The Best Answering Service of 2021

Ambs Call Center operates through three locations in the US, one in Jackson, Michigan, one in Grand Rapids, Michigan, and a third in Tampa, Florida. The company’s industry focuses are specialized to three main industries: business services, health care and medical services, and utilities.

Some clients of Ambs Call Service include Cadillac Federal, Mogul, Michigan State University, and Henry Ford Health System. The prices at Ambs Call Center are under $25 per hour, and the company offers a variety of voice services.

Voice services offered by this company include a 24/7 answering service that address the needs of your customers and a virtual receptionist to help customers reach the correct person when calling your company. There are also call center services and an automated attendant. Secure text messaging allows for HIPAA-compliant communications between your facility and the service, and there is also a web portal and dashboard system to help business owners stay on top of all corporate-to-client communications.

Ameridial offers answering services for customers in a number of industries, such as consumer products & services, health care & medical services, and nonprofit agencies. The company has three locations, one in North Canton, Ohio, one in Greenville, South Carolina, and one in Bangor, Maine.

Some specific services offered by Ameridial are voice services where calls are answered by employees, non-voice BPO services (also called back office services) and a call center that manages either inbound or outbound calls for clients. Ameridial also offers solutions for working from home and contact tracing services.

With a large staff of between 1,000 and 9,999 workers and relatively low prices, averaging under $25 per hour, Ameridial provides a relatively inexpensive answering service solution for companies. The company also shares call records and recorded conversations with customers, which helps business owners see and confirm whether using the Ameridial answering service is working for them.

Ansafone operates two offices in the US, one in Ocala, Florida, and another in Santa Ana, California. Services offered include voice services such as inbound and outbound call management and non-voice BPO/back office services. Specialties at Ansafone include outsourcing and offshoring call center functions for companies.

Prices at Ansafone range between $25 and $49 per hour for the customized call center solutions offered. The company has been in business for over 50 years, and it also provides digital services such as live chat email support and social media-based customer service. In addition, bilingual customer service representatives are available to chat with customers.

When contracting with Ansafone, businesses gain access to a team of experienced call center representatives who also personalize discussions, react with empathy to customer issues, and have experience with negotiations, which may benefit companies in need of outbound telemarketing services.

The Answer 365 answering service is based in Canada. The company provides businesses with a professional operator to answer phone lines and provide customer care services for your clients. It offers customer service representatives who speak using clear, neutral East Coast voices to give the companies that contract with Answer 365 a professional image and competitive advantage.

Prices at Answer 365 are under $25 per hour, and the company keeps between 50 and 249 employees on staff to serve client needs and demand.

Advertising & marketing, business services, and health care & medical are the three main industry focuses for this company, and the service line is voice services. Some previous clients of the company are Heat Pump Guys, Spurr Heating and Air Conditioning, TUDI Mechanical Systems, and Heritage Gas Limited.

AnswerFirst answering service offers business solutions for both small and larger businesses. For smaller businesses, it may serve as the only answering service needed to meet a company’s needs, while for larger businesses, it may handle overflow call center work. The AnswerFirst company has between 50 and 249 employees on staff to meet demand, and the headquarters is in Tampa, Florida.

Business services, health care & medical services, and information technology are the industries typically served by this company. Examples of clients served by AnswerFirst are Bayer, NPR, and Berkshire Hathaway.

Service lines offered include voice services, such as answering inbound calls, messaging, placing orders, and processing sales and returns for customers on behalf of businesses. Non-voice BPO/back office services that include providing a website dashboard and reporting on all calls are also services offered by AnswerFirst. Business owners choose the preferred mode of communication to receive reports about calls.

Answering 365 is an answering service that’s based in Los Angeles, California. The company has a staff of 11-50 workers to serve client needs. Telecommunications is the main industry focus for this company, though other industries are served, such as medical & health care organizations.

Some clients served by Answering 365 include HIPAA Compliance, QGenda, Appointment Plus, ATSI, CITRIX, and Epic, making the mix of clients a range of small and mid-size companies. Customer service representatives from Answering 365 offer multilingual services to accommodate customers.

Working with the staff at Answering 365 frees up the business owner and in-house staff to focus on core areas of the business while the call center manages inbound calls and customer service. Some specific service lines provided by this company include telemessaging, urgent dispatch, inbound calls, small business answering service, appointment setting, secure lead capture, and bilingual answering service.

Conectys is a customer experience (CX) and content moderation service that is based in the Philippines. Its main industry focuses are outsourcing and offshoring. The service line is built on a foundation of customizable technology that can be scaled up or down as needed and provides security, cost-effectiveness, and analytics to keep business owners informed of all aspects of provided services.

Conectys has a large team of employees, ranging from 250 to 999, which adds to the ease of scaling a project up or down quickly when demand changes. The team members come from different countries and over 35 languages are offered, making the service both multilingual and multicultural.

Conectys services range in price from $25 to $49 per hour. Service lines offered include voice services, CRM consulting, SI, and market research. Salesforce, Freshdesk, Zendesk, Kayako, and LivePerson are some of the past clients of this company.

Connections Call Center is an answering service that’s located in British Columbia, Canada. It’s a smaller company with 11-50 employees who provide personalized service. Telecommunications is the company’s industry focus, and it specializes in answering calls for clients in industries such as real estate, handling event registrations, booking appointments for clients, and taking messages regarding emergency procedures.

