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DHCP: When to Use it (and When Not to)
The Dynamic Host Configuration Protocol (DHCP) automatically assigns unique IP addresses to your devices, along with other necessary details like subnet masks and default…
How To Setup an IVR Call Flow to Maximize Containment Rate
Interactive Voice Response (IVR) technology is what a customer service call center uses to direct callers to the right department or help resource without…
Does Caller ID Mean Much In The Age of Spoofed Numbers?
Caller ID is the name and number displayed when you receive a call. Most of us rely on caller ID to see who’s calling…
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