in imitation of the structure of neurons in the human brain
  • Deep learning, which is a form of machine learning that makes use of a neural network, mimicking the activity of the brain’s neocortex so the software learns how to recognize patterns in a way similar

Benefits of Artificial Intelligence Software

High-quality AI applications come with the overall benefit of combining a human-like ability to learn and adapt with the advantages of a computer’s speed, reliability, and consistency of execution. Specific benefits include:

  • 24-hour availability and reduced errors.Machines can work accurately for long hours without a human break or sleep schedule. They can do this while at the same time reducing the kinds of errors that the human factor can introduce.
  • Helping to design and run our everyday environments. Smartphone users enjoy subtle benefits of AI support, such as predictive text, GPS route guidance and digital personal assistants like Siri and Cortana. Financial institutions use AI for data organization and fraud detection.
  • Handling repetitive tasks and exploring hazardous environments. Tedious or dangerous work that requires repetitive tasks and/or multitasking is ideal for tackling by AI. When combined with advanced robotics and engineering, AI can guide machines capable of exploring places too hazardous for humans.
  • Enhancing entertainment. One of the most widely recognized applications of AI is providing automated opponents for human players in games, especially computer games. The entertainment field was a major early testing ground for AI, for example with the famous “Deep Blue” chess-playing computer in the 1980s.

What to Look for in Artificial Intelligence Software

There are several key technologies that go into making modern AI solutions competitive and genuinely useful. In addition to the basics of an AI provider covered in the above guide, an AI solution should provide at least some of the following:

  • Automation. Any AI solution worthy of the name should be able to process and prioritize a range of different process automation tasks, lightening the load for accounting and marketing departments, for example, or simplifying scheduling.
  • Bot design and deployment. Bots can be used for everything from customer chats to transaction and information management and entertainment. A rigorous AI solution can design and deploy these key tools, reducing your workload.
  • Cloud infrastructure access. This offers the key advantage of scalability. Complex machine learning and AI systems use a lot of resources, and the flexibility needed to have your solutions available at all times often depends on cloud infrastructure.
  • Natural language processing (NLP) and natural  language understanding (NLU). These are the keys to true speech recognition and interaction, which are vital when an AI-automated system has to interact with clients and customers.
  • Predictive analytics. AI software that’s able to guess at potential new patterns based on existing data helps companies with everything from customer service to the evaluation of error logs, discovering bugs in new software or determining the credit-worthiness of loan applicants.

The Cost of Artificial Intelligence Software

There’s no way around it: AI solutions don’t come cheap, let alone free. AI providers typically price their work either hourly — anywhere from $25 to $99 per hour — or by custom quote. Given the potential cost of developing AI solutions, a small business needs to answer some serious questions about a firm before choosing one to work with.

Does a firm have the industry expertise you need?

A firm with little expertise in your kind of business may well promise you the moon, but if its team lacks the requisite experience, it could struggle to deliver.

Do its solutions work?

With many AI firms, you’re paying at least in part for custom development work. So the biggest question of all is, can you count on its solutions to work? The firm in question should make a genuine effort to understand and serve client business models, and having made that effort, it should deliver competent results.

What is its customer service record?

When paying steep hourly rates, a small business also needs assurances that they’ll receive prompt and functional customer service if (or more likely, when) they run into problems or have questions. A small firm that stands by and supports its work over the long term is a better proposition than a large firm that focuses mostly on its big clients and leaves smaller ones at the bottom of the queue. By the same token, a large firm that really focuses on customer service might be preferable to a small operation whose promises of affordability come at the cost of solid support.