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Can You Replicate a Key Phone System In the Cloud?
Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re often used by small…
6 Reasons Callers Don’t Do Your IVR Survey (What To Do Next)
IVR (interactive voice response) phone surveys are a popular and useful way for businesses and organizations to gather relevant data and gain new insights…
How To Use Call Detail Records to Detect Fraud
If you’ve ever checked your phone’s call history to see when someone last rang, you’ve probably seen information such as the caller’s name, the…
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