Some of the services offered by this telephone answering service include agents who provide customer service, the option to have a live operator answer calls 24/7, and multilingual service lines. Logistics planning is also offered, and customers have the option to establish custom greetings and answer phrases and to prepare personalized scripted messages.

The Moneypenny answering service has both US and UK locations, and it provides a variety of voice services for businesses. These services include answering phones, live chat over the internet, mobile device support, and a virtual receptionist option that chats with customers to engage them and increase sales.

Moneypenny has a staff of between 250 and 999 individuals available to manage high-volume calls, and services are provided 24/7, so even customers who call a business after hours can receive an immediate response.

Some industries Moneypenny specializes in serving are government, health care & medical, and advertising & marketing. It does, however, offer services to all industries, not just the ones in which it specializes. Moneypenny has an in-house development team to create the AI-enabled services used on website and mobile technologies, and the live phone service representatives are trained in-house to ensure companies using the Moneypenny service receive the level of care required.

NICE inContact offers answering service solutions for both small businesses and large enterprises. Computer software is at the heart of the company’s answering system, allowing the service’s staff members to serve customers accurately and quickly. It employs between 1,001 and 5,000 agents and delivers 99% uptime.

Offices are in four locations — Salt Lake City, Utah; Columbus, Ohio; Manila, The Philippines; and Cochabamba, Bolivia — providing customers with a multilingual and multicultural response when needed.

NICE inContact has a computer software industry focus, and the service lines it offers include cloud contact center solutions, customer interaction cloud service, workforce optimization, and customer service. Some of the answering service’s clients include Gartner, Ovum, Frost & Sullivan, and DMG Consulting LLC.

Ruby is based in Portland, Oregon, and specializes in offering voice services and chat functionality. The company employs between 250 and 999 employees, providing easy scalability during busy periods or client business growth stages. It also offers a free trial of its virtual receptionist service, so businesses have the option to test it to see if it functions as desired before making a financial commitment.

The industry focuses of Ruby are advertising and marketing, financial services, and real estate, though it also serves the health care industry, legal services, and home service companies. Packages are chosen based on estimated monthly needs, and prices are broken down by the minute, with packages available for 50 minutes per month, 100 minutes per month, 200 minutes per month, and 500 minutes per month.

It serves many large and small clients. Some of its clients include Conroy Consults, McKeen Law Firm, and Molinar and Co Financial Advocates.

Smith.ai is an answering service that provides virtual receptionists as well as web chat and messaging services. Services are available 24/7, and between 50 and 249 customer service agents are available to serve the needs of customers.

Located in Palo Alto, California, Smith.ai strives to serve as a growth agent for businesses in the legal, advertising, and marketing fields, as well as other industries. Some of its clients include Hacking Law Practice, Wondermint, Fagan Fagan & Davis, Merchbar, Watchman Monitoring, New Wave Financial Services, Nyman IP, Hamp Law, D’Orazio Peterson, and CMIT Solutions of Upper Chesapeake.

The voice services offered by Smith.ai include a live voice answering service that connects your customers with a live representative and AI-based web chat services that are manned by live agents 24/7. The company also offers a free trial for clients that want to learn more about the service and how it works before committing to a contract with this answering service.

Some other service lines offered by Smith.ai are SMS messaging response, responding to Facebook messages on a company’s behalf, screening leads and performing intake procedures, and scheduling appointments for an organization’s staff members.

Unity Communications specializes in Business Process Outsourcing (BPO), and it operates offices in three countries: the US, the Philippines, and Costa Rica. It provides multilingual service for clients, and services provided by live agents include customer support and telesales.

With prices starting at $9 per hour for some services, hiring Unity Communications to manage phones and chats may be more cost-effective than hiring a worker in-house to perform these communications tasks.

It employs a large staff of between 250 and 999 agents at any given time, and its industry focuses are information technology, business services, and telecommunications. Some specific service lines it offers include voice services and non-voice BPO, along with back office reporting services. It also has IT staff augmentation that supplies tech support included in the service lines it offers for businesses.

Unity Communications serves both large and smaller clients. As examples, AT&T, RingCentral, Wireless Watchdogs, and Telematics are among the clients at Unity Communications.

VoiceNation is based in Buford, Georgia, and provides live answering service 24/7 and 365 days per year. It offers bilingual services to accommodate your customers, and it has between 50 and 249 agents available to meet your business needs.

Industry focuses are financial services, health care & medical, and information technology. Real estate and legal industries are also served, as well as others.

Some VoiceNation clients include Adobe, McDonald’s, Dell, Hyundai, Rolls Royce, USDHS, FEMA, Dunkin’ Donuts, Comedy Central, and Delta.

The price for VoiceNation services is under $25 per hour, and it also offers a free seven-day trial to let business owners decide if the service is a good fit.

Westpark Communications is a US-based company with offices in Texas and Tennessee. It has been in business since 1968, and it has between 50 and 249 employees available to provide answering services for clients.

Answering service, scheduling reservations, and customer service are among the offerings of this company. It provides voice services, non-voice BPO, and back office reporting services to help clients manage records about the customers who call.

In addition to answering services, Westpark Communications offers a virtual office program with voicemail service to catch any missed calls and to allow customers to leave a message.

Industries served by Westpark Communications include eCommerce, legal, HVAC, medical, property management, and utilities